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Technical Support Associate Jobs in Carson, CA (NOW HIRING)

ICANN

End User Support 2

Los Angeles, CA · On-site

Associate's or Bachelor's Degree preferred * Minimum two (2) years of related technical support experience or equivalent Language * Fluency, both written and spoken, in English is required * ICANN is ...

Kinsley Power Systems

End User Support 2

Los Angeles, CA · On-site

$55 - $75/hr

Associate's or Bachelor's Degree preferred * Minimum two (2) years of related technical support experience or equivalent Language * Fluency, both written and spoken, in English is required * ICANN is ...

New

ALO

Associate Technical Designer

Commerce, CA · On-site

$71K - $80K/yr

... well as supporting senior technical advisors and senior technical designers. This position also gives our newest staff excellent visibility with the product itself. The alo Associate Technical ...

RIDE Mobility

RIDE Services- Technical Trainer

Pasadena, CA · On-site

$35.50 - $47.25/hr

... to support lesson development and instructor-led activities. The primary goal of a technical ... Associate's degree or equivalent experience in electrical engineering, automotive technology, or a ...

Masco Corporation

IT Support Specialist

Santa Ana, CA · On-site

$21.65 - $33.99/hr

Associate degree, technical certification, or coursework in Information Technology, Computer Science, or a related field preferred. * 3+ years' experience providing technical support, help desk ...

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for technical support associate in Carson, CA is $25.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $27.64 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Carson, CA?

The most popular types of Technical Support jobs in Carson, CA are:

What job categories do people searching Technical Support Associate jobs in Carson, CA look for?

The top searched job categories for Technical Support Associate jobs in Carson, CA are:

What cities near Carson, CA are hiring for Technical Support Associate jobs?

Cities near Carson, CA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

End User Support 2

ICANN

Los Angeles, CA • On-site

Full-time

Posted 6 days ago

Job description

Job Summary
Performs technical support duties and carry out responsibilities in the following areas (including, but not limited to): troubleshooting, training, and general support of any end user software or hardware.
Key Responsibilities & Duties
  • Provide technical support to ICANN staff and contractors using ICANN information systems
  • Onboarding, offboarding and access management of ICANN human resources
  • Maintain IT hardware, software and licenses, including but not limited to the ordering, receiving, distribution and discontinuation of inventory
  • Manage the technical aspects of both physical and remote ICANN meetings at the request of staff both internal and external to the IT department
  • Manage and troubleshoot any desktop, phone, printer, or AV system for local and remote end users
  • Execute IT on-boarding and off-boarding procedure
  • Manage and implement the migration of existing staff to new and/or upgraded technologies
  • Clearly communicate, proactively interface, and effectively train staff in the use of existing systems and implementation of troubleshooting procedures
  • Administer end user accounts as necessary
  • Be on call per preset schedule, proactively checking internal communications systems
  • Be available at all times, except during prescheduled vacations, to assist end users when necessary
  • Other duties as assigned or requested
Required Knowledge, Skills, and Abilities (KSAs)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • Proficiency using desktop and server operating systems, including Windows, Mac OS and application support experience with Outlook and MS Office Suite
  • Strong working knowledge of computer networking
  • Proven ability to compose clear reports, summaries and other written communication
  • Detail-oriented and organized with the ability to multi-task
  • Ability to solve complex issues in an ambiguous environment
  • Curiosity and passion for the development of the Internet
  • Ability to work with highly diverse workforce
  • Ability to work independently (self motivated)
  • Flexible availability
Education and Experience Requirements
  • Associate's or Bachelor's Degree preferred
  • Minimum two (2) years of related technical support experience or equivalent
Language
  • Fluency, both written and spoken, in English is required
  • ICANN is a global organization that values diversity; preference will be given to candidates with demonstrated skills in additional languages besides English
Working Conditions & Physical Requirements
  • Work is performed in a normal office environment with limited privacy and some exposure to background noise
  • While performing the duties of this job, the employee is frequently required to stand and walk. The employee regularly is required to sit. The employee is frequently required to talk or hear; use hands and arms to reach, handle or feel. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
  • The employee may occasionally lift and/or move up to 25 pounds

Targeted Base Salary Low:
Targeted Base Salary High:
Note: The salary range provided here is a general estimation for the position at the time of posting based on the primary location. Salary ranges vary based upon geographic regions and countries. Final compensation packages take into consideration of a variety of factors including but not limited to a candidate's location, work experience, knowledge, skills and other compensable factors.

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