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Technical Support Associate Jobs in Bayamon, PR (NOW HIRING)

Mentor Technical Group

Supply Chain Manager

Juncos, PR · On-site

Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Associate's degree and 10 years of directly related experience OR High school diploma / GED and 12 ...

Mentor Technical Group

Industrial Mechanic

Caguas, PR · On-site

$24 - $31.25/hr

Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Associate Degree, Industrial Mechanic / Technical College Mechanical Degree * High school diploma ...

Xerox

Docucare Associate - Guaynabo, PR

Guaynabo, PR

$15.75 - $21/hr

... maintenance and technical support * Promotes knowledge sharing and acts as a mentor/coach ... It is important that our Docucare Associate does these 4 things well: * Excelling in customer ...

Xerox

Docucare Associate - Guaynabo, PR

Guaynabo, PR · On-site

... maintenance and technical support * Promotes knowledge sharing and acts as a mentor/coach ... It is important that our Docucare Associate does these 4 things well: * Excelling in customer ...

Xerox

Docucare Associate - San Juan, PR

San Juan, PR · On-site

... maintenance and technical support * Promotes knowledge sharing and acts as a mentor/coach ... It is important that our Docucare Associate does these 4 things well: * Excelling in customer ...

Weil Group, Inc.

EHS Associate

Juncos, PR · On-site

EHS Associate for Capital Projects will provide technical Environmental, Health & Safety (EH&S) leadership and support for capital projects at Client. Ensure project activities are executed safely ...

Weil Group, Inc

EHS Associate

Juncos, PR

EHS Associate for Capital Projects will provide technical Environmental, Health & Safety (EH&S) leadership and support for capital projects at Client. Ensure project activities are executed safely ...

Weil Group, Inc

EHS Associate

Juncos, PR

EHS Associate for Capital Projects will provide technical Environmental, Health & Safety (EH&S) leadership and support for capital projects at Client. Ensure project activities are executed safely ...

Xtillion

Associate Software Engineer

San Juan, PR

As an Associate Software Engineer, you'll build on your existing foundation through a combination ... Support troubleshooting and resolution of technical issues in collaboration * Document system ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Bayamon, PR

Technical Support Associate information

See Bayamon, PR salary details

$9

$22

$51

How much do technical support associate jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for technical support associate in Bayamon, PR is $22.24, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and troubleshoot common issues, allowing support associates to focus on more complex problems. However, AI tools complement rather than replace human support, and many roles still require technical knowledge, communication skills, and problem-solving abilities. Support associates often work alongside AI systems to improve efficiency and customer satisfaction.

What does a technical support associate do?

A technical support associate provides assistance to customers or users experiencing technical issues with products or services. They troubleshoot hardware and software problems, offer solutions, and may use tools like remote access software or ticketing systems to resolve issues efficiently.

What is the highest salary in tech support?

The highest salaries for technical support associates can reach over $70,000 annually, especially for those with advanced certifications, specialized skills, or in senior roles within large companies. Top earners often have extensive experience, technical expertise, and may work in high-demand industries or regions with a high cost of living.

What job makes $10,000 a month without a degree?

A Technical Support Associate typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles in tech often require skills in networking, troubleshooting, or certifications like CompTIA or Cisco. Achieving such income usually involves advanced technical skills, experience, or working in high-demand environments, rather than entry-level support positions.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What job categories do people searching Technical Support Associate jobs in Bayamon, PR look for? The top searched job categories for Technical Support Associate jobs in Bayamon, PR are:
What cities near Bayamon, PR are hiring for Technical Support Associate jobs? Cities near Bayamon, PR with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Supply Chain Manager

