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Remote Live Chat Support Jobs in Puerto Rico (NOW HIRING)

LearnLux

Financial Planner, Puerto Rico

San Juan, PR · Remote

$74.50K - $100K/yr

This role is 100% remote within Puerto Rico and reports to our Global Director of Financial ... Meet and engage with clients remotely over video, chat and email to give guidance on topics like ...

ABB

Business Process Manager

Aguadilla, PR · Remote

... team support, and go-live assistance to ensure successful adoption of financial systems and ... This is a remote position, with preference for candidates to be located in a major metro city in ...

Deloitte

Epic Tapestry Consultant

San Juan, PR · On-site +1

Experience in application build and go-live, along with extensive experience in Service ... Role is remote Preferred * Work Experience/Direct knowledge of Utilization Management or Tapestry ...

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Remote Live Chat Support information

What are the key skills and qualifications needed to thrive as a Remote Live Chat Support representative, and why are they important?

To thrive as a Remote Live Chat Support representative, you need excellent written communication skills, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems like Zendesk or Salesforce, and ticketing tools is typically required. Strong multitasking, patience, and empathy help you effectively assist customers while managing multiple conversations. These skills are critical for delivering timely, accurate, and positive customer experiences in a fast-paced remote environment.

What are some common challenges faced by Remote Live Chat Support agents, and how can they be managed effectively?

Remote Live Chat Support agents often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and personalized responses. Time management and multitasking skills are crucial, as is familiarity with support software. Agents may also encounter difficult customers or technical issues that require problem-solving under pressure. Proactively using resources like internal knowledge bases and collaborating with teammates through chat channels can help manage these challenges. Regular training and communication with supervisors also play a key role in staying updated and supported.

What are Remote Live Chat Support jobs?

Remote Live Chat Support jobs involve assisting customers through online chat platforms rather than over the phone or in person. Employees in these roles respond to customer inquiries, provide technical support, answer questions about products or services, and resolve issues in real-time. These positions are typically done from home or any location with a stable internet connection, offering flexibility and convenience. Strong communication skills, typing proficiency, and the ability to multitask are important for success in this role.
What are popular job titles related to Remote Live Chat Support jobs in Puerto Rico? For Remote Live Chat Support jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Remote Live Chat Support jobs in Puerto Rico look for? The top searched job categories for Remote Live Chat Support jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Remote Live Chat Support jobs? Cities in Puerto Rico with the most Remote Live Chat Support job openings:
Remote Live Chat Support jobs near you
Infographic showing various Remote Live Chat Support job openings in Puerto Rico as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
Remote Bilingual Intake Specialist

Remote Bilingual Intake Specialist

Alert Communications

San Juan, PR • Remote

$16/hr

Other

Posted 16 days ago

Job description

Now Hiring Work at Home Bilingual Intake Specialists in Puerto Rico!

Alert Communications is a 24/7/365 live answering service exclusively serving the legal industry. We handle leads, intake and client support for law firms and legal professionals across all practice areas.

Position Summary:

As a Bilingual Intake Specialist, you will be the vital first point of contact for potential clients calling into our partner law firms. We are offering Full Time and Part Time positions starting at $16.00 an hour.

Your role involves accurately classifying and qualifying leads, delivering top-tier customer service in both Spanish and English, and ensuring a seamless intake experience all while representing both Alert Communications and our legal partners with professionalism and empathy.

Key Responsibilities:

  • Bilingual Communication: Fluently and professionally manage inbound calls in both Spanish and English adapting your tone and approach to each caller's needs.
  • Deliver exceptional service
  • Accurately gather and input caller details using scripted prompts and proprietary systems.
  • Follow all account specific protocols and escalation procedures.
  • Achieve performance and productivity goals while using time and system resources efficiently and honestly.

Requirements:

  • Location: Must reside in Puerto Rico
  • Language Fluency: Fluent written and verbal communication in English and Spanish is mandatory.
  • Availability: Must be able to work a weekend day (Saturday or Sunday) and be available for Holidays.
  • Experience: Prior Experience in customer service, call centers, sales or hospitality (legal industry preferred).
  • Technical Skills: Proficiency using computers and multiple screens/systems.
  • Typing Speed: Minimum of 35 WPM.
  • Passion for helping others.

Tech/Internet Requirements:

  • This is a remote position that requires dedicated home setup.
  • Internet Connection: High speed Fiber or Cable internet only (no satellite, DSL or WiFi).
  • Hardwired Connection: Must use a direct Ethernet cable connection to your modem/outer.
  • You must have a PC/Laptop (Windows 11 or higher) and a wired USB headset. (No Apple/Macbooks/Tablets)

About Us:

With over 40 years of experience, Alert Communications powers client communication in the legal, healthcare, and home service sectors. We support more than 3,000 clients across North America as a trusted, people powered voice for their business.

Alert is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

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