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Technical Support Associate Jobs in Bayamon, PR (NOW HIRING)

ASM Global

Technical Services Coordinator

San Juan, PR · On-site

Associate Degree in Information Technology, Computer Science, Computer Engineering, or related field preferred. * One (1) to three (3) years of experience in an IT support, help desk, or technical ...

Mentor Technical Group

WWTP Operator

Vega Baja, PR · On-site

Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Associate degree in a relevant science, biology, chemistry, environmental discipline or related ...

Mentor Technical Group

Maintenace Planner

Guayama, PR · On-site

Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Associate degree or equivalent from 2 year college technical school preferred * In lieu of degree ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Bayamon, PR

Technical Support Associate information

See Bayamon, PR salary details

$9

$22

$51

How much do technical support associate jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for technical support associate in Bayamon, PR is $22.24, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and troubleshoot common issues, allowing support associates to focus on more complex problems. However, AI tools complement rather than replace human support, and many roles still require technical knowledge, communication skills, and problem-solving abilities. Support associates often work alongside AI systems to improve efficiency and customer satisfaction.

What does a technical support associate do?

A technical support associate provides assistance to customers or users experiencing technical issues with products or services. They troubleshoot hardware and software problems, offer solutions, and may use tools like remote access software or ticketing systems to resolve issues efficiently.

What is the highest salary in tech support?

The highest salaries for technical support associates can reach over $70,000 annually, especially for those with advanced certifications, specialized skills, or in senior roles within large companies. Top earners often have extensive experience, technical expertise, and may work in high-demand industries or regions with a high cost of living.

What job makes $10,000 a month without a degree?

A Technical Support Associate typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles in tech often require skills in networking, troubleshooting, or certifications like CompTIA or Cisco. Achieving such income usually involves advanced technical skills, experience, or working in high-demand environments, rather than entry-level support positions.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What job categories do people searching Technical Support Associate jobs in Bayamon, PR look for? The top searched job categories for Technical Support Associate jobs in Bayamon, PR are:
What cities near Bayamon, PR are hiring for Technical Support Associate jobs? Cities near Bayamon, PR with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Technical Services Coordinator

Technical Services Coordinator

ASM Global

San Juan, PR

Full-time

Posted 15 days ago

ASM Global rating

6.4

Company rating: 6.4 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

125th of 210 rated facilities management

Job description

Job Title: Technical Services Coordinator

Department: IT

Reports To: General Manager

FLSA Status: Non-Exempt

Position Summary

TheTechnical Services Coordinator is responsible for providing day-to-day technical support for venue staff, events, and technology systems. This position assists with the maintenance, troubleshooting, and operation of technology infrastructure, ensuring that all systems function efficiently to support daily business operations and event requirements.

Essential Functions

  • Provide first-level technical support to venue staff for hardware, software, and network-related issues.
  • Assist with the setup, maintenance, and troubleshooting of computers, printers, mobile devices, and other technology equipment.
  • Support technology operations during concerts, meetings, and special events.
  • Assist with digital signage, LED displays, and other venue technology systems.
  • Maintain inventory records of technology equipment and assets.
  • Coordinate and follow up on service requests, incidents, and technical support tickets.
  • Assist with onboarding technology needs for new employees, including workstation setup and user access.
  • Follow company IT policies, procedures, and cybersecurity guidelines.
  • Collaborate with vendors, contractors, and corporate IT teams as needed.
  • Perform other duties and projects assigned by management.

Required Qualifications

  • Associate Degree in Information Technology, Computer Science, Computer Engineering, or related field preferred.
  • One (1) to three (3) years of experience in an IT support, help desk, or technical support role preferred.

Skills and Abilities:

  • Knowledge of Microsoft Windows, Microsoft Office 365, and Macintosh operating systems.
  • Familiarity with computer hardware, printers, mobile devices, and peripheral equipment.
  • Basic understanding of networking concepts including TCP/IP, Wi-Fi, DNS, and DHCP.
  • Strong troubleshooting and problem-solving skills.
  • Excellent customer service and interpersonal communication skills.
  • Ability to prioritize multiple tasks and work in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Ability to work independently and as part of a team.
  • Willingness to learn new technologies and systems.
  • Bilingual proficiency (English and Spanish) preferred.

Working Conditions

  • Work is performed in an office, entertainment venue, and event environment.
  • It requires standing, walking, bending, lifting, and carrying equipment up to 40 pounds.
  • May require climbing ladders or working in elevated areas when assisting with technology installations.
  • Exposure to loud noise levels during concerts, shows, and live events.
  • Ability to work flexible schedules, including evenings, weekends, holidays, and extended hours based on event schedules.
  • May be required to respond to technology emergencies outside of regular business hours.
  • Frequent interaction with employees, clients, vendors, and event personnel.
NOTE:

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.

What ASM Global employees say

Pay

Benefits

Hours and flexibility

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About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019

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