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Technical Support Associate Jobs in Massachusetts

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Technical Support - In Vivo

Wilmington, MA · On-site

$22 - $24/hr

Technical Support - In Vivo Location: Wilmington, MA Job Type: 12 Months Pay Rate: $24/hour ... Associate's degree in Biological Sciences or a related discipline preferred. * Bachelor's degree in ...

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TEKsystems c/o Allegis Group

Support Engineer II

Boston, MA · On-site

$30 - $33/hr

... technical support service requests. Our IT Support Associate II spends their day fielding incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide. The ...

TEKsystems

Support Engineer II

Boston, MA

$30 - $33/hr

... technical support service requests. Our IT Support Associate II spends their day fielding incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide. The ...

TEKsystems

Support Engineer II

Boston, MA

$30 - $33/hr

... technical support service requests. Our IT Support Associate II spends their day fielding incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide. The ...

Zinier

Customer Support Associate

Boston, MA · On-site

$19 - $26/hr

What we are looking for Are you passionate about solving technical problems and helping customers succeed? Zinier is looking for a customer-focused, technically curious Technical Support Engineer to ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

What we are looking for Are you passionate about solving technical problems and helping customers succeed? Zinier is looking for a customer-focused, technically curious Technical Support Engineer to ...

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

This role is critical in delivering high-quality technical support and ensuring business needs are ... Associate's or Bachelor's degree, or equivalent combination of education, certifications, and ...

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

This role is critical in delivering high-quality technical support and ensuring business needs are ... Associate's or Bachelor's degree, or equivalent combination of education, certifications, and ...

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

This role is critical in delivering high-quality technical support and ensuring business needs are ... Associate's or Bachelor's degree, or equivalent combination of education, certifications, and ...

Cutter & Buck

IT Support Technician

New Bedford, MA · On-site

This role is critical in delivering high-quality technical support and ensuring business needs are ... Associate's or Bachelor's degree, or equivalent combination of education, certifications, and ...

LaBine & Associates

Senior Desktop Support

Adams, MA · On-site

Technical Support Analyst (Help Desk & Systems Support) Join a Growing Team Supporting Critical Business Technology Our client is seeking a motivated and customer-focused Technical Support Analyst to ...

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Technical Support Associate information

See Massachusetts salary details

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$62

How much do technical support associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for technical support associate in Massachusetts is $26.97, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.89 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Massachusetts?

The most popular types of Technical Support jobs in Massachusetts are:

What are popular job titles related to Technical Support Associate jobs in Massachusetts?

For Technical Support Associate jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Massachusetts look for?

The top searched job categories for Technical Support Associate jobs in Massachusetts are:

What cities in Massachusetts are hiring for Technical Support Associate jobs?

Cities in Massachusetts with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Support - In Vivo

Staffing

Wilmington, MA • On-site

$22 - $24/hr

Contractor

Posted yesterday

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Job description

Job Title: Technical Support – In Vivo

Location: Wilmington, MA
Job Type: 12 Months
Pay Rate: $24/hour
Schedule: Monday–Friday, 7:00 AM–3:30 PM
Additional Schedule Requirements: Weekend work may be required based on business needs. Must be willing to work at least 2 holidays per year.
Interview: In-person


Job Summary:

We are seeking a Technical Support – In Vivo professional to support laboratory testing and nonclinical research activities in a regulated laboratory environment.

The ideal candidate will have at least 6 months of laboratory experience, strong attention to detail, and hands-on experience with basic laboratory techniques, particularly pipetting. Experience with immunoassays, serology, animal handling, or animal husbandry is a plus.

Under direct supervision, this position will perform specimen receipt, preparation, and testing in accordance with SOPs, study protocols, and applicable GMP requirements.

Essential Duties and Responsibilities:

  • Perform laboratory activities including reagent preparation, laboratory maintenance, monitoring, and routine testing of client samples.
  • Perform routine immunoassay and serology testing, including ELISA and IFA methods.
  • Perform hemagglutination testing as required.
  • Assist with receipt and handling of samples for testing.
  • Prepare data forms for routine serology testing.
  • Record assay parameters accurately according to study protocols.
  • Perform proper sample dilutions.
  • Operate and maintain laboratory pipettes accurately.
  • Assist with preparation of departmental media and diluents.
  • Follow proper labeling and storage procedures for laboratory materials.
  • Help maintain an adequate supply of materials required for laboratory assays.
  • Ensure raw data records are accurate, complete, organized, and compliant with study protocols and GMP requirements.
  • Assist project managers and technical staff with planning and conducting serology assays.
  • Support additional laboratory activities, including clinical observations and animal husbandry, as needed.
  • Assist with general laboratory housekeeping and inventory management.
  • Maintain proficiency in departmental SOPs and develop a general understanding of laboratory processes.
  • Perform other related duties as assigned.


Qualifications:

  • Minimum 6 months of laboratory experience required.
  • Associate's degree in Biological Sciences or a related discipline preferred.
  • Bachelor's degree in Biological Sciences or a related field preferred.
  • Equivalent combinations of education and experience may be considered.
  • Hands-on laboratory experience with pipetting is highly desirable.
  • Experience with ELISA, IFA, immunoassays, serology, or hemagglutination is a plus.
  • Experience with animal handling or animal husbandry is preferred.
  • Strong organizational and prioritization skills.
  • Excellent attention to detail and accuracy.
  • Effective verbal and written communication skills.
  • Ability to communicate effectively in both one-on-one and small-group settings.
  • No specific certification or licensure is required.


Physical Requirements

  • Ability to move throughout the laboratory and operate a computer.
  • Ability to remain stationary while performing laboratory procedures.
  • Frequent and accurate use of laboratory pipettes.
  • Ability to observe, inspect, and interpret laboratory experiments.
  • Close vision and the ability to adjust focus and distinguish colors are required.
  • Ability to frequently lift or move up to 10 lbs. and occasionally lift or move up to 25 lbs.
  • Must be able to wear required PPE, including gloves, protective clothing, and eye protection.


Work Environment:

  • General laboratory working environment.
  • Regular use of protective clothing, including cap, gloves, scrubs, lab coat, and safety glasses.
  • Work with biological samples and potential exposure to zoonotic diseases and biohazards.
  • May work with sharp objects, including needles, glass pipettes, and pipette tips.
  • Noise levels may range from low to moderate depending on the task.