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Technical Support Associate Jobs in New Sharon, IA

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Technical Support Associate information

See New Sharon, IA salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for technical support associate in New Sharon, IA is $24.48, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $26.20 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near New Sharon, IA are hiring for Technical Support Associate jobs?

Cities near New Sharon, IA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in New Sharon, IA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $50,908 per year, or $24.5 per hour.

Controls & Electronics Technician (Lighting Systems - 2nd Shift)

Musco Sports Lighting

Oskaloosa, IA โ€ข On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Key responsibilities

  • Provide frontline technical support and troubleshooting for Musco products in the field, including warranty and non-warranty issues.

  • Identify, report, and develop processes for product performance issues, assisting in creating manuals and training team members.

  • Manage product performance issues from initial contact through resolution, utilizing Musco-specific computer applications for logging and tracking.

Job description

Controls & Electronics Technician - 2nd Shift
The Musco Warranty Department has an opening for a Controls & Electronics Technician at our Oskaloosa office. This position is responsible for maintaining all Musco product in the field, both warranty and non-warranty covered, to keep operational. Provide frontline support to customers and the Musco Team, being the technical resource on Musco products. If your experience aligns with the qualifications outlined below, we look forward to hearing from you!
Schedule: Wednesday - Saturday 10:00am - 9:00pm (3:00pm lunch)
Essential Criteria:
  • Associates degree in electronics is preferred or an equivalent combination of education and experience
  • 3 years๏ฟฝ experience working with electrical installations and troubleshooting in a commercial or light industrial environment a plus
  • Experience with control systems, project management, and technical support is a plus
  • Must be knowledgeable on technical lingo associated with electronic systems and/or communications including one or more of the following ๏ฟฝ cellular, Ethernet, fiber, and networking or have the ability to learn
  • Working knowledge of single phase and three phase electrical power and DC electrical applications, or have the ability to learn
  • Strong analytical, technical, and problem solving skills
  • Strong internet and computer experience including Microsoft Excel and Word
  • Ability to work under deadlines and handle pressure while multi-tasking
  • Strong verbal and written communication skills
  • Ability to prioritize issues/projects; strong organizational skills with attentiveness to detail
  • Basic knowledge of Musco systems, products, and services a plus
  • Knowledge of National Electrical Code and Standards a plus
  • Bilingual a plus

Roles and Responsibilities:
  • Provide courteous and effective frontline telephone support services in response to technical problem solving and electrical troubleshooting to customers, electrical contractors, Musco technicians, and internal services team and escalated calls from Control-Link staff
  • Identify and report new and ongoing product performance issues and develop processes to aid in up front detection and troubleshooting of these issues and assist in creating manuals and training other team members on these methods
  • Work closely with the internal Musco team to maintain the highest quality of customer service
  • Effectively manage product performance related issues from first contact through problem resolution
  • Effectively utilize Musco specific computer applications for accurate logging, tracking, and routing of call reports and service orders
  • Other duties as assigned

Who is Musco:
Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide.
Team Culture and Partnerships:
At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time. We have a generous benefit package created with the Team in mind. It includes varying health insurance plans, vision and dental insurance, PTO, 401k, profit sharing, and more!
As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships .
At Musco , we make it happen and want you to be a part of it.
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