Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Associate's degree OR High school/GED + 1 year of maintenance work or military experience Physical ...
Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Associate's degree OR High school/GED + 1 year of maintenance work or military experience Physical ...
Supply Chain Manager
Juncos, PR · On-site
Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Associate's degree and 10 years of directly related experience OR High school diploma / GED and 12 ...
Supply Chain Manager
Juncos, PR · On-site
Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Associate's degree and 10 years of directly related experience OR High school diploma / GED and 12 ...
PR · On-site
$29K - $37K/yr
Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Associate degree or Technical College Degree is preferred. * Physical Requirements and Working ...
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PR · On-site
$29K - $37K/yr
Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Associate degree or Technical College Degree is preferred. * Physical Requirements and Working ...
GMP Cleaning and Sanitization Technician- Juncos (Turno 12 horas)
Juncos, PR · On-site
$16 - $19.50/hr
Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Associate's degree and 4 years of hands-on leadership experience within manufacturing facilities ...
GMP Cleaning and Sanitization Technician- Juncos (Turno 12 horas)
Juncos, PR · On-site
$16 - $19.50/hr
Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Associate's degree and 4 years of hands-on leadership experience within manufacturing facilities ...
Industrial Mechanic (Industria Regulada) - Vega Baja
Vega Baja, PR · On-site
$20.75 - $27/hr
Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Associate Degree, Industrial Mechanic / Technical College Mechanical Degree * High school diploma ...
Industrial Mechanic (Industria Regulada) - Vega Baja
Vega Baja, PR · On-site
$20.75 - $27/hr
Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Associate Degree, Industrial Mechanic / Technical College Mechanical Degree * High school diploma ...
Industrial Mechanic
Caguas, PR · On-site
$24 - $31.25/hr
Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Associate Degree, Industrial Mechanic / Technical College Mechanical Degree * High school diploma ...
Industrial Mechanic
Caguas, PR · On-site
$24 - $31.25/hr
Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Associate Degree, Industrial Mechanic / Technical College Mechanical Degree * High school diploma ...
Docucare Associate - Guaynabo, PR
Guaynabo, PR · On-site
$15.75 - $21/hr
... maintenance and technical support * Promotes knowledge sharing and acts as a mentor/coach ... It is important that our Docucare Associate does these 4 things well: * Excelling in customer ...
Docucare Associate - Guaynabo, PR
Guaynabo, PR · On-site
$15.75 - $21/hr
... maintenance and technical support * Promotes knowledge sharing and acts as a mentor/coach ... It is important that our Docucare Associate does these 4 things well: * Excelling in customer ...
PR · On-site
$20.25 - $28/hr
The Maintenance Specialist will provide technical engineering support on all system/equipment ... Associate's degree and 10 years of Engineering experience or * High school diploma / GED and 12 ...
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PR · On-site
$20.25 - $28/hr
The Maintenance Specialist will provide technical engineering support on all system/equipment ... Associate's degree and 10 years of Engineering experience or * High school diploma / GED and 12 ...
GMP Cleaning and Sanitization Group Leader
Juncos, PR · On-site
$16 - $20.75/hr
Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Bachelor's degree OR Associate's degree & 4 years of directly related experience in cleaning and ...
GMP Cleaning and Sanitization Group Leader
Juncos, PR · On-site
$16 - $20.75/hr
Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Bachelor's degree OR Associate's degree & 4 years of directly related experience in cleaning and ...
Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Bachelor's degree or associate degree & 4 years of directly related experience * A minimum of two ...
Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Bachelor's degree or associate degree & 4 years of directly related experience * A minimum of two ...
Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Bachelor's degree in Sciences or associate degree in Sciences & 4 years of directly related ...
Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Bachelor's degree in Sciences or associate degree in Sciences & 4 years of directly related ...
PR · On-site
Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Associate's degree at minimum. * Bachelor's degree and relevant work experience in a Managerial ...
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PR · On-site
Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions ... Associate's degree at minimum. * Bachelor's degree and relevant work experience in a Managerial ...
PR · On-site
$13 - $17.75/hr
Provide technical support to the Tooling Department, including design, fabrication, inspection ... Associate degree in Aircraft Maintenance, Engineering Technology, Mechanical/Electrical Technology ...
