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Technical Support Associate Jobs in Massachusetts

LaBine and Associates

Senior Desktop Support

Adams, MA · On-site

Technical Support Analyst (Help Desk & Systems Support) Join a Growing Team Supporting Critical Business Technology Our client is seeking a motivated and customer-focused Technical Support Analyst to ...

LaBine and Associates

Senior Desktop Support

Adams, MA · On-site

Technical Support Analyst (Help Desk & Systems Support) Join a Growing Team Supporting Critical Business Technology Our client is seeking a motivated and customer-focused Technical Support Analyst to ...

LaBine and Associates

Senior Desktop Support

Adams, MA · On-site

Technical Support Analyst (Help Desk & Systems Support) Join a Growing Team Supporting Critical Business Technology Our client is seeking a motivated and customer-focused Technical Support Analyst to ...

LaBine and Associates

Senior Desktop Support

Adams, MA · On-site

Technical Support Analyst (Help Desk & Systems Support) Join a Growing Team Supporting Critical Business Technology Our client is seeking a motivated and customer-focused Technical Support Analyst to ...

RadNet

Assoc Tech Support Engineer

Somerville, MA · On-site

Responsibilities Job Summary The Technical Support Engineer for Clinical AI product line is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to ...

Granite Group

HVAC, Trainer & Technical Support

Worcester, MA · On-site

$32.50 - $43/hr

Responds in a timely manner to customers and TGG associates seeking technical support. * When necessary, visit job sites with customers and vendors. * Maintains records of HVAC training activities ...

Granite Group

HVAC, Trainer & Technical Support

Leominster, MA · On-site

$33.50 - $44.75/hr

Responds in a timely manner to customers and TGG associates seeking technical support. * When necessary, visit job sites with customers and vendors. * Maintains records of HVAC training activities ...

Granite Group

HVAC, Trainer & Technical Support

Milford, MA · On-site

$35.75 - $47.50/hr

Responds in a timely manner to customers and TGG associates seeking technical support. * When necessary, visit job sites with customers and vendors. * Maintains records of HVAC training activities ...

RadNet

Assoc Tech Support Engineer

Somerville, MA · On-site

$42K/yr

Responsibilities Job Summary The Technical Support Engineer for Clinical AI product line is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to ...

Granite Group

HVAC, Trainer & Technical Support

Natick, MA · On-site

$33.50 - $44.75/hr

Responds in a timely manner to customers and TGG associates seeking technical support. * When necessary, visit job sites with customers and vendors. * Maintains records of HVAC training activities ...

Granite Group

HVAC, Trainer & Technical Support

Waltham, MA · On-site

$35.50 - $47.25/hr

Responds in a timely manner to customers and TGG associates seeking technical support. * When necessary, visit job sites with customers and vendors. * Maintains records of HVAC training activities ...

Teradyne

IT Technical Support (Teradyne, North Reading)

Reading, MA · On-site

$22.75 - $31.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Opportunity Overview The IT Technical Support role is responsible for providing comprehensive ... Associate degree in Computer Science, Information Technology, or equivalent experience. * 1-4 years ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Massachusetts

Technical Support Associate information

See Massachusetts salary details

$12

$26

$62

How much do technical support associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for technical support associate in Massachusetts is $26.97, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.89 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Massachusetts?

The most popular types of Technical Support jobs in Massachusetts are:

What are popular job titles related to Technical Support Associate jobs in Massachusetts?

For Technical Support Associate jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Massachusetts look for?

The top searched job categories for Technical Support Associate jobs in Massachusetts are:

What cities in Massachusetts are hiring for Technical Support Associate jobs?

Cities in Massachusetts with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Senior Desktop Support

LaBine and Associates

Adams, MA • On-site

Full-time

Re-posted yesterday

Job description

Technical Support Analyst (Help Desk & Systems Support)

Join a Growing Team Supporting Critical Business Technology

Our client is seeking a motivated and customer-focused Technical Support Analyst to provide frontline technical support while helping maintain the organization's IT infrastructure. This role combines Help Desk Support, Desktop Support, and Systems Administration, making it an excellent opportunity for a technology professional who enjoys troubleshooting, problem-solving, and supporting end users in a fast-paced environment.

If you're passionate about technology, enjoy helping people, and have experience supporting Microsoft environments, we'd like to hear from you.

What You'll Do

As a Technical Support Analyst, you will:

  • Provide technical support to end users via phone, email, and ticketing systems

  • Troubleshoot and resolve hardware, software, network, and system-related issues

  • Install, configure, maintain, and upgrade computer systems and peripherals

  • Manage user accounts, permissions, security groups, and access rights

  • Support Microsoft Windows desktop and server environments

  • Monitor, document, track, and resolve support requests through the Help Desk system

  • Create and maintain technical documentation and knowledge base articles

  • Assist with system maintenance, upgrades, and technology deployments

  • Support networking infrastructure including switches, firewalls, and IP phone systems

  • Participate in an on-call rotation for after-hours and weekend support

Qualifications  |  Required

  • 2+ years of experience in Technical Support, Help Desk, Desktop Support, Systems Administration, Network Administration, or a related IT role

  • Experience supporting Microsoft Windows operating systems and server environments

  • Strong troubleshooting and problem-solving skills

  • Experience managing user accounts, permissions, and security settings

  • Excellent communication and customer service skills

  • Ability to work effectively with both technical and non-technical users

Preferred  |  Experience with any of the following technologies is highly desirable:

  • Microsoft Windows Server

  • Microsoft 365 / Office 365

  • Microsoft Azure

  • Microsoft SharePoint

  • Microsoft SQL Server

  • IIS (Internet Information Services)

  • DFS (Distributed File System)

  • Oracle RDBMS

  • Linux Administration

  • Networking, TCP/IP, Switches, Firewalls, and VPNs

  • VoIP and IP Phone Systems

What We're Looking For

The ideal candidate understands how technology supports business operations and can effectively support employees across multiple departments. You'll thrive in this role if you:

  • Enjoy solving technical problems

  • Communicate clearly and professionally

  • Stay calm under pressure

  • Take ownership of issues through resolution

  • Have a strong customer-service mindset

  • Are eager to learn and expand your technical skills

 

Apply Today    |   If you're looking for an opportunity to grow your IT career while making a direct impact on business operations, we encourage you to apply.


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About LaBine and Associates

Sourced by ZipRecruiter

LaBine and Associates is a full service talent acquisition firm specializing in executive search for a myriad of industries. Through our partnerships with experienced associates, we can also provide staffing support, expert consultants, and interim executives for your company’s needs. We have deep industry knowledge with understanding in multiple industries. Our specialists include experts in banking/finance, HR/Legal, Technology, Health Care, Life Sciences, Engineering, Energy, Supply Chain, Mining, Agribusiness and manufacturing.

Industry

Professional, scientific, and technical services

Company size

11 - 50 Employees

Headquarters location

San Mateo, CA, US

Year founded

2013

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