Mentor Technical Group

Juncos, PR • On-site

Full-time

Posted 28 days ago

Job description

Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines. With offices in Caguas, Puerto Rico, and Boston, United States, we serve life sciences clients in six global markets: United States, Puerto Rico, Dominican Republic, Mexico, Germany, Canada, and South America.
Responsibilities:
  • Ensures all work is completed with minimal disruption and in compliance with all cGMP guidelines and Amgen procedures.
  • Direct and coordinate daily activities of personnel responsible for material receipt, storage and transport.
  • Ensures materials are received, stored and transported according to established performance standards and all applicable procedures and regulations.
  • Interacts with internal and external regulatory agencies to ensure compliance with cGMP, DOT, OSHA requirements.
  • Collaborate with other sites to maintain optimal flexibility for the storage of all materials and product.
  • Identify and oversee implementation of new and improved business and compliance systems and tools.
  • Partner with key internal customer groups and/or external suppliers to ensure successful operations and performance targets are achieved.
  • Responsible for business continuity programs for assigned areas.
  • Participate on global functional teams to coordinate and improve the transportation and Logistics of material movement and storage across the Amgen Supply Chain.
  • Direct and coordinate daily activities of personnel responsible for developing and managing Product demand and forecasts.
  • Organize and communicate on a regular basis the total demand and supply requirements to senior management.
  • Coordinate the Master Production Schedule for Finished Goods and effectively communicate any impact created by, and to the supply plan.
  • Manage the process of gathering, evaluating and feedback of global demand requirements.
  • Provide and coordinate the development of business case scenarios that demonstrate the impact of current or proposed operations plans.
  • Manage the preparation and communication of the Company wide Inventory Distribution Plan to achieve corporate goals of customer satisfaction and risk management.
  • Develop and coordinate the long-range production requirements based on Marketing forecasts, product approval and release timelines, clinical requirements, SKU put-up information and business planning timelines estimates.

Education:
  • Ph.D OR MS + 2 years of directly related experience OR BS + 4 years of directly related experience OR Associate's degree and 10 years of directly related experience OR High school diploma / GED and 12 years of directly related experience.
Preferred Qualifications:
  • Educational background in Life Science and/or Engineering
  • Written and Verbal communication in English and Spanish
  • In-depth experience in Root Cause Analysis (Fishbone, Six Boxes, Fishbone, 5 Why's)
  • Supply Chain experience (receiving, suppliers, warehouse, shipping)
  • Strong Technical Writing Skills
  • Skilled in performance of GMP operations
  • Compliance/Regulatory knowledge and interaction experience
  • Experience leading cross-functional teams for RCA and problem solving
  • Ability to communicate and collaborate with technical and management staff within manufacturing, process development, supply chain, and quality.
  • Strong presentation skills.
  • Project management skills.
Specific responsibilities include but are not limited to:
  • Complete Root Cause Analysis
  • Apply Process Expertise - capable of understanding process and controls require to assess for potential causal factors
  • Assess process performance by observation of floor operations and review of performance data.
  • Support trouble shooting to identify Causal Factors and potential corrections
  • Evaluate operational procedures
  • Evaluate training requirements for technical aspects of the process
  • Identify training opportunities
  • Use and perform Risk Assessments as required to identify and understand risks and failure modes
  • Define CAPAs
  • Evaluate process improvement opportunities
  • Negotiate Actions with Partners
  • Deliver timely robust plan to address Root Cause
  • Perform Impact to Process /Equipment /System Assessment
  • Team with Product Development to understand potential impact to product quality attributes
  • Assess Equipment/Systems information for potential impact to product quality attributes
  • Assess for Data Integrity
  • Assess for Process Validation Impact
  • Author Investigation Report
  • Use Technical Writing techniques proficiently
  • Perform Data Verification
  • Ensure timely report approval
  • Support Peer Review
  • Follow current standard procedures/templates
  • Serve as SME to define deviation designation when called upon
  • Facilitate Process and Equipment Risk Assessments and make recommendations to mitigate risks
  • Participate in regulatory inspections
  • Participate in the assessment or implementation of special projects or initiatives.
  • Make strategic planning to support product supply and business performance metrics.

Mentor Technical Group es un empleador que ofrece igualdad de oportunidades y todos los solicitantes calificados recibirán consideración para el empleo sin importar raza, color, religión, sexo, orientación sexual, identidad de género, información genética, origen nacional, estado de veterano protegido, estado de discapacidad o cualquier otro grupo protegido por ley.
Mentor Technical Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

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