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Technical Support Associate Jobs in Puerto Rico (NOW HIRING)

Payroc

PR

$13 - $14/hr

Associate degree or equivalent experience in Computerized Information Systems, Computer Science, or a Technical Support environment. * Some relevant experience in computer technical support (onsite ...

ASM Global

Technical Services Coordinator

San Juan, PR · On-site

Associate Degree in Information Technology, Computer Science, Computer Engineering, or related field preferred. * One (1) to three (3) years of experience in an IT support, help desk, or technical ...

ASM Global

Technical Services Coordinator

San Juan, PR · On-site

Associate Degree in Information Technology, Computer Science, Computer Engineering, or related field preferred. * One (1) to three (3) years of experience in an IT support, help desk, or technical ...

Mentor Technical Group

WWTP Operator

Vega Baja, PR · On-site

Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Associate degree in a relevant science, biology, chemistry, environmental discipline or related ...

MENTOR TECHNICAL GROUP CORP

PR · On-site

Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Associate degree in Instrumentation Engineering Qualifications Requirements/Knowledge/Education ...

MENTOR TECHNICAL GROUP CORP

PR · On-site

$12/hr

Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... The HR Associate is responsible for supporting and coordinating a variety of human resources ...

Mentor Technical Group

Utilities Operator

Fajardo, PR · On-site

... support normal operations at the department. Qualifications Requirements/Knowledge/Education/Skills: * Technical College Degree in Electricity, Associate Degree preferred * Technical Degree in ...

Mentor Technical Group

Maintenace Planner

Guayama, PR · On-site

Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Associate degree or equivalent from 2 year college technical school preferred * In lieu of degree ...

MENTOR TECHNICAL GROUP CORP

PR · On-site

Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Associate degree in Instrumentation Engineering Qualifications Requirements/Knowledge/Education ...

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Technical Support Associate information

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

Is AI replacing tech support?

AI is increasingly used in technical support to handle routine inquiries and troubleshoot common issues, allowing support associates to focus on more complex problems. However, AI tools complement rather than replace human support, and many roles still require technical knowledge, communication skills, and problem-solving abilities. Support associates often work alongside AI systems to improve efficiency and customer satisfaction.

What does a technical support associate do?

A technical support associate provides assistance to customers or users experiencing technical issues with products or services. They troubleshoot hardware and software problems, offer solutions, and may use tools like remote access software or ticketing systems to resolve issues efficiently.

What is the highest salary in tech support?

The highest salaries for technical support associates can reach over $70,000 annually, especially for those with advanced certifications, specialized skills, or in senior roles within large companies. Top earners often have extensive experience, technical expertise, and may work in high-demand industries or regions with a high cost of living.

What job makes $10,000 a month without a degree?

A Technical Support Associate typically does not earn $10,000 a month without specialized experience or certifications. High-paying roles in tech often require skills in networking, troubleshooting, or certifications like CompTIA or Cisco. Achieving such income usually involves advanced technical skills, experience, or working in high-demand environments, rather than entry-level support positions.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are popular job titles related to Technical Support Associate jobs in Puerto Rico? For Technical Support Associate jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Puerto Rico look for? The top searched job categories for Technical Support Associate jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Technical Support Associate jobs? Cities in Puerto Rico with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Specialist I, Technical Support

Specialist I, Technical Support

Payroc

PR

$13 - $14/hr

Full-time

Medical

Posted 3 days ago

Job description

Title
Specialist I, Technical Support
Customer Success
Reports To
Customer Support Manager

Position Overview:

We are looking for a dedicated Specialist I, Technical Support to join our Customer Success Department and serve as the primary contact for new and existing merchants who require technical and financial support. This role is crucial in delivering a "white-glove" experience to our clients by providing frontline customer support, entry-level troubleshooting, and ensuring merchant processing is secure and reliable. The ideal candidate will be highly organized, proactive, and committed to providing excellent customer service.

What we're obsessive about:

  • Customer Satisfaction: Providing timely and effective solutions to merchants while maintaining a high level of service quality.
  • Technical Troubleshooting: Accurately diagnosing and resolving merchant processing issues to ensure seamless transactions.
  • Proactive Problem-Solving: Identifying common customer concerns and offering strategic solutions.
  • Collaboration & Communication: Fostering strong relationships with merchants and internal teams to improve service efficiency.

Duties and Responsibilities:

  • Customer Support & Issue Resolution:
    • Answer inbound calls from the IVR system and assist merchants with their inquiries.
    • Provide support to new and existing customers experiencing processing issues.
    • Troubleshoot (entry-level) technical issues remotely and onsite as needed.
    • Ensure a smooth and efficient resolution process while maintaining a customer-focused approach.
  • Technical & Financial Assistance:
    • Assist merchants with account setup, financial inquiries, and bank account reconciliations.
    • Guide customers in understanding and using the platform effectively.
    • Maintain accurate records of merchant interactions and follow up on outstanding issues.
  • Operational Efficiency & Organization:
    • Organize and prioritize multiple work assignments while maintaining accuracy.
    • Adapt to evolving business needs and workflows efficiently.
    • Ensure compliance with security protocols to safeguard merchant transactions.
    • Perform other related duties as assigned.

Qualifications:

  • Associate degree or equivalent experience in Computerized Information Systems, Computer Science, or a Technical Support environment.
  • Some relevant experience in computer technical support (onsite technician experience is a plus).
  • Background in customer service and/or a call center environment.
  • Bilingual proficiency in English and Spanish (both written and verbal communication skills required).
  • Strong organizational and time management skills.
  • Effective problem-solving and analytical thinking abilities.
  • Self-motivated, detail-oriented, and team player with strong interpersonal skills.
  • Adaptability, flexibility, and resourcefulness to handle shifting demands.
  • Outgoing personality with the ability to work with diverse individuals and businesses.
  • Willingness to learn new skills and stay updated in a fast-paced industry.

Working Conditions:

  • On site: 8-hour shift.
  • Extensive desk-based work, including prolonged periods of computer use and administrative tasks.
  • Frequent interaction with merchants, venders, sales representatives and internal teams.

Travel

  • NA

Job Classification

  • Non- Exempt

Equality:

At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.

Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at HR@payroc.com.

Compensation and Benefits

Our compensation reflects the cost of labor across various geographic markets, including Puerto Rico. Actual compensation may vary based on factors such as location, skills, experience, and role-specific responsibilities. Additional forms of compensation – including incentives or bonuses – may also be included in the total compensation package.

We provide a full range of benefits to support your health and wellbeing, including medical coverage, financial resources, and additional support tools to help you succeed.

Note to Agencies:

Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.