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Technical Support Associate Jobs in Bayamon, PR (NOW HIRING)

Quality Consulting Group

JT600 - SR ENGINEER

Juncos, PR · On-site

$102K - $140K/yr

Supervise, coordinate and review work of a small staff of engineers, associates and/or technicians ... Experience providing technical support for deviations, investigations, CAPAs, change controls, risk ...

ECHO Consulting Group

Sr Engineer

Juncos, PR · On-site

$101K - $139K/yr

Supervise, coordinate and review work of a small staff of engineers, associates and/or technicians ... Technical support for deviations, investigations, CAPAs, change controls, risk assessments, and ...

New

Becton, Dickinson and Company

Scientist II

Cayey, PR

  • Medical

  • Life

Maintains relationship with technical support teams within the organization. * With minimal guidance, the associate will be responsible for planning and executing experiments, including analysis and ...

Becton, Dickinson and Company

Scientist II

Cayey, PR · On-site

  • Medical

  • Life

Maintains relationship with technical support teams within the organization. * With minimal guidance, the associate will be responsible for planning and executing experiments, including analysis and ...

PetSmart

Pet Groomer & Salon Trainer

Caguas, PR · On-site

  • Medical

  • Retirement

  • PTO

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Caguas, PR · On-site

$14.21 - $19.71/hr

  • Medical

  • Retirement

  • PTO

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

Pwc

FME Developer Consultant, Senior Associate

San Juan, PR

$77K - $202K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Senior Associate, you will build meaningful client connections and learn how to manage and ... and technical standards. Responsibilities - Analyzing client needs to implement and support ...

New

Amgen

Sr Associate Quality Control - Microbiology

Juncos, PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Support continuous improvement initiatives by identifying inefficiencies and contributing to SOP ... Technical writing capabilities What you can expect of us As we work to develop treatments that take ...

MiniMed

Engineering Technician I

Juncos, PR · On-site

Provides technical support to engineers to achieve improvements in cycle-time, yield, unit cost ... Associate degree in technical education. * Knowledgeable in mechanical, electrical/electronic ...

MiniMed

Engineering Technician I

Juncos, PR · On-site

Provides technical support to engineers to achieve improvements in cycle-time, yield, unit cost ... Associate degree in technical education. * Knowledgeable in mechanical, electrical/electronic ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Bayamon, PR

Technical Support Associate information

See Bayamon, PR salary details

$9

$22

$51

How much do technical support associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for technical support associate in Bayamon, PR is $22.24, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $23.80 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Bayamon, PR look for?

The top searched job categories for Technical Support Associate jobs in Bayamon, PR are:

What cities near Bayamon, PR are hiring for Technical Support Associate jobs?

Cities near Bayamon, PR with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Bayamon, PR as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, 2% Temporary, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $46,265 per year, or $22.2 per hour.

JT600 - SR ENGINEER

Quality Consulting Group

Juncos, PR • On-site

$102K - $140K/yr

Contractor

Posted 9 days ago

Job description

QUALITY CONSULTING GROUP, a leader in the pharmaceutical, biotech, medical devices, and manufacturing industry, is looking for a talented, highly motivated and enthusiastic to join our team. In this role, you'll work with a highly enthusiastic team, contributing in a world-class manufacturing industry in Puerto Rico & USA.
Responsibilities:
  • Independently provides and/or directs the characterization of process optimization strategies and/or troubleshooting of operational issues in the operations, manufacturing, pilot plant or capital projects environment
  • Work with research, manufacturing, process development, utilities, facilities, quality assurance and validation departments in developing requirements and recommendations for large and/or highly complex system/facility modifications.
  • Work with project managers to complete design and engineering projects within schedule, budget and quality constraints.
  • Coordinate the work of consultants, architects and engineering firms on development of standard design documents.
  • Develop departmental budgets or project budgets encompassing multiple disciplines for area within project or entirety of smaller project
  • Develop engineering policies and procedures that affect multiple organizational units.
  • Supervise, coordinate and review work of a small staff of engineers, associates and/or technicians on an ongoing basis as well as on a project basis.
  • Employ advanced engineering techniques and/or modifications of advanced techniques within area of engineering expertise.
  • Apply knowledge of engineering principles and practices outside of area of discipline expertise to broad variety of assignments in related fields.
  • Serves as a peer-recognized engineering technology specialist in at least one area, with overall responsibility for determining methodologies in that area.

Qualifications:
  • Bachelor's degree in Engineering Required.
  • Proven experience performing technical assessments of equipment in a regulated pharmaceutical, biotechnology, or manufacturing environment.
  • Experience preparing, reviewing, and approving technical reports, engineering assessments, equipment evaluations, and technical justifications.
  • Demonstrated ability to evaluate equipment failures, performance issues, maintenance history, operating conditions, and potential impacts to product quality, processes, equipment qualification status, and intended use.
  • Experience providing technical support for deviations, investigations, CAPAs, change controls, risk assessments, and post-FDA commitment activities.
  • Knowledge of equipment design, functionality, reliability, lifecycle documentation, maintenance strategies, and continued fitness for intended use.
  • Ability to review and interpret engineering drawings, technical specifications, vendor documentation, equipment manuals, work orders, calibration records, and historical performance data.
  • Strong technical writing skills, with the ability to develop clear, factual, scientifically sound, and evidence-based conclusions and recommendations.
  • Experience collaborating cross-functionally with Manufacturing, Maintenance, Automation, Validation, Quality, Process Development, and external vendors to gather and evaluate technical information.
  • Working knowledge of cGMP requirements and the ability to ensure technical assessments are complete, traceable, inspection-ready, and supported by objective evidence.
  • Strong analytical, problem-solving, organizational, and communication skills.
  • Ability to independently manage multiple technical assessments, priorities, and deliverables while meeting established timelines.
  • Experience with purification systems, fermentation equipment, process equipment, utilities, or pharmaceutical manufacturing systems is preferred.
  • Strong field presence and willingness to inspect equipment, interact with manufacturing personnel, and verify actual operating conditions within manufacturing areas.
  • Ability to work effectively in a highly regulated environment and maintain a high level of attention to detail and documentation quality.
  • Administrative Shift

Quality Consulting Group, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

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