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PR · On-site
$13 - $17.75/hr
Provide technical support to the Tooling Department, including design, fabrication, inspection ... Associate degree in Aircraft Maintenance, Engineering Technology, Mechanical/Electrical Technology ...
... maintenance and technical support * Promotes knowledge sharing and acts as a mentor/coach ... It is important that our Docucare Associate does these 4 things well: * Excelling in customer ...
... maintenance and technical support * Promotes knowledge sharing and acts as a mentor/coach ... It is important that our Docucare Associate does these 4 things well: * Excelling in customer ...
... maintenance and technical support * Promotes knowledge sharing and acts as a mentor/coach ... It is important that our Docucare Associate does these 4 things well: * Excelling in customer ...
... maintenance and technical support * Promotes knowledge sharing and acts as a mentor/coach ... It is important that our Docucare Associate does these 4 things well: * Excelling in customer ...
... maintenance and technical support * Promotes knowledge sharing and acts as a mentor/coach ... It is important that our Docucare Associate does these 4 things well: * Excelling in customer ...
... maintenance and technical support * Promotes knowledge sharing and acts as a mentor/coach ... It is important that our Docucare Associate does these 4 things well: * Excelling in customer ...
... Associate Manufacturing Engineer located in its manufacturing site at Anasco, Puerto Rico. Under ... Provides technical support to peers and production areas in evaluating process deficiencies ...
... Associate Manufacturing Engineer located in its manufacturing site at Anasco, Puerto Rico. Under ... Provides technical support to peers and production areas in evaluating process deficiencies ...
Assoc Clinical Specialist CST
San Juan, PR · On-site
$57K/yr
In this position you will provide technical, educational, operational and sales support to assist sales and customer service objectives. We are looking for candidates who will meet our customers ...
Assoc Clinical Specialist CST
San Juan, PR · On-site
$57K/yr
In this position you will provide technical, educational, operational and sales support to assist sales and customer service objectives. We are looking for candidates who will meet our customers ...
Assoc Clinical Specialist CST
San Juan, PR · On-site
$57K/yr
In this position you will provide technical, educational, operational and sales support to assist sales and customer service objectives. We are looking for candidates who will meet our customers ...
Assoc Clinical Specialist CST
San Juan, PR · On-site
$57K/yr
In this position you will provide technical, educational, operational and sales support to assist sales and customer service objectives. We are looking for candidates who will meet our customers ...
PR · On-site
Field supervision * Electrical technical support * Preparation of quotations or bids * Other ... Technical degree, Associate Degree, Bachelor's Degree, or coursework in: * Electrical Engineering
Quick apply
PR · On-site
Field supervision * Electrical technical support * Preparation of quotations or bids * Other ... Technical degree, Associate Degree, Bachelor's Degree, or coursework in: * Electrical Engineering
Technical Support Associate information
What does a technical support associate do?
A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.
What are the key skills and qualifications needed to thrive as a technical support associate?
To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.
What are some common challenges technical support associates face, and how can they effectively manage them?
Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What is the difference between Technical Support Associate vs Customer Support Specialist?
| Aspect | Technical Support Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; technical certifications often preferred | High school diploma or equivalent; customer service certifications optional |
| Work Environment | Call centers, IT departments, technical help desks | Call centers, retail, online support platforms |
| Industry Usage | IT, software, hardware companies | Retail, telecom, service industries |
| Common Search/Comparison | Technical Support Associate vs Customer Support Specialist |
The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.
What job categories do people searching Technical Support Associate jobs in Puerto Rico look for?
The top searched job categories for Technical Support Associate jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Technical Support Associate jobs?
Cities in Puerto Rico with the most Technical Support Associate job openings:
Full-time
Re-posted 25 days ago
Job description
Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines. With offices in Caguas, PR, Boston, MA & San Francisco, CA and we serve life sciences clients in six global markets: United States, Puerto Rico, Dominican Republic, Mexico, Germany, Canada, and South America.
Responsibilities:
1. Execute intermediate maintenance activities, or operates and monitors plant support equipment, referring complex issues or problems to more experienced personnel.
2 Assist the team with maintaining an up-to-date working spare parts inventory system for the equipment/systems the team is responsible for.
3. Perform various Housekeeping activities (i.e., keeping work areas clean, cleaning of equipment etc.).
4. Ensure that operational log paperwork, daily log files, and work order documentation is completed with accurate information.
