ZipRecruiter

Log In

1

Technical Support Associate Jobs in Iowa (NOW HIRING)

PALFINGER

Product Support Technician

Council Bluffs, IA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate degree in a technical or business-related field preferred. * Minimum of 3-5 years of customer service experience in a manufacturing, industrial, or technical support environment.

Palfinger

Product Support Technician

Council Bluffs, IA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate degree in a technical or business-related field preferred. * Minimum of 3-5 years of customer service experience in a manufacturing, industrial, or technical support environment.

Dakota Supply Group

Counter Sales Associate - Plumbing

Ames, IA · On-site

$18.22 - $30.34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

DSG is seeking a Plumbing Counter Sales Associate in our Ames , IA location. In this full time, ... Provide trouble-shooting and technical support * Work with other sales team members to resolve ...

LCS

Infrastructure Support Analyst

Des Moines, IA · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Provide technical assistance and customer support to corporate and community users. * Perform additional duties and responsibilities as assigned. What We're Looking For: * Required: * Associate ...

The 20

IT Support Desk Technician

Cedar Rapids, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

The right candidate will be responsible for providing technical support related to computer systems ... performed by associates assigned to the job. They are not intended to be interpreted as an ...

The 20

IT Support Desk Technician

Cedar Rapids, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

The right candidate will be responsible for providing technical support related to computer systems ... performed by associates assigned to the job. They are not intended to be interpreted as an ...

Asbury Village

Infrastructure Support Analyst

Des Moines, IA · On-site

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Provide technical assistance and customer support to corporate and community users. * Perform additional duties and responsibilities as assigned. What We're Looking For: * Required: * Associate ...

previous page

Showing results 41-60

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Iowa

Technical Support Associate information

See Iowa salary details

$10

$23

$53

How much do technical support associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for technical support associate in Iowa is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $24.86 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Iowa?

The most popular types of Technical Support jobs in Iowa are:

What are popular job titles related to Technical Support Associate jobs in Iowa?

For Technical Support Associate jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Iowa look for?

The top searched job categories for Technical Support Associate jobs in Iowa are:

What cities in Iowa are hiring for Technical Support Associate jobs?

Cities in Iowa with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

IT Support Specialist - Nights

ark data centers, LLC

Marion, IA

$37K - $50K/yr

Full-time

Posted 7 days ago

Job description

Description

Job Summary:

The IT Support Specialist is primarily responsible for responding to client inquiries for technical assistance and ensuring courteous, timely and effective resolution of client issues. Problem resolution will involve the use of diagnostic and support request tracking tools, as well as require that the individual give remote support at the desktop and server level, escalating and coordinating support actions with other staff as needed. In addition, the IT Support Specialist is responsible for establishing and building relationships with clients by demonstrating willingness to pursue improved courses of action, delivering products and services that best serve client needs and using client feedback as a basis for improving service. The IT Support Specialist serves as an extension of the local facilities team after normal business hours, ensuring the facility is staffed for emergency response and physical security.


Shift Hours: Sunday/Monday/Tuesday and alternating Wednesday from 8p to 8a onsite at location. 


Essential Functions:

  • Provide initial analysis and triage for issues reported through phone calls, monitoring alerts from client and internal infrastructure, or service portal to gather all pertinent information, assess urgency, and facilitate resolution
  • Monitor critical infrastructure and security systems supporting the local facility. Escort for Data Center and provide Smart / Remote hands support
  • Respond to requests for technical assistance in person, via phone, and electronically, based on urgency
  • Diagnose, research, and resolve technical hardware, software, application, and performance issues. Escalate as necessary and work with 3rd-party providers when needed.
  • Proactively update users on status, document resolutions and perform timely follow-ups in accordance with established policy/standards
  • Assists with maintenance activities to include Microsoft servers
  • Ensure accuracy, clarity and quality of work reflecting an underlying drive to increase efficiency
  • Author process and support documentation to increase first call resolutions and reducing time to resolve
  • Applies knowledge to the business and provides personalized, value-added service to clients
  • Embrace teamwork and collaboration by supporting colleagues and leveraging others' strengths and experiences to achieve team goals

Requirements

Qualifications:

  • Associate degree in Computer Science, Information Systems or related field, or equivalent work experience
  • One + year experience in customer service role providing technical support
  • ITIL v3 or v4 Foundation certification or 1 year's work experience in an ITIL environment preferred
  • IT-related certifications preferred (CompTIA A+, Network+, Server+, CCNA or Microsoft)
  • Above average desktop/laptop/network/hardware/software/application troubleshooting skills
  • Microsoft Server Technologies, VMWare
  • Windows Operating Systems, Active Directory, O365
  • Experience using service management system for issue tracking
  • VOIP, WAN and LAN connectivity/routers experience preferred
  • Outstanding phone etiquette and exceptional oral and written communication
  • Ability to diffuse agitated situations and operate effectively and professionally under pressure
  • Excellent customer service attitude and interpersonal skills
  • Excellent organizational skills, concern for accuracy and attention to detail
  • Self-motivated with a strong aptitude and desire to learn

Compensation:

The compensation for this position is $37,595 - 50,470 annually. Final offer amounts are determined by multiple factors including experience and skillsets.

Apply