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Technical Support Associate Jobs in Cleveland, TN

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Associates degree in IT preferred or equivalent work experience. * HS Diploma or GED required. * At ... Relevant and demonstrable technical support service experience in a software environment.

You will be successful in this role if you have: 3-5+ years of experience in technical support, field service, or data center roles Associate or Bachelor's degree in IT or related field (or ...

Support audit preparation and act as an active audit team member * Contribute to issue identification, reporting, and resolution Basic Qualifications * Associate degree or equivalent technical ...

Quality Technician

Chattanooga, TN · On-site

$22.10 - $28.84/hr

Support audit preparation and act as an active audit team member * Contribute to issue identification, reporting, and resolution Basic Qualifications * Associate degree or equivalent technical ...

Support audit preparation and act as an active audit team member * Contribute to issue identification, reporting, and resolution Basic Qualifications * Associate degree or equivalent technical ...

Support audit preparation and act as an active audit team member * Contribute to issue identification, reporting, and resolution Basic Qualifications * Associate degree or equivalent technical ...

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

Pet Groomer & Salon Trainer

Cleveland, TN · On-site

$14.24 - $20.51/hr

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

Showing results 41-60

Technical Support Associate information

See Cleveland, TN salary details

$9

$20

$47

How much do technical support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for technical support associate in Cleveland, TN is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are popular job titles related to Technical Support Associate jobs in Cleveland, TN? For Technical Support Associate jobs in Cleveland, TN, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Cleveland, TN look for? The top searched job categories for Technical Support Associate jobs in Cleveland, TN are:
What cities near Cleveland, TN are hiring for Technical Support Associate jobs? Cities near Cleveland, TN with the most Technical Support Associate job openings:

Staff Electrical Engineer

Shaw Industries Inc

Dalton, GA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.


Shaw Industries rating

7.6

Company rating: 7.6 out of 10

Based on 108 frontline employees who took The Breakroom Quiz

228th of 538 rated manufacturers


Job description

Job Title

Staff Electrical Engineer

Position Overview

Company Overview:

Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercialspacesand outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: AndersonTuftex,COREtec, Shaw Floors,Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf,Shawgrass, Southwest Greens, Watershed Geo and more.

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than$6 billionin annual sales and 18,000 associates worldwide.

Shaw Industries is searching for a Staff Electrical Engineer who will lead the development, design, and execution of electrical and powersystem projects while also providing technical support to our manufacturing facilities. Under the guidance of the Engineering Manager, you'll work on multidisciplinary initiatives, collaborating closely with manufacturing leadership, corporate teams, and external partners to bring complex projects from concept to completion.

Although you'll occasionally support areas such as mechanical systems or manufacturing processes, your primary focus will be innovative electrical engineering solutions. Key responsibilities include gathering design criteria, developing engineering designs, preparing technical specifications and schedules, creating engineered drawings, assembling project estimates, and applying projectmanagement tools to ensure every project meets our standards for safety, quality, performance, schedule, and budget.

Primary Responsibilities:

  • Project Development and Administration

  • Develop and execute capital and expensed projects, sometimes large and complex, with detailed scopes of work, detailed schedules, and appropriations-grade budgets.

  • Solicit detailed stakeholder design criteria and translates same into actionable technical designs, plans, and scope elements to ensure achievement of project objectives.

  • Partner with project stakeholders to develop project options and proposals to facilitate decision-making by business leaders.

  • Develop and submit detailed documentation required to solicit project approval through online project administration software tools.

  • Maintain project files and publish periodic project reports.

  • Project Management and Execution

  • Consistently apply technical standards, engineering best practices, project management processes, and project management tools, and champion the use of the same with facility-level engineering teams.

  • Track spending and maintain control of project cost performance. Act as the primary point of accountability for adherence to the project budgets.

  • Manage onsite contractor activities, ensuring consistent enforcement of regulatory, corporate and plant policies such as safety, ethics, environmental, etc.

  • Minimize project-related disruptions to normal plant activities and coordinate necessary disruptions with plant management in advance.

  • Perform project-related quality control functions, inspecting vendor-supplied equipment and construction work to ensure compliance with specifications, drawings, timeline requirements, and other requirements as defined in contract packages.

  • Provide an active onsite resource for project commissioning, startup, and optimization.

Technical Expertise

  • Possess strong knowledge of the design of electrical systems in an industrial environment including 12470 Volt, 4160 Volt, and 480 Volt power distribution.

  • Possess strong working knowledge of and adheres to the requirements of NFPA 70 (National Electric Code), NFPA 70E (Standard for Electrical Safety in the Workplace), NFPA 70B (Standard for Electrical Equipment Maintenance), and NESC/ANSI C2 (National Electric Safety Code).

  • Develop and retain process knowledge and related manufacturing expertise necessary to successfully execute projects and job assignments.

  • Collaborate with facility teams, technical teams, and other engineers to develop innovative solutions to complex problems and business opportunities.

  • Provide coaching and support for engineers and other facility-level technical resources.

Key Leadership Competencies

  • Plan and Organize

  • Drive Results

  • Initiate Action

  • Build Trusting Relationships

Required Qualifications:

  • Experience with power distribution and equipment installation.

  • Location: This position will be primarily based out of the Aiken or Columbia, SC with project management assignments and responsibilities potentially requiring work at any Shaw facility location.

  • 4 year degree in Engineering or Engineering Technology

Corporate Project Engineer Requirements:

  • Must be able to work project-related overtime, including periodic after-hours support.

  • Must have excellent written and oral communication skills.

  • Must have proficiency in project management and engineering software tools, including Smartsheet, AutoCAD, and Microsoft Office products, or the willingness to learn these tools.

  • Must be able to travel, both domestic (approximately 30%) and international (infrequent).

  • 2 years of industrial and/or engineering experience related to project management

Corporate Senior Project Engineer Requirements:

  • Must meet all requirements of a Project Engineer II

  • 4-year engineering or engineering technology degree and 3-5 years of industrial and/or engineering experience related to project management OR 5 years equivalent experience

  • Minimum of 2 years as a Project Engineer

  • Must have demonstrated proficiency in project management, including but not limited to development of designs and specifications, scheduling, estimating, installation, and project administration.

Corporate Engineer Requirements:

  • Must meet all requirements of a Project Engineer and Senior Project Engineer

  • 4-year engineering or engineering technology degree and 5-7 years of industrial and/or engineering experience related to project management OR equivalent experience

  • Minimum of 2 years as a Senior Project Engineer

  • Demonstrated success with managing multiple large projects simultaneously

#ShawIND #AB-LI1

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM
Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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