PR · On-site
... · Provide technical support during the prototyping and pilot production phases. · Ensure ... Qualifications: · Associate degree in Engineering Technology, Electrical/Mechanical Engineering ...
Quick apply
PR · On-site
... · Provide technical support during the prototyping and pilot production phases. · Ensure ... Qualifications: · Associate degree in Engineering Technology, Electrical/Mechanical Engineering ...
Sr. Engineer
Juncos, PR · On-site
$102K - $140K/yr
Technical support for deviations, investigations, CAPAs, change controls, risk assessments, and ... Supervise, coordinate and review work of a small staff of engineers, associates and/or technicians ...
Sr. Engineer
Juncos, PR · On-site
$102K - $140K/yr
Technical support for deviations, investigations, CAPAs, change controls, risk assessments, and ... Supervise, coordinate and review work of a small staff of engineers, associates and/or technicians ...
EHS Associate
Juncos, PR · On-site
EHS Associate for Capital Projects will provide technical Environmental, Health & Safety (EH&S) leadership and support for capital projects at Client.Ensure project activities are executed safely ...
EHS Associate
Juncos, PR · On-site
EHS Associate for Capital Projects will provide technical Environmental, Health & Safety (EH&S) leadership and support for capital projects at Client.Ensure project activities are executed safely ...
EHS Associate
Juncos, PR · On-site
EHS Associate for Capital Projects will provide technical Environmental, Health & Safety (EH&S) leadership and support for capital projects at Client. Ensure project activities are executed safely ...
Quick apply
EHS Associate
Juncos, PR · On-site
EHS Associate for Capital Projects will provide technical Environmental, Health & Safety (EH&S) leadership and support for capital projects at Client. Ensure project activities are executed safely ...
JT600 - SR ENGINEER
Juncos, PR · On-site
$102K - $140K/yr
Supervise, coordinate and review work of a small staff of engineers, associates and/or technicians ... Experience providing technical support for deviations, investigations, CAPAs, change controls, risk ...
JT600 - SR ENGINEER
Juncos, PR · On-site
$102K - $140K/yr
Supervise, coordinate and review work of a small staff of engineers, associates and/or technicians ... Experience providing technical support for deviations, investigations, CAPAs, change controls, risk ...
Associate Director - TSMS Dry External Manufacturing
Medical
Dental
Vision
Life
Retirement
PTO
The Assoc. Director TSMS must balance coaching a technical and engineering staff, prioritization and staffing for routine production support activities, implementation of technical projects ...
Associate Director - TSMS Dry External Manufacturing
Medical
Dental
Vision
Life
Retirement
PTO
The Assoc. Director TSMS must balance coaching a technical and engineering staff, prioritization and staffing for routine production support activities, implementation of technical projects ...
Senior Engineer-35492
Juncos, PR · On-site
$101K - $139K/yr
Provide technical support for equipment troubleshooting within the assigned functional area and ... Coordinate and manage the project work of engineers, associates, technicians, contractors, vendors ...
Quick apply
Senior Engineer-35492
Juncos, PR · On-site
$101K - $139K/yr
Provide technical support for equipment troubleshooting within the assigned functional area and ... Coordinate and manage the project work of engineers, associates, technicians, contractors, vendors ...
PR · On-site
$102K - $140K/yr
Supervise, coordinate and review work of a small staff of engineers, associates and/or technicians ... Technical support for deviations, investigations, CAPAs, change controls, risk assessments, and ...
Quick apply
PR · On-site
$102K - $140K/yr
Supervise, coordinate and review work of a small staff of engineers, associates and/or technicians ... Technical support for deviations, investigations, CAPAs, change controls, risk assessments, and ...
PR · On-site
Pharmacy Technician Associate Degree or equivalent professional experience. LICENSURE ... Ability to support clients with technical difficulties in a timely manner. * Strong problem ...
Quick apply
PR · On-site
$58K - $65K/yr
Support procurement processes by providing technical specifications for replacement parts and tools ... Associate degree or higher in electronics, electrical engineering, ITS technology, or related field ...
Quick apply
PR · On-site
Dental
Vision
Life
Retirement
PTO
JSM & Associates, LLC is seeking an experienced BHS & PBB Project Manager to support aviation ... Review technical submittals, shop drawings, RFIs, and construction documentation * Coordinate ...
PR · On-site
Dental
Vision
Life
Retirement
PTO
JSM & Associates, LLC is seeking an experienced BHS & PBB Project Manager to support aviation ... Review technical submittals, shop drawings, RFIs, and construction documentation * Coordinate ...
Work with craft supervisors to identify contract support as needed to complete planned corrective ... Associate degree or equivalent from 2 year college technical school preferred * In lieu of degree ...
Work with craft supervisors to identify contract support as needed to complete planned corrective ... Associate degree or equivalent from 2 year college technical school preferred * In lieu of degree ...
PR · On-site
$25 - $35/hr
... technical support for automation and control systems. In these roles, you will ensure the ... Associate's or Bachelor's degree in Electrical, Electronic, Computer Engineering, Industrial ...