5. Provide detailed training program in order to develop ones knowledge in the maintenance and operations field and other areas of the plant.
6. All work must be completed in accordance with CFRs, cGMPs, SOPs, job plans, and Amgen policies.
7. Maintain an up-to-date cGMP training book.
8. Develop, revise, and review related SOPs or job plans/work plans for work related areas.
9. Assist in the evaluation of the current maintenance procedures and recommend changes to optimize the maintenance program.
10. Perform intermediate troubleshooting of utility, process, and HVAC related equipment/ systems.
11. Plan and schedule own work activities with operations staff to minimize impact to production activities.
12. Provide basic support of start-up of new equipment to ensure it meets all mechanical design specifications.
13. Review utility, process system/equipment, Plumbing, ductwork plans, architectural, and HVAC ID
14. Support on-call response by maintaining a pager or cell phone while on-call.
15. Develop a basic proficiency in one or more advanced maintenance technology and understand how to apply technology to improve equipment reliability (alignment, balancing, thermography, oil analysis, ultrasound, electric motor circuit analysis, metrology or vibration monitoring).** Other functions that may be assigned
Qualifications Requirements/Knowledge/Education/Skills:
Associate's degree OR High school/GED + 1 year of maintenance work or military experience
Physical Requirements and Working Environment:
Mentor Technical Group es un empleador que ofrece igualdad de oportunidades y todos los solicitantes calificados recibirán consideración para el empleo sin importar raza, color, religión, sexo, orientación sexual, identidad de género, información genética, origen nacional, estado de veterano protegido, estado de discapacidad o cualquier otro grupo protegido por ley.
Mentor Technical Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Responsibilities:
1. Execute intermediate maintenance activities, or operates and monitors plant support equipment, referring complex issues or problems to more experienced personnel.
2 Assist the team with maintaining an up-to-date working spare parts inventory system for the equipment/systems the team is responsible for.
3. Perform various Housekeeping activities (i.e., keeping work areas clean, cleaning of equipment etc.).
4. Ensure that operational log paperwork, daily log files, and work order documentation is completed with accurate information.
5. Provide detailed training program in order to develop ones knowledge in the maintenance and operations field and other areas of the plant.
6. All work must be completed in accordance with CFRs, cGMPs, SOPs, job plans, and Amgen policies.
7. Maintain an up-to-date cGMP training book.
8. Develop, revise, and review related SOPs or job plans/work plans for work related areas.
9. Assist in the evaluation of the current maintenance procedures and recommend changes to optimize the maintenance program.
10. Perform intermediate troubleshooting of utility, process, and HVAC related equipment/ systems.
11. Plan and schedule own work activities with operations staff to minimize impact to production activities.
12. Provide basic support of start-up of new equipment to ensure it meets all mechanical design specifications.
13. Review utility, process system/equipment, Plumbing, ductwork plans, architectural, and HVAC ID
14. Support on-call response by maintaining a pager or cell phone while on-call.
15. Develop a basic proficiency in one or more advanced maintenance technology and understand how to apply technology to improve equipment reliability (alignment, balancing, thermography, oil analysis, ultrasound, electric motor circuit analysis, metrology or vibration monitoring).** Other functions that may be assigned
Qualifications Requirements/Knowledge/Education/Skills:
Associate's degree OR High school/GED + 1 year of maintenance work or military experience
Physical Requirements and Working Environment:
- While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel, or operate equipment, tools, or controls. The employee frequently is required to stand, walk, talk, or hear; sit; climb or balance, stoop, kneel, crouch or crawl; and smell. The employee may lift and/or move up to 25-35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
- He / she may frequently work inside weather conditions, near moving mechanical parts, exposed to wet and or humid conditions, and an odorous atmosphere, may be exposed to fumes and the risk of electrical shock, and occasionally work on ladders in high places, in small spaces, such as lift/metering stations, manholes, tanks and wet wells. The noise level in the work environment is usually moderately loud.
Mentor Technical Group es un empleador que ofrece igualdad de oportunidades y todos los solicitantes calificados recibirán consideración para el empleo sin importar raza, color, religión, sexo, orientación sexual, identidad de género, información genética, origen nacional, estado de veterano protegido, estado de discapacidad o cualquier otro grupo protegido por ley.
Mentor Technical Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
About Mentor Technical Group
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