1

Technical Support Associate Jobs in Cedar Falls, IA

Cath Lab Tech

Waterloo, IA · On-site

$2.2K - $3.0K/wk

Assists with technical utilization of physiologic monitoring/data devices in the cath lab ... Basic Life Support required within 3 months of hire. Acceptable credentialing bodies and ...

Cath Lab Tech

Waterloo, IA · On-site

$2.2K - $3.0K/wk

Assists with technical utilization of physiologic monitoring/data devices in the cath lab ... Basic Life Support required within 3 months of hire. Acceptable credentialing bodies and ...

Cath Lab Tech

Waterloo, IA · On-site

$2.2K - $3.0K/wk

Assists with technical utilization of physiologic monitoring/data devices in the cath lab ... Basic Life Support required within 3 months of hire. Acceptable credentialing bodies and ...

Cath Lab Tech

Waterloo, IA · On-site

$2.2K - $3.0K/wk

Assists with technical utilization of physiologic monitoring/data devices in the cath lab ... Basic Life Support required within 3 months of hire. Acceptable credentialing bodies and ...

Showing results 21-40

Technical Support Associate information

See Cedar Falls, IA salary details

$10

$22

$53

How much do technical support associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for technical support associate in Cedar Falls, IA is $22.97, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $24.62 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Cedar Falls, IA look for?

The top searched job categories for Technical Support Associate jobs in Cedar Falls, IA are:

What cities near Cedar Falls, IA are hiring for Technical Support Associate jobs?

Cities near Cedar Falls, IA with the most Technical Support Associate job openings:

Food, Beverage, Dairy Plant Sanitation - Technical Sales Intern

Ecolab

Cedar Falls, IA

$23 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago


Key responsibilities

  • Work closely with existing Account Managers in customer plant environments to develop sanitation plans, evaluate processes, and identify operational efficiencies.

  • Learn the responsibilities of an Ecolab Account Manager and work on value-added projects, presenting findings to leadership.

  • Apply mechanical skills to repair, adjust, test, and install Ecolab chemical dispensing systems and processing equipment, and monitor product performance to optimize operational efficiency.


Ecolab rating

7.5

Company rating: 7.5 out of 10

Based on 211 frontline employees who took The Breakroom Quiz

57th of 104 rated chemical manufacturers


Job description

Own your future as an intern at Ecolab!Our internship program provides you with invaluable insights from leaders across Ecolab, engaging and challenging projects, opportunities for personal and professional growth, extensive networking, and the chance to immerse yourself in our innovative and dynamic environment.

Ecolab is seeking Technical Sales Interns to join our summer 2027internship program withFood & Beverage.Our interns gain valuable hands-on experience in thefood & beverage manufacturingindustry bylearningthe various components involved in servicing Ecolab customers. We are increasing food safety and product quality, enhancingsustainabilityand boosting operational efficiency.

What'sin it For You:

  • The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safefoodand healthy environments

  • The ability to make an impact and shape your career with a company that is passionate about growth

  • The support of an organization that believes it is vital to include and engage diverse people,perspectivesand ideas to achieve our best

  • Applywhat you learn in the classroom to meaningful projects that havegenuine businessimpact

  • Finish your internship with a realistic job preview of what a "day in the life" of an Ecolab associate looks like

  • Be considered for a full-time job offer (to start upon graduation) at the end of a successful internship into the Associate Account Manager role

What You Will Do:

  • Work closely with existing Account Managers in customer plant environments, focusing on food safety and food quality using effective, efficient sanitation products and processes.As strong business partners, our Account Managers work with customers to develop sanitation plans and programs, evaluate processes and procedures, andidentifyand implement operational efficiencies.

  • Learn the daily responsibilities of an Ecolab Account Manager and work on specific value-added projects throughout the summer for which youultimately presentfindings to our leadership team

  • Cultivate business relationships with all levels of plant staff through professional demeanor & interpersonal skills

  • Apply mechanical aptitude to repair, adjust,testand install Ecolab chemical dispensing systems as well as food, beverage and dairy processing equipment including clean in place (CIP) equipment and systems

  • Monitor product performance and adjust chemical concentration levels to advance operational efficiency and effectiveness

  • Provide industryexpertiseand training to customersregardingplant sanitation, standard operating procedures, and issues of food safety/quality

  • Introduce new product/service offerings to existing accounts to help them disinfect surfaces in a plant facility

  • Learn how to successfully prospect to generate new business

Position Details:

  • 11-week paid internship program, starting onTuesday, June 1st

  • Willing torelocatewithin the United States. Nationwide locations available

  • Relocationassistancemay be available

  • Opportunity for a hybrid work environment, balancing field days with working remotely

Minimum Qualifications:

  • Pursuing a bachelor's degree in dairy, food or agricultural science, engineering, or chemistry withan anticipatedgraduation date of December 2027 or May/June 2028

  • Immigration sponsorship not available for this role

  • 11-week internship program, starting on Tuesday, June 1st

  • Position requires a valid US Driver's License and acceptable motor vehicle record and access to a personal vehicle

Physical Demands:

  • Position requires lifting/pushing/carrying up to 50 pounds chest high

About Ecolab

A trusted partner atnearly threemillion customer locations spanning over 170 countries, Ecolab is the global leader in water, hygiene and infection prevention solutions and services. Our team delivers comprehensive solutions, data-driven insights and personalized service to advance food safety,maintainclean and safe environments,optimizewater and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare,hospitalityand industrial markets.

When you come to work at Ecolab, you get to take on some of the world's most meaningful challenges andhave the opportunity tolearn and grow, shape your career, make animpactand quickly see the importance of your work.

Annual or Hourly Compensation Range:

$23.00 - $25.00 per hour Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits

Ecolab provides the following benefits: medical, dental, vision, life insurance, accident insurance, critical illness insurance, hospital indemnity insurance, auto insurance, home insurance, pet insurance, identity theft protection, short-term and long-term disability, 401k, pension plans, retirement health care benefits, short-term incentives, vacation (12 days), holidays, parental leave, employee stock purchase plans(Full-Time Associates), discount on day care services and caregiver services, adoption assistance, group legal services, employee assistance program, employee discount program, and education assistance program,on-Site childcare and fitness facilities may be available at select Ecolab locations.Click herefor additional benefits information.If you are viewing this posting on a site other than our Ecolab Career website, view our benefits atjobs.ecolab.com/working-here.


Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.


Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.


What Ecolab employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Ecolab logo

About Ecolab

Sourced by ZipRecruiter

Ecolab is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Saint Paul, MN, US

Year founded

1923