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Technical Support Associate Jobs in Atlanta, GA (NOW HIRING)

W.W.Williams Company

Technical Field Support

Atlanta, GA · On-site

$32K - $40K/yr

Technical Field Support Opportunity Summary: The Technical Field Support role will provide internal ... Associate's degree or related experience/training * Strong written and verbal communication skills

Distro

16233 - System Support Associate - GA

Duluth, GA · On-site

$15.75 - $20.25/hr

Position Summary The System Support Associate is responsible for providing technical support, system administration, and operational expertise across the organization's core platforms within a ...

Distro

16233 - System Support Associate - GA

Duluth, GA

$15.75 - $20.25/hr

Position Summary The System Support Associate is responsible for providing technical support, system administration, and operational expertise across the organization's core platforms within a ...

Yamaha Motor Corporation

Technical Advisor II

Kennesaw, GA · On-site

$107K - $107K/yr

Provide technical support at boat shows, dealer meeting events, and other events, as required ... Associates degree (preferably in Marine Technology or Powersports Industry), or equivalent Marine ...

Yamaha

Technical Advisor II

Kennesaw, GA

$107K - $107K/yr

Provide technical support at boat shows, dealer meeting events, and other events, as required ... Associates degree (preferably in Marine Technology or Powersports Industry), or equivalent Marine ...

AssuranceAmerica

Support Manager

Atlanta, GA · On-site

As a Support Manager, you will deliver advanced technical support to associates, customers, and consultants while collaborating with various teams to resolve hardware and system issues.

Assuranceamerica

Support Manager

Atlanta, GA · On-site

As a Support Manager , you will play a pivotal role in delivering advanced technical support to our associates, customers, and consultants. Collaborating closely with our skilled Infrastructure, Data ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Atlanta, GA

Technical Support Associate information

See Atlanta, GA salary details

$10

$23

$55

How much do technical support associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for technical support associate in Atlanta, GA is $23.75, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.43 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What are the most commonly searched types of Technical Support jobs in Atlanta, GA?

The most popular types of Technical Support jobs in Atlanta, GA are:

What are popular job titles related to Technical Support Associate jobs in Atlanta, GA?

For Technical Support Associate jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Atlanta, GA look for?

The top searched job categories for Technical Support Associate jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Technical Support Associate jobs?

Cities near Atlanta, GA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Atlanta, GA as of June 2026, with employment types broken down into 79% Full Time, 7% Part Time, and 14% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,393 per year, or $23.7 per hour.

Technical Support Specialist for Cad Cam (Dental)

i4 Search Group Healthcare

Suwanee, GA • On-site

$68K - $75K/yr

Full-time

Re-posted 23 days ago

Job description

CAD/CAM Technical Support Specialist

Atlanta, GA

68-75k yearly



Job Description: CAD/CAM Technical Support Specialist

Position Overview

The CAD/CAM Technical Support Specialist is responsible for providing comprehensive support and maintenance for all aspects of CAD/CAM systems, including installation, training, and troubleshooting. Support is delivered through various channels such as in-person assistance, phone calls, emails, and text messages. The ideal candidate will possess strong communication skills, critical thinking abilities, and a genuine passion for assisting customers.

Key Responsibilities

  • Deliver technical support for dental milling machines, CAM software, dental scanners, and CAD software.
  • Coordinate equipment installations and conduct training sessions for customers to ensure proper usage.
  • Perform quality assurance checks on equipment prior to sales.
  • Create user-friendly documentation, including manuals and training materials for customer reference.
  • Collaborate with internal teams to address complex technical challenges and enhance customer satisfaction.
  • Maintain detailed records of customer interactions, technical issues, and resolutions in the support database.
  • Stay updated on advancements in CAD/CAM technology to provide cutting-edge support and solutions.

Qualifications

  • Associate or bachelor’s degree in a related field or equivalent professional experience.
  • Minimum of 2 years of technical support experience in a CAD/CAM environment.
  • Proficient technical knowledge of dental milling machines, CAM software, dental scanners, and CAD software.
  • Exceptional verbal and written communication skills.
  • Ability to work both independently and collaboratively within a team setting.
  • Strong problem-solving aptitude with keen attention to detail.
  • Flexibility to work occasional overtime and weekends as needed.

Working Conditions & Physical Requirements

  • Standard working hours: Monday through Friday, 8:00 AM to 5:00 PM, with occasional overtime or weekend shifts as required.
  • Travel: Approximately 50% travel is expected for this role.
  • Work Environment: Includes manufacturing settings with exposure to variable temperatures, noise levels, chemical odors, and rotating/stationary equipment.
  • Physical Demands: Ability to lift up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly; manual dexterity for handling tools and equipment; ability to stand for extended periods; visual acuity for inspections; ability to sit during travel or desk work.