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Technical Support Manager Jobs in Vermont (NOW HIRING)

Twinstate Technologies

Technical Support

Burlington, VT · On-site

$34K - $80K/yr

... managed IT services, and hosted and on-premise voice solutions, with security being top of mind ... TECHNICAL Support Are you looking to accelerate your career? We are recruiting for several ...

Computech Corporation

Technical Support

Essex, VT

$38K - $48K/yr

* Site Survey's (LAN/WAN) * Data Cabling * Loading of a supplied configuration * Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging * Capable of Tone & Tag and ...

Agri-Mark

Technical Support Specialist

Waitsfield, VT · On-site

$60K - $65K/hr

Practicing network asset management, including maintenance of network component inventory, related ... Supporting solutions with a focus on security, availability & performance. * Supporting users as ...

A.N. Deringer, Inc.

IT Technical Support

Saint Albans, VT · On-site

$21 - $28/hr

This position offers help desk support and technical assistance to system users. This position ... Familiar with working alongside an IT assets management solution Preferred: * Associates degree in ...

A.N. Deringer

IT Technical Support

Saint Albans, VT · On-site

$21 - $28/hr

This position offers help desk support and technical assistance to system users. This position ... Familiar with working alongside an IT assets management solution Preferred: * Associates degree in ...

Deringer

IT Technical Support

Saint Albans, VT · On-site

$21 - $28/hr

This position offers help desk support and technical assistance to system users. This position ... Familiar with working alongside an IT assets management solution Preferred: * Associates degree in ...

Generac

Technical Advocate

South Burlington, VT · On-site

Support customers with small engine troubleshooting, shop visit set up, medium complexity machine ... Time management skills * Sales and upselling skills * Ability to safeguard confidential customer ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Vermont

Technical Support Manager information

See Vermont salary details

$31.4K

$91.3K

$156.8K

How much do technical support manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for technical support manager in Vermont is $91,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $110,600.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team that provides technical assistance to customers or internal users, ensuring issues are resolved efficiently. They coordinate support activities, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage support requests, often requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, it is important to understand that AI tools are increasingly used to automate routine tasks and improve efficiency in tech support. However, AI currently complements human agents by handling repetitive inquiries, while complex issues still require human expertise and problem-solving skills. The role involves overseeing AI integration and ensuring quality customer service alongside technical knowledge.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is the highest salary for technical support?

The highest salaries for technical support managers can exceed $100,000 annually, especially in large corporations or tech hubs, with experienced professionals or those managing large teams earning higher compensation. Salaries vary based on location, industry, certifications, and years of experience.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical skills and leadership abilities.
More about Technical Support Manager jobs
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Technical Support Manager jobs near you
Technical Support

Technical Support

Twinstate Technologies

Burlington, VT • On-site

$34K - $80K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

If you would like to join a future-forward B2B company specializing in cybersecurity, proactively managed IT services, and hosted and on-premise voice solutions, with security being top of mind, please read on. If you like innovation, teamwork and client focused dedication to excellence, let us know by applying.

POSITION OVERVIEW:

TECHNICAL Support

Are you looking to accelerate your career? We are recruiting for several technical positions to join our amazing team. In any of these roles, you will assist Clients to keep their technology working and streamlined. Our goal is to create Exceptional Clients Experiences at every interaction we have with Clients.

Aptitude is one important trait we are looking for. Are you a quick learner, able to repair things that involve technology? Do you enjoy being a team player and helping others? We are interested in the right candidate with a natural talent or an ability an individual has acquired through life experience, study, training, or your capacity to acquire new skills.

We have entry-level and experienced positions available. Current positions may include Cabling Technicians, Help Desk, Networking Specialist, VolP Specialist, System Administrators and other positions. Whether you are entry level or experienced, we provide training both individual and on the job. Compensation is commensurate with experience, and while prior experience isn't required, previous roles with tech support or related hands experience (even if your hobby) is a plus. The ideal candidates must be highly reliable, have excellent communication skills, and be willing to be a continuous learner.

This position will require reliable internet and a driver's license as you will be assigned a Company vehicle as necessary.

CANDIDATE QUALIFICATIONS:

WONDER IF YOU ARE A GOOD FIT?

Twinstate Technologies provides all new employees with training. Individuals who fit our Core Values and meet the position requirements, are driven to succeed and naturally curious, are encouraged to apply.

Our Core Values are the deeply ingrained principles that guide all our company's actions.

  • Accountable -Own it
  • Grit - Never give up
  • Resourceful-Gets things done
  • Team Driven-Cares about our clients and our team
  • Security First-Innovative

EEO Statement:

Twinstate Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Twinstate Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Twinstate Technologies expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Twinstate Technologies' employees to perform their job duties may result in discipline up to and including discharge.