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Technical Support Associate Jobs in Atlanta, GA (NOW HIRING)

IPA

Technical Support Engineer I

Duluth, GA · On-site

Associate's or Bachelor's degree in Electrical, Mechanical, Mechatronics, or Industrial Technology ... technical or product support. * Ability to read and interpret electrical schematics and mechanical ...

IPA

Technical Support Engineer I

Duluth, GA

Associate's or Bachelor's degree in Electrical, Mechanical, Mechatronics, or Industrial Technology ... technical or product support. * Ability to read and interpret electrical schematics and mechanical ...

W.W.Williams Company

Technical Field Support

Atlanta, GA · On-site

$32K - $40K/yr

Technical Field Support Opportunity Summary: The Technical Field Support role will provide internal ... Associate's degree or related experience/training * Strong written and verbal communication skills

W.W.Williams Company

Technical Field Support

Atlanta, GA · On-site

$32K - $40K/yr

Technical Field Support Opportunity Summary: The Technical Field Support role will provide internal ... Associate's degree or related experience/training * Strong written and verbal communication skills

Autodesk

Senior Customer Support Associate

Atlanta, GA · On-site

$16.75 - $23/hr

... Customer Support Associates around product and process, exemplify Autodesk's core values ... Interactions include troubleshooting technical issues,product usagequestionsand subscription ...

Autodesk

Customer Support Manager

Atlanta, GA · On-site

Job Requisition ID # 26WD98378 Position Overview Autodesk's Customer Technical Support (CTS ... They will lead and develop regional Customer Support Associate Managers and Team Leads, who oversee ...

Eptura

Associate Technical Lead

Atlanta, GA

We are seeking a highly skilled Associate Technical Lead with expertise in technical ... You will be supporting clients on the west coast and will need to be available to work 8am-5pm PST.

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Atlanta, GA

Technical Support Associate information

See Atlanta, GA salary details

$10

$23

$55

How much do technical support associate jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for technical support associate in Atlanta, GA is $23.75, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Atlanta, GA? The most popular types of Technical Support jobs in Atlanta, GA are:
What are popular job titles related to Technical Support Associate jobs in Atlanta, GA? For Technical Support Associate jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Atlanta, GA look for? The top searched job categories for Technical Support Associate jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Technical Support Associate jobs? Cities near Atlanta, GA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Atlanta, GA as of June 2026, with employment types broken down into 79% Full Time, 7% Part Time, and 14% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,393 per year, or $23.7 per hour.
Technical Support Engineer I

Technical Support Engineer I

IPA

Duluth, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

We're seeking a Technical Support Engineer I who thrives on solving complex, hands-on technical challenges. This contact center position focuses on system-level problem-solving, applying mechanical, electrical expertise to diagnose issues, and requires basic networking experience to resolve issues within IPA's automated healthcare technology - distinct from traditional IT support or engineering roles.
The ideal candidate is an investigator at heart: analytical, mechanically curious, and relentless about uncovering true root causes - more than just patching symptoms. Comfortable working in a contact center environment. They bring a solid foundation in electromechanical systems pairing technical expertise with calm, confident communication that reassures customers in critical moments.
What You'll Do
  • Perform remote diagnostics on electromechanical, PLC-controlled, and motor-driven systems used in hospital environments.
  • Analyze failures in motors, sensors, actuators, relays, and control systems, and utilize single-board computers (e.g., Raspberry Pi) for diagnostics and data capture using schematics, wiring diagrams, and PLC logic.
  • Guide field technicians and hospital staff through systematic troubleshooting and electrical or connectivity testing procedures.
  • Execute/document root cause analysis for recurring or complex equipment failures under guidance.
  • Work cross-functionally with peers and internal teams to ensure effective communication and resolution of customer issues.
  • Document findings and create troubleshooting guides, and knowledgebase articles in CRM systems to prevent repeat issues and improve service workflows.
  • Serve as the primary technical contact for hospitals and service partners, providing calm, expert guidance during critical situations.
  • Participate in an on-call rotation (including evenings and weekends) to ensure 24/7 system reliability and customer support.

What You Bring
  • Associate's or Bachelor's degree in Electrical, Mechanical, Mechatronics, or Industrial Technology (or equivalent technical experience).
  • 2-4 years of experience troubleshooting industrial, electromechanical, or automation systems.
  • Exposure to Raspberry Pi or embedded Linux for diagnostics preferred.
  • Hands-on experience with motors, motor controllers, sensors, relays, control circuits, and system networking connectivity.
  • Familiarity with PLC systems and ability to interpret ladder logic preferred.
  • Experience working in a customer-facing or contact center environment providing technical or product support.
  • Ability to read and interpret electrical schematics and mechanical drawings, and proficiency using diagnostic tools such as multimeters, oscilloscopes, and continuity testers.
  • Understanding of basic networking concepts related to equipment communication (IP addressing, connectivity troubleshooting, device configuration).
  • Strong written and verbal communication skills - able to explain complex technical issues clearly to both technical and non-technical audiences.
  • Customer-first mindset with a calm, empathetic approach under pressure.
  • Self-starter who takes ownership of issues and drives them to resolution independently.
  • Relentless follow-through - staying on tough problems until finding the real answer, not just a quick fix.

You'll Excel If You:
  • Take charge when issues arise - don't wait to be told what needs fixing or who should fix it.
  • Bring sustained intensity to every case - high urgency until fully resolved, never "good enough."
  • Thrive on troubleshooting and uncovering the "why" behind every hardware or connectivity issue.
  • Balance analytical rigor with hands-on problem-solving across mechanical, electrical, and networked systems.
  • Communicate with clarity and composure in high-pressure situations - helping technicians and hospital staff feel supported and confident.
  • Document meticulously and share knowledge to elevate team performance and prevent repeat issues.
  • Are energized by fast-paced environments, visible impact, and continuous learning.

Why Join IPA?:
At IPA, you're not just joining a company, you're joining a mission-driven, inclusive culture dedicated to improving infection prevention and operational efficiency in healthcare. We invest in our people with meaningful work, a collaborative environment, and benefits that support both your personal and professional success.
When you join IPA, you'll enjoy:
  • Generous paid time off and company holidays
  • Comprehensive healthcare coverage: medical, dental, vision, and Telemedicine
  • Health Savings Account (HSA) with company contributions, plus optional FSA plans
  • Company-paid life and disability insurance
  • 401(k) with company match to support your retirement goals
  • Employee Stock Purchase Plan (ESPP) own a piece of what you're building
  • Tuition reimbursement to support continued learning and development
  • Paid parental leave for when your family grows

At IPA, we believe your career should be both meaningful and sustainable. If you're ready to make a real-world impact and grow with a company that invests in you, we'd love to meet you.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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