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Technical Support Associate Jobs in Cedar Falls, IA

InsCipher

Tax Associate

Waterloo, IA · Remote

$21 - $26/hr

Provide technical assistance to InsCipher Connect clients * Coordinate multiple projects, ensuring ... Support the Surplus Lines Tax Leadership Team in fulfillment of ad hoc requests, as needed * Adapt ...

InsCipher

Tax Associate

Waterloo, IA · On-site

$21 - $26/hr

Provide technical assistance to InsCipher Connect clients * Coordinate multiple projects, ensuring ... Support the Surplus Lines Tax Leadership Team in fulfillment of ad hoc requests, as needed * Adapt ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Cedar Falls, IA

Technical Support Associate information

See Cedar Falls, IA salary details

$10

$22

$53

How much do technical support associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for technical support associate in Cedar Falls, IA is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $24.62 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Cedar Falls, IA look for?

The top searched job categories for Technical Support Associate jobs in Cedar Falls, IA are:

What cities near Cedar Falls, IA are hiring for Technical Support Associate jobs?

Cities near Cedar Falls, IA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Laboratory Technical Associate-Main Laboratory

UnityPoint Health

Waterloo, IA • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 25 days ago

UnityPoint Health rating

7.3

Company rating: 7.3 out of 10

Based on 365 frontline employees who took The Breakroom Quiz

305th of 898 rated healthcare providers

Job description

Laboratory Technical Associate – Main Lab

UnityPoint Health - Allen 

Shift: Full-time; 445 AM - 115 PM.  Every other weekend, three on call shifts per month and holiday rotation.

Benefits Eligible 

The Lab Technical Associate position assists technical staff in the laboratory in their daily functions.  Duties include collection and processing of lab samples, running and minor maintenance of basic instrumentation, data entry into the Laboratory Information System, inventory control and basic office duties. 

The Lab Technical Associate-Main Laboratory performs these functions primarily in the Main Laboratory.

Qualifies as Testing Personnel under Federal Register Sec 493.15, 493.20 & 493.1423 for waived and moderate complexity testing.


At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:   

  • Expect paid time off, parental leave, 401K matching and an employee recognition program.   
  • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  
  • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.


  • Collects and processes samples for the laboratory including blood, urine, cultures (limited) and sendouts.
  • Runs and maintains basic lab instrumentation and testing
  • Assists technologists with duties including but not limited to stocking supplies, washing laboratory dishes, inventory management & follow up on reports
  • Answers incoming phone calls
  • Registers and looks up orders for samples in the Hospital Information System, enters data and orders samples into Laboratory Information system

Education:

  • High school education or equivalent

Licensure/Certification:

  • Valid driver’s license when driving any vehicle for work-related reasons.

Experience:

  • 6 months experience in a clinical laboratory

Other:

  • Must be able to read, write and speak English


What UnityPoint Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About UnityPoint Health

Sourced by ZipRecruiter

At UnityPoint Health, we provide care in nine regions throughout Illinois, Iowa, and Wisconsin. As the nation's fourth largest nondenominational health system in America, UnityPoint Health keeps people at the center of all we do. We are looking for dynamic and talented individuals to join our team. You'll find opportunities for every sized dream.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1995

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