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Technical Support Associate Jobs in Cedar Falls, IA

Aditi Consulting

Computer Support Associate

Waterloo, IA · On-site

$25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting ...

VIVA USA INC

Computer Support Associate

Waterloo, IA · On-site

$21.75 - $25.50/hr

Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES : --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting ...

CTC

Be Seen First

Computer Support Associate I - Infrastructure

Waterloo, IA · On-site

$25/hr

Computer Support Associate I - Infrastructure Location 100% Onsite - Waterloo, IA, USA, 50704 Pay ... Support activities require some technical background while being strongly administrative in nature.

InsCipher

Tax Associate

Waterloo, IA · On-site

$21 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide technical assistance to InsCipher Connect clients * Coordinate multiple projects, ensuring ... Support the Surplus Lines Tax Leadership Team in fulfillment of ad hoc requests, as needed * Adapt ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Cedar Falls, IA

Technical Support Associate information

See Cedar Falls, IA salary details

$10

$22

$53

How much do technical support associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for technical support associate in Cedar Falls, IA is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $24.62 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Cedar Falls, IA look for?

The top searched job categories for Technical Support Associate jobs in Cedar Falls, IA are:

What cities near Cedar Falls, IA are hiring for Technical Support Associate jobs?

Cities near Cedar Falls, IA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Computer Support Associate

Aditi Consulting

Waterloo, IA • On-site

$25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Payrate: $25.00 - $25.00/hr.

Responsibilities:

  • Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
  • Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
  • Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Requirements:

  • Knowledge of computing and networking concepts and fundamentals
  • Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
  • Knowledge of computer security policies and a general overall knowledge of computer security concepts.
  • 1 year or more IT experience preferred, but recent college graduates will be considered

Education Requirements:

  • Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent

**Pay Transparency: ***The typical base pay for this role across the U.S. is: $25.00 - $25.00 /hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. *

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.

You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.

*Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to :messages or by contacting *privacy@aditiconsulting.com*. *

*For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our *Privacy Policy

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About Aditi Consulting

Sourced by ZipRecruiter

Aditi Consulting, based in Bellevue, WA, US, is a specialized consulting firm operating within the dynamic technology sector. Established in 2002, the company has carved a reputation for delivering world-class technology solutions and workforce management across various industries. Their primordial services include technological staffing and consulting, aimed at aligning industry-specific expertise with the business objectives of their clients. Aditi's mission reverberates around their dedication to bridging the gap between talent and opportunity. Over the years, their outstanding contributions have been recognized, as indicated by their receipt of the 'Best Staffing Firm to Work for' award by Staffing Industry Analysts consecutively from 2012 to 2016.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Bellevue, WA, US

Year founded

1994

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