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Technical Support Associate Jobs in Vermont (NOW HIRING)

A.N. Deringer

IT Technical Support

Saint Albans, VT

$21 - $28/hr

This position offers help desk support and technical assistance to system users. This position ... Associates degree in Personal Computing The hourly compensation for this position ranges from $21 ...

Deringer

IT Technical Support

Saint Albans, VT · On-site

$21 - $28/hr

This position offers help desk support and technical assistance to system users. This position ... Associates degree in Personal Computing The hourly compensation for this position ranges from $21 ...

Lindsay & Brownell

Senior Technical Lead

Burlington, VT · Hybrid

You will have the flexibility to manage your days in support of our commitment to work/life balance ... An associate's degree or vocational degree will also be considered. * Experience as a consultant ...

Eisneramper Llp

Senior Technical Lead

Burlington, VT · Hybrid

You will have the flexibility to manage your days in support of our commitment to work/life balance ... An associate's degree or vocational degree will also be considered. * Experience as a consultant ...

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Technical Support Associate information

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$11

$26

$60

How much do technical support associate jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for technical support associate in Vermont is $26.26, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $28.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Vermont? The most popular types of Technical Support jobs in Vermont are:
What are popular job titles related to Technical Support Associate jobs in Vermont? For Technical Support Associate jobs in Vermont, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Vermont look for? The top searched job categories for Technical Support Associate jobs in Vermont are:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Vermont as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, 6% Part Time, 15% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $54,612 per year, or $26.3 per hour.

Technical Support Associate

EastRise Federal Credit Union

South Burlington, VT • On-site

$25.51 - $28.34/hr

Full-time

Posted 10 hours ago

Job description

The Technical Support Associate delivers daily operational assistance to team members by supporting their computer systems and peripheral devices. The role responds to user inquiries regarding technical issues or information requests, performing minor troubleshooting or timely repairs as needed. Responsibilities include processing daily reports, conducting routine system checks, and monitoring system consoles. This position manages user account access, including provisioning, updates, and deactivations. This individual is on-call for system outages and other IT-related incidents or upgrades. The Technical Support Associate ensure compliance with security protocols and adhere to established IT policies and procedures

Schedule: Monday - Friday, 8:00 am - 5:00 pm. Additional hours may be required to meet business needs.

Location: South Burlington, VT with occasional travel to other EastRise locations.

Specific duties include:

  • Respond to helpdesk requests across multiple platforms, including support tickets, chat, and phone calls. The role will troubleshoot issues, escalate tickets to next level IT team members as needed, and initiate hardware service calls with vendors. Ensure timely communication with designated IT team member, other team members, and departments to support effective issue resolution.
  • Monitor computer systems and peripheral equipment for alarms and error messages. Communicate equipment malfunctions to manager, appropriate IT team member, and/or service vendor, as appropriate. Monitor vendor service calls to ensure timely repair.
  • Build, configure, and deploy computer systems and peripherals for team members.
  • Create and maintain team member application security profiles as authorized. This includes team member onboarding, terminations, and change of status requests.
  • Maintain employee permission tracking application to ensure changes are tracked according to regulatory requirements.
  • Performs other duties as assigned.
  • Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Experience:

Three years to five years of similar or related experience, including preparatory experience. Ability to understand basic computer concepts to operate various computer equipment, work autonomously often being the only person on a shift, and complete work timely.

Education/Certifications/Licenses

A high school degree or equivalent.

Interpersonal Skills

A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

Other Skills

COMPETENCIES: Must be at least 18 years of age. Favorable Background, Credit, Criminal, Bondability, and Reference Checks required. Motor Vehicle check required if driving company owned vehicle. Travel to other branches or locations as required. Will be required to work outside of scheduled hours to respond to technology issues. Embody EastRise’ s Purpose, Guiding Principles and Cultural Guideposts.

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.

Mental and/or Emotional Requirements

Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.