ZipRecruiter

Log In

1

Inbound Customer Support Specialist Jobs in Puerto Rico

Abb Holdings Inc

Customer Support Specialist

Arecibo, PR · On-site

$15.50 - $21/hr

Independently solves the most complex customer support issues. * Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, Feeder Factories, and other ...

ABB

Customer Support Specialist

Arecibo, PR · On-site

$15.50 - $21/hr

Independently solves the most complex customer support issues. * Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, Feeder Factories, and other ...

ABB

PR

$15.50 - $21/hr

Independently solves the most complex customer support issues. * Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, Feeder Factories, and other ...

Tetra Tech

Customer Service Specialist

Ponce, PR

$15 - $17/hr

As a Customer Service Specialist, you will provide professional call center support for ... inbound and outbound communications, applicant support, documentation, outreach, and accurate ...

Tetra Tech, Inc.

Customer Service Specialist

Ponce, PR · On-site

$15 - $17/hr

As a Customer Service Specialist, you will provide professional call center support for ... inbound and outbound communications, applicant support, documentation, outreach, and accurate ...

TransPerfect

Helpdesk Support Specialist

San Juan, PR · On-site

... Support Specialist. This is an experienced professional position for someone with 5+ years of ... Exceptional customer service orientation * Must be detail-oriented Physical demands and work ...

Column Technical Services

PR

$14.25 - $19.50/hr

Column Technical Services is seeking a bilingual IT Support Specialist to provide hands-on, onsite ... Strong verbal communication and customer service abilities. * Ability to maintain regular ...

Bunzl Distribution Inc.

PR

$10.75 - $14.75/hr

As a Customer Service Representative (CSR ), you'll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You'll work closely ...

Walgreens

Photo Specialist

Isabela, PR · On-site

$15 - $17.50/hr

... support for customer service transactions, including FedEx, Western Union, and online order ... Specialist is not scheduled. • Follows company policies, asset protection standards, and ...

Walgreens

Photo Specialist

Gurabo, PR · On-site

$15 - $17.50/hr

... support for customer service transactions, including FedEx, Western Union, and online order ... Specialist is not scheduled. • Follows company policies, asset protection standards, and ...

Walgreens

Photo Specialist

Cayey, PR · On-site

$15 - $17.50/hr

... support for customer service transactions, including FedEx, Western Union, and online order ... Specialist is not scheduled. • Follows company policies, asset protection standards, and ...

Walgreens

Photo Specialist

San Juan, PR · On-site

$15 - $17.50/hr

... support for customer service transactions, including FedEx, Western Union, and online order ... Specialist is not scheduled. • Follows company policies, asset protection standards, and ...

Walgreens

Photo Specialist

San German, PR · On-site

$15 - $17.50/hr

... support for customer service transactions, including FedEx, Western Union, and online order ... Specialist is not scheduled. • Follows company policies, asset protection standards, and ...

One Federal Solution

Credentialing Specialist

Ponce, PR · On-site

The Credentialing Specialist will perform credential enrollment, issuance, activation, inventory management, and customer support activities while ensuring compliance with established credentialing ...

next page

Showing results 1-20

All JobsInbound Customer Support Specialist JobsInbound Customer Support Specialist Jobs in Puerto Rico

Inbound Customer Support Specialist information

What is an inbound customer support specialist?

Inbound Customer Support Specialists are professionals who handle incoming customer inquiries, typically via phone, email, or chat. Their main role is to assist customers by answering questions, resolving issues, and providing product or service information. They serve as the frontline of customer service for a company, ensuring that customers have a positive experience and that their concerns are addressed efficiently. These specialists are trained to manage a variety of customer needs, from technical support to billing questions.

What are the key skills and qualifications needed to thrive as an inbound customer support specialist?

To thrive as an Inbound Customer Support Specialist, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is typically required. Patience, active listening, and adaptability are standout soft skills for managing diverse customer inquiries and resolving issues effectively. These skills are crucial for ensuring customer satisfaction, efficient issue resolution, and maintaining a positive brand reputation.

How does an inbound customer support specialist typically collaborate with other departments to resolve customer issues?

Inbound Customer Support Specialists often work closely with teams such as technical support, billing, and product management to address complex customer concerns. When an inquiry goes beyond routine troubleshooting, specialists escalate the issue to the appropriate department while maintaining communication with the customer to keep them informed. This collaborative approach helps ensure that customer problems are resolved efficiently and accurately, and it also gives support specialists valuable exposure to different aspects of the company, which can open up future career advancement opportunities.

What is the difference between Inbound Customer Support Specialist vs Customer Service Representative?

AspectInbound Customer Support SpecialistCustomer Service Representative
Primary RoleHandles incoming customer inquiries, troubleshooting, and support via phone, email, or chatProvides general customer assistance, processes orders, and addresses inquiries
Skills & CertificationsCommunication skills, problem-solving, product knowledge; certifications vary by industryCustomer service skills, communication; often no formal certifications required
Work EnvironmentCall centers, remote support, online chat platformsRetail stores, call centers, remote work
Industry UsageTech, retail, telecom, e-commerceRetail, hospitality, telecom, services

Both roles focus on assisting customers, but the Inbound Customer Support Specialist typically handles technical issues and troubleshooting, often requiring specific product knowledge. Customer Service Representatives provide broader support, including order processing and general inquiries. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What job categories do people searching Inbound Customer Support Specialist jobs in Puerto Rico look for?

The top searched job categories for Inbound Customer Support Specialist jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Inbound Customer Support Specialist jobs?

Cities in Puerto Rico with the most Inbound Customer Support Specialist job openings:

Inbound Customer Support Specialist jobs near you

Customer Support Specialist

Abb Holdings Inc

Arecibo, PR • On-site

$15.50 - $21/hr

Full-time

Posted 17 days ago

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Planning & Fulfillment Manager
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
General Information
I this role you are responsible to provide technical, order, and payment-related assistance/support to the internal and external customers. Also, you will coordinate with relevant stakeholders to obtain complete case ownership and to improve customer satisfaction.
Your Responsibility
  • Independently solves the most complex customer support issues.
  • Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, Feeder Factories, and other internal and/or external teams.
  • Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
  • Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts.
  • Ensures a positive customer experience throughout the entire process.
  • Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting additional relevant information.
  • Tracks regular sales performance against the target and shares insights with the management.
  • Monitor and develop the strategy to ensure 100 % ROTD
  • Proactively identify fulfillment issues and communicate them to customers. Work with PMM or Engineering to provide alternate materials if possible.
Your background
  • Preferred bachelor's degree in engineering, Business Administration, or related field with 6+ years relevant work experience in the following: Incoterms knowledge, customer experience success, project execution, and supply chain. Will considered associate's degree in Eng, BA, or related field with 8+ years relevant work experience
  • Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
  • Previous Supply Chain Experience
  • Advanced ability to use Microsoft Office products.
  • Advanced ability to use SAP.
  • Moderate ability to Project Manage using MS Project or Excel.
  • Advanced ability to write test plans and reports detailing test results.
  • Advanced ability to stay organized and meet deadlines on administrative duties.
  • Collaborates well with others.
  • Works with a sense of urgency and ownership; until the job is complete!

Why ABB?
What's in it for you
We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com . Resumes and applications will not be accepted in this manner.
EVP Hashtags
#ABBCareers
#RunwithABB
#Runwhatrunstheworld
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Apply