1

Technical Support Associate Jobs in Alberta (NOW HIRING)

Provide daytoday technical leadership to Technical Associates and engineers , reviewing designs, configurations, and build outputs. * Support and guide build, testing (SIT/UAT), deployment, and ...

CA$100K - CA$150K/yr

Support business development initiatives and project pursuits (Associate and Associate Principal ... Strong technical expertise and problem-solving abilities. * Leadership and mentorship capabilities.

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

Showing results 21-40

Technical Support Associate information

See Alberta salary details

$8

$19

$29

How much do technical support associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for technical support associate in Alberta is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Alberta? The most popular types of Technical Support jobs in Alberta are:
What are popular job titles related to Technical Support Associate jobs in Alberta? For Technical Support Associate jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Alberta look for? The top searched job categories for Technical Support Associate jobs in Alberta are:
What cities in Alberta are hiring for Technical Support Associate jobs? Cities in Alberta with the most Technical Support Associate job openings:

Senior Associate -Cyber Security Forward Deployed(Bilingual FR/EN)

PwC

Calgary, AB • On-site

Full-time

Re-posted 6 days ago


PwC rating

8.3

Company rating: 8.3 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

27th of 72 rated business consultants


Job description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

As a Senior Associate - Cyber Security Forward Deployed you are a multi-faceted technologist. You lean heavily into using AI, are comfortable working in a client's environment, writing code, integrating disparate security tools, and build production-ready defense systems.
You will be both part of and/or leading the planning and execution of a variety of opportunities including AI to Defend and/or cloud and application security initiatives for our clients. You will architect deeply technical solutions, lead cross-functional engineering pods, and convert client ambiguity into shipped capabilities. You will simultaneously drive practice growth -while remaining hands-on and technical.
You will be a key technical contributor in PwC's Cybersecurity Consulting practice. You'll work closely with managers and other team members to design and implement security solutions (e.g. Cloud/App Security, AI to Defend) for our clients, helping secure their cloud environments and software development processes. In this consulting role, you will tackle complex security challenges - performing analyses, setting up security controls, conducting assessments - and collaborate with cross-functional teams (cloud engineers, developers, risk advisors) to embed security throughout clients' digital transformation projects. You'll also engage with client stakeholders, own technical workstreams end-to-end and ensure security recommendations align with business goals and are clearly communicated. This position offers an opportunity to build your expertise in cloud infrastructure security, secure application development, DevSecOps and emerging capabilities/skills in AI, while growing your consulting skills in a dynamic, client-facing environment. You operate as the senior engineer on a delivery pod, mentor Associates, own technical workstreams end-to-end, and translate client ambiguity into shipped, production-ready solutions.

The Opportunity:

As a Senior Associate - Cyber Security Forward DeployedEngineer,unlock your potential and embrace the chance to drive meaningful outcomesthat'llelevate your career. Your role will include, butisn'tlimited to:

  • Design, develop, test, and deploy security solutions across cloud (AWS/Azure/GCP) and applications (SDLC integrations, AppSec pipelines)

  • Implement and integratea variety of security products(e.g.Cloud & Application Security); configure secure baselines; perform cloud and Kubernetes security architecture reviews and remediation.

  • Build production-quality code and infrastructure including but not limited to secure CI/CD pipelines,IaCmodules, cloud landing zones.

  • Work with cloud architects and developers toimplement securitysolutionsincludingcloud platforms and applications. Configure security controls (identity & access management, data encryption, network security) and ensurecloud configurations follow leading security practicesand compliance requirements.

  • Conduct security assessmentsand threat modelingfor client cloud environments and applications,identifyingvulnerabilities, misconfigurations, and compliance gaps.

  • Delivercloud and application security strategy engagements andadviseorganizationson how to transform their current cloud & application security practice.

  • Integrate security into the software development lifecycle, collaborating with DevOps teams to incorporate automated security tools and secure coding practices (DevSecOps) into CI/CD pipelines.Designsecure architecture and coding guidelines, ensuring that new applications and services are built with security by design.

