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Technical Support Associate Jobs in Vermont (NOW HIRING)

A.N. Deringer

IT Technical Support

Saint Albans, VT

$21 - $28/hr

This position offers help desk support and technical assistance to system users. This position ... Associates degree in Personal Computing The hourly compensation for this position ranges from $21 ...

Deringer

IT Technical Support

Saint Albans, VT · On-site

$21 - $28/hr

This position offers help desk support and technical assistance to system users. This position ... Associates degree in Personal Computing The hourly compensation for this position ranges from $21 ...

Robert Half

Customer Service Support Associate

Waitsfield, VT · On-site

$23.80 - $27.40/hr

... technical or operational support. • Maintain service quality standards by communicating clearly, listening actively, and resolving inquiries efficiently. • At least 1 year of experience in ...

Inserso

Area Technical Lead

Williston, VT · On-site

$90K - $105K/yr

Associate Degree or equivalent experience. * 8 years of IT-related support experience, preferably through progressive technical roles. * 3 years' experience providing technical enterprise support ...

Compunnel, Inc.

Manufacturing Technician

Winooski, VT · On-site

$16/hr

Support product testing, troubleshooting, and technical analyses. Contribute to the development ... Associate's Degree Company Description Compunnel Inc., established in 1994; is a leading provider ...

Compunnel, Inc.

Manufacturing Technician

Winooski, VT · On-site

$16/hr

Support product testing, troubleshooting, and technical analyses. Contribute to the development ... Associate's Degree Company Description Compunnel Inc., established in 1994; is a leading provider ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Vermont

Technical Support Associate information

See Vermont salary details

$11

$26

$60

How much do technical support associate jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for technical support associate in Vermont is $26.26, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $28.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Vermont? The most popular types of Technical Support jobs in Vermont are:
What are popular job titles related to Technical Support Associate jobs in Vermont? For Technical Support Associate jobs in Vermont, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Vermont look for? The top searched job categories for Technical Support Associate jobs in Vermont are:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Vermont as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, 2% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $54,612 per year, or $26.3 per hour.
IT Technical Support

IT Technical Support

A.N. Deringer, Inc.

Saint Albans, VT

$21 - $28/hr

Full-time

Re-posted 13 days ago

Job description

This is a Hybrid Monday-Friday 8:00AM-5:00PM position with a mandatory on call rotation. Candidates must be present on-site for at least three days a week.This position offers help desk support and technical assistance to system users. This position installs, tests, and maintains a wide range of computer software, hardware, data networks, and telecommunications devices, along with other peripheral equipment related to information technology.Job Responsibilities:
  • Monitors and maintains desktop systems, printers, and other peripheral devices
  • Provides help desk support and technical assistance to users, escalating issues when necessary.
  • Builds and maintains current images for PCs and laptops.
  • Responsible for setting up all new PCs, which includes configuring hardware, loading software, shipping to remote users, and assisting with the onboarding process on day one.
  • Monitors and delivers both remote and on-site technical support for hardware, software, and mobile devices.
  • Reviews audit and security logs for compliance and security purposes.
  • Monitors and ensures that PC patching is maintained at recommended support levels.
  • Reviews backups to confirm they are up-to-date.
  • Collects and keeps track of IT equipment inventory, including desktops, laptops, mobile devices, and the necessary parts and materials for repairs.

Required:

  • 2+ year(s) of IT support experience
  • Experience providing support for Microsoft Office Suite
  • Knowledge in using network monitoring and diagnostic tools
  • Familiar with working alongside an IT assets management solution

Preferred:

  • Associates degree in Personal Computing
The hourly compensation for this position ranges from $21.00 to $28.00, depending on experience and education.Competencies: All Deringer employees should be fully committed to the Core Values:Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of AccountabilityIn addition, the following competencies are specific to this position:Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed.Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.Work Standards – Sets high standards and well-defined realistic goals for oneself; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates the ability to work independently; meets deadlines and handles large volumes of work. Ready to join our team?A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. We offer generous paid time off, including paid holidays, and promote flexibility in your work environment to assure a positive integration of work and life. Disclaimer: The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities. Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.