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Technical Support Associate Jobs in Ontario (NOW HIRING)

VANCE THOMPSON VISION CLINIC PROF L

Providing hands-on, phone, and remote technical support to employees by diagnosing and resolving ... An associates' degree in information technology or equivalent field. Bachelor's degree preferred.

Teledyne

Design Specialist - Test (III)

Waterloo, ON · On-site

Assign tasks to technical support associates and monitor progress to ensure timely execution * Identify opportunities for process improvement, technology advancement, and new product enablement

ADP

HRIS Technical Specialist

Toronto, ON · Remote

ADP is hiring an HRIS Technical Specialist Are you looking to grow your careerin an agile, dynamic ... We take care of one another and offer support for your well being-because healthy associates are ...

Dar Group

Senior Associate, Electrical (P.Eng)

Toronto, ON · On-site

CA$125K - CA$155K/yr

By providing technical support and management resources, the Senior Associate ensures that design decision-making and team management accountability take place. The Toronto Electrical team is looking ...

EECOL Electric

Warehouse Associate

Dryden, ON

As a Warehouse Associate, your training will focus on the gradual learning of basic warehouse tasks ... Since 1919, EECOL Electric has provided material and technical support for the construction ...

GEI Consultants

Senior Desktop Engineer

Guelph, ON · Hybrid

CA$40 - CA$50/hr

The Senior Desktop Engineer will provide Tier 1, front-line technical support, to local and remote ... Education: Associate degree in Information Technology, Computer Science, or related field ...

Notified

Associate Client Support Specialist

Toronto, ON

CA$23 - CA$25/hr

Summary The Associate Client Support Specialist on the global client support team manages the ... No supervisory responsibilities; accountable for developing technical contribution * Uses existing ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Ontario

Technical Support Associate information

See Ontario salary details

$8

$19

$29

How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Ontario is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $23.32 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Ontario?

The most popular types of Technical Support jobs in Ontario are:

What are popular job titles related to Technical Support Associate jobs in Ontario?

For Technical Support Associate jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Ontario look for?

The top searched job categories for Technical Support Associate jobs in Ontario are:

What cities in Ontario are hiring for Technical Support Associate jobs?

Cities in Ontario with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $40,245 per year, or $19.3 per hour.

IT Support Technician

VANCE THOMPSON VISION CLINIC PROF L

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Why VTV:

At Vance Thompson Vision, we take pride in being global leaders in vision correction, driven by our commitment to groundbreaking research, innovative technology, and exceptional patient care. With a reputation for setting the standard of excellence in our field, we continue to transform lives through better vision. We believe that exceptional care begins with an exceptional team. Be part of something greater—join us and discover what it means to create a world-class culture while making a meaningful impact.

Our core values that provide our foundation:

  • Caring - We are passionate, empathetic, and sensitive to the needs of our teammates, patients, and everyone we touch.
  • Fun - We choose a positive attitude every day. We use humor as a way to create a less formal, less stressful and more productive work environment.
  • Committed - We are accountable and 100% committed to the Success of VTV. We are boundaryless; we are willing to take initiative to delight our customers, motivate fellow teammates and improve financial results.
  • Egalitarian - We play on a team where everyone is equal, where no task is too small for any member to step up and own inside and outside their functional area.
  • Excellence - We are committed to doing the extra work to be outstanding in customer service, patient care and team happiness.

Job Opportunity:

We are growing and we are looking for an IT Support Technician in either Bozeman or Billings Montana to join our team!

You Are:

  • Ready to live out our core values in patient and team member interactions
  • Detail-oriented
  • An exceptional communicator
  • Highly motivated and a self-starter
  • Analytical and an effective problem solver

You Will Make an Impact By:

  • Administering and maintaining a diverse fleet of ophthalmic diagnostic and surgical devices, ensuring peak operational performance and regulatory compliance.
  • Providing hands-on, phone, and remote technical support to employees by diagnosing and resolving hardware and software issues.
  • Designing, building, and maintaining fully functional Zoom Room systems and administering the organization's Zoom-based phone system.
  • Providing administration and support for a variety of critical Line of Business (LOB) applications.
  • Managing and completing diverse IT projects within the organization.
  • Creating and maintaining user-friendly technical documentation and providing team member training on software applications to maximize user proficiency.
  • Leveraging our RMM (Remote Monitoring and Management) for proactive monitoring, patch management, remote access, and automated maintenance across all endpoints to maximize system uptime.
  • Maintaining accurate IT asset inventory using our asset management tools to track hardware and software licenses across all Vance Thompson Vision locations.
  • Developing and implementing scripts (e.g., PowerShell, Python) to automate repetitive IT tasks, streamline operations, and enhance user experience.
  • Evaluating, recommending, and integrating emerging AI-powered tools, to optimize organization-wide business processes, improve service delivery efficiency, and enhance efficiency across all departments.
  • Offering input and recommendations on the implementation of new technologies.

You Have:

  • An associates’ degree in information technology or equivalent field. Bachelor's degree preferred.
  • Previous experience in IT support
  • The ability to travel between Bozeman and Billings Montana

Investments in YOU:

Vance Thompson Vision offers a full benefits package and competitive compensation, including:

  • Medical, dental and vision insurance
  • Employer paid benefits: paid time off, retirement savings contributions, life insurance and disability insurance
  • A variety of voluntary benefits for you and your family
  • $150 shoe allowance for full-time staff
  • Education Allowance
  • Wellness Program paired with a Lifestyle Spending Account

Vance Thompson Vision is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive culture for all employees.

Apply