  • Support thedelivery of client projectsby preparing clear, high-quality deliverables (reports, presentations, technical documentation) that communicate security findings and recommendations effectively.Engage with client stakeholders, explaining technical issues in clear terms and advising on improving cloud and app security postures from planning through deployment.

  • Collaborate withinmultidisciplinary teams- including other cybersecurity specialists, data architects, and business consultants - to deliver comprehensive security solutions.Contribute to knowledge sharingand mentor associates bydemonstratingbest practices in cloud and application security(review code; write runbooks, ADRs, and technical documentation). Stay updated on emerging cloud and application security trends (e.g., new cloud security services, emerging threats, compliance changes) to continuously improve our offerings.

  • Contribute to pre-sales: POCs, demos, prototypes, RFP technical content, solution architecture artifacts.

What You'll Bring:
Your skills, knowledge, and experiences are what set you apart.Here'swhat we look for:

  • Bachelor's degree in Computer Science, Software Engineering,Cybersecurityor a related discipline(STEM).3-6+ years of relevant experienceinhands-on software development, security engineering,DevSecOps, or cloud security.

  • Solid hands-on with at least one major cloud (AWS, Azure, GCP) - IAM, networking, KMS, native security services (GuardDuty, Defender, SCC), andIaC(Terraform).

  • One of the following depth areas:Cloud:Kubernetes (EKS/AKS/GKE), Helm, container security (Falco,Trivy), CSPM/CNAPP tooling (Wiz, Prisma, Defender for Cloud, Lacework), zero-trust networking.AppSec:Secure SDLC, SAST/DAST/SCA, API security, threat modeling, secure code review,secretsmanagement,supply-chainsecurity.

  • Familiarity with security platforms: Microsoft Defender, Google SecOps/Chronicle, CrowdStrike, Splunk, Sentinel, or equivalents.

  • Solid understanding of corecloud security concepts(network segmentation, identity & access management, encryption, monitoring) andsecure application developmentpractices (e.g., familiarity withOWASPTop 10 vulnerabilities and remediation).

  • Experience insecurity architecture reviewsorimplementation of security controlsfor cloud services and applications.

  • Proficiencyin one or more scripting or programming languages (e.g., Python, Java, or similar)is expected.

  • Effectivecommunication and problem-solving skills, able to break down complex security concepts andtranslate technical findings into business implications.

  • Experience working inproject-based or consulting environments, with a record of delivering results collaboratively inteam-oriented projectsto meet client needs underguidanceof project leaders.

  • Knowledge ofsecurity standards and frameworks(e.g.,NIST CSF, ISO 27001compliance,CSA Cloud Controls, etc.) isadvantageousfor performing security assessments and guiding clients on compliance best practices.

  • PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed in your interview.

Preferred Qualifications- Forward Deployed Engineer(FDE)Skillset:

  • Professional certificationssuch asCertified Cloud Security Professional (CCSP), AWS/Azure SolutionsArchitector specialty, CISSP,CKS,or relevantcloud/application/cybersecurity certificationsare considered strong assets.

  • Experience in AI Security including LLM application development (prompt engineering, RAG),LangChain/LangGraph, MCP server development, AI/ML frameworks (PyTorch,HuggingFace),MLOps(Docker, Kubernetes, CI/CD for models), AI red-teaming, LLM observability.

  • Experience embedding directly with customers to deploy and operationalize a security or AI product in their environment - building custom integrations, telemetry sources, and bespoke workflows.

  • Comfort with the FDE working model: hands-on debugging in unfamiliar customer systems (Linux, Kubernetes, networking, distributed systems) and converting customer friction into product improvements.

  • Anticipatory problem-solving in ambiguous, on-site / production environments.

  • Open-source contributions to AI, security, or cloud-native tooling.

This newly created role reflects our commitment to growth and delivering distinctive value for our clients and stakeholders.

The salary range for this position is $84,700 - $134,700. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Whyyou'lllove PwC

We'reinspiring and empowering our people to change the world. Powered by the latest technology,you'llbe a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at:https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations,Metisand Inuit Peoples. We recognize the systemic racism,colonialismand oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Azure Data