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Technical Support Manager Jobs in Carson, CA (NOW HIRING)

LT Security Inc.

Technical Support

City Of Industry, CA · On-site

$18 - $20/hr

POSITION OVERVIEW Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing ...

Newegg

CS Technical Support Supervisor

Diamond Bar, CA · On-site

Directly supervise the PC / technical support team (Specialists) - hiring, onboarding, coaching ... Manage staffing, scheduling, and workforce coverage across phone, chat, and callbacks, including ...

Honeywell

Technical Support Professional

Costa Mesa, CA · On-site

$60K - $76K/yr

You will report directly to our manager and you'll work out of our Costa Mesa, CA location on a hybrid work schedule. In this role, you will impact the success of our technical support operations ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Position Overview MetroSys is seeking a dependable and customer-focused Technical Support ... Experience using ticketing systems to manage incidents and service requests. * Excellent ...

MetroSys, Inc.

Technical Support Specialist

Irvine, CA · On-site

$50 - $70/hr

Position Overview MetroSys is seeking a dependable and customer-focused Technical Support ... Experience using ticketing systems to manage incidents and service requests. * Excellent ...

Honeywell

Technical Support Professional

Costa Mesa, CA · On-site

$60K - $76K/yr

You will report directly to our manager and you'll work out of our Costa Mesa, CA location on a hybrid work schedule. In this role, you will impact the success of our technical support operations ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Position Overview MetroSys is seeking a dependable and customer-focused Technical Support ... Experience using ticketing systems to manage incidents and service requests. * Excellent ...

Honeywell

Technical Support Professional

Costa Mesa, CA · On-site

$60K - $76K/yr

You will report directly to our manager and you'll work out of our Costa Mesa, CA location on a hybrid work schedule. In this role, you will impact the success of our technical support operations ...

Veritiv Corporation

Technical Support

Fullerton, CA · On-site

Job Purpose: Job Responsibilities: Additional Responsibilities & Qualifications: See attached Work Experience: Education: • No Education Preferences What We Offer * Engaging and inclusive culture ...

Loxone

Technical Support Specialist

Los Angeles, CA · On-site

$90 - $110/hr

... management into a single intelligent platform. No cloud dependency, no subscription fees, no ... This is not a tier-1 support role. You'll be engineering solutions for complex, high-stakes ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Carson, CA

Technical Support Manager information

See Carson, CA salary details

$30.9K

$89.9K

$154.3K

How much do technical support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for technical support manager in Carson, CA is $89,851.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $108,800.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Carson, CA?

The most popular types of Technical Support jobs in Carson, CA are:

What cities near Carson, CA are hiring for Technical Support Manager jobs?

Cities near Carson, CA with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Carson, CA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $89,851 per year, or $43.2 per hour.

Customer Technical Support Manager

Firstunion

City Of Industry, CA • On-site

Other

Posted 11 days ago

Job description

Customer Technical Support Manager

Location: City of Industry(Onsite)


Key Responsibilities:

• Customer Complaint Management & Technical Resolution: Serve as the primary technical point of contact for clients, providing on-site support and troubleshooting. Partner with our overseas R&D team to investigate product feedback, rapidly identify root causes, and implement effective corrective actions. Document and analyze field data to support continuous product improvement and quality enhancement.

• Technical Training & Process Support: Align with the product shipping schedule to coordinate with client filling facilities. Conduct hands-on training sessions for filling operators, covering critical filling procedures and equipment best practices to standardize operations and reduce quality risks.

• Local Sample & Testing Coordination: Manage the collection, storage, and local viscosity testing of client oil samples at our US office, ensuring accurate record-keeping and timely results.• Order & Project Support: Assemble urgent sample units at our US facility to meet business and project deadlines, maintaining strict quality control throughout the process. Coordinate the delivery of samples shipped from our overseas headquarters to client-specified locations in the US.

• Competitive Intelligence: Source and purchase competitor products available in the US market, and collect relevant market intelligence to support product and business strategy.


Qualifications:

• Bachelor’s degree or above.

• Bilingual proficiency in English and Chinese (Mandarin), with strong reading, writing, and verbal communication skills.

• Deep understanding of US local culture, with 5+ years of living experience in the United Statesand knowledge of applicable local laws and regulations.• Valid US driver’s license and legal work authorization in the United States.

• Prior experience in CBD vape / e-cigarette testing or a related technical field is highly preferred.

• Proven ability to analyze and resolve technical issues independently while managing client relationships effectively.

• Strong service orientation with a proactive, problem-solving mindset.• Excellent communication, interpersonal, and negotiation skills.

• High resilience under pressure, with a strong sense of ownership and self-motivation.

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