Quick apply
PR · On-site
$25 - $35/hr
... technical support for automation and control systems. In these roles, you will ensure the ... Associate's or Bachelor's degree in Electrical, Electronic, Computer Engineering, Industrial ...
Overview PenFed is hiring a (Onsite) Associate Engineer IT to work onsite at our San Patricio ... The primary purpose of this job is to provide basic technical and functional support, maintenance ...
Overview PenFed is hiring a (Onsite) Associate Engineer IT to work onsite at our San Patricio ... The primary purpose of this job is to provide basic technical and functional support, maintenance ...
Scientist II
Cayey, PR · On-site
Medical
Life
Maintains relationship with technical support teams within the organization. * With minimal guidance, the associate will be responsible for planning and executing experiments, including analysis and ...
Scientist II
Cayey, PR · On-site
Medical
Life
Maintains relationship with technical support teams within the organization. * With minimal guidance, the associate will be responsible for planning and executing experiments, including analysis and ...
Scientist II
Medical
Life
Maintains relationship with technical support teams within the organization. * With minimal guidance, the associate will be responsible for planning and executing experiments, including analysis and ...
Scientist II
Medical
Life
Maintains relationship with technical support teams within the organization. * With minimal guidance, the associate will be responsible for planning and executing experiments, including analysis and ...
Customer Support Specialist
Arecibo, PR · On-site
$15.50 - $21/hr
General Information I this role you are responsible to provide technical, order, and payment ... Will considered associate's degree in Eng, BA, or related field with 8+ years relevant work ...
Customer Support Specialist
Arecibo, PR · On-site
$15.50 - $21/hr
General Information I this role you are responsible to provide technical, order, and payment ... Will considered associate's degree in Eng, BA, or related field with 8+ years relevant work ...
$15.50 - $21/hr
General Information I this role you are responsible to provide technical, order, and payment ... Will considered associate's degree in Eng, BA, or related field with 8+ years relevant work ...
Customer Support Specialist
Arecibo, PR · On-site
$15.50 - $21/hr
General Information I this role you are responsible to provide technical, order, and payment ... Will considered associate's degree in Eng, BA, or related field with 8+ years relevant work ...
Customer Support Specialist
Arecibo, PR · On-site
$15.50 - $21/hr
General Information I this role you are responsible to provide technical, order, and payment ... Will considered associate's degree in Eng, BA, or related field with 8+ years relevant work ...
Pet Groomer & Salon Trainer
Medical
Retirement
PTO
Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.
Pet Groomer & Salon Trainer
Medical
Retirement
PTO
Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.
Technical Support Associate information
What does a technical support associate do?
A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.
What are the key skills and qualifications needed to thrive as a technical support associate?
To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.
What are some common challenges technical support associates face, and how can they effectively manage them?
Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What is the difference between Technical Support Associate vs Customer Support Specialist?
| Aspect | Technical Support Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; technical certifications often preferred | High school diploma or equivalent; customer service certifications optional |
| Work Environment | Call centers, IT departments, technical help desks | Call centers, retail, online support platforms |
| Industry Usage | IT, software, hardware companies | Retail, telecom, service industries |
| Common Search/Comparison | Technical Support Associate vs Customer Support Specialist |
The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.
What job categories do people searching Technical Support Associate jobs in Puerto Rico look for?
The top searched job categories for Technical Support Associate jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Technical Support Associate jobs?
Cities in Puerto Rico with the most Technical Support Associate job openings:
Full-time
Re-posted 15 hours ago
Job description
Job Summary:
The Engineer Technician supports the engineering and production teams in the manufacturing of solar panels and components. This role involves installation and troubleshooting equipment, implementing process improvements, conducting testing, preventing maintenance, validation, and ensuring efficient and safe operations on the production floor.
Key Responsibilities:
· Assist in the installation, calibration, and maintenance of solar manufacturing equipment (e.g., stringers, laminators, testers).
· Troubleshoot machinery and process issues to minimize downtime.
· Support engineers in process validation, testing, and quality assurance.
· Collect and analyze production data to identify trends, anomalies, and opportunities for improvement.
· Assist in implementing and documenting engineering change orders (ECOs) and process improvements.
· Provide technical support during the prototyping and pilot production phases.
· Ensure compliance with safety protocols, quality standards, and operating procedures.
· Train production staff on new processes, tools, and technologies.
· Maintain technical documentation, including work instructions, maintenance logs, and test reports.
Qualifications:
· Associate degree in Engineering Technology, Electrical/Mechanical Engineering, or related field (Bachelor degree preferred).
· 2+ years of experience in a manufacturing environment; experience in solar or automation manufacturing is a plus.
· Familiarity with mechanical, electrical, PLC, and automation systems.
· Strong troubleshooting and analytical skills.
· Proficiency in Microsoft Office and basic CAD software (e.g., AutoCAD, SolidWorks, Inventor, Fusion).
· Excellent communication and teamwork skills.
· Willingness to work in a fast-paced, dynamic environment and support multiple shifts as needed.
Physical Requirements:
· Ability to stand for extended periods and lift up to 50 lbs.
· Comfortable working in a cleanroom or production environment with PPE.
· Confined workspace with the necessity of crawling on some occasions.
· Performing maintenance in high structure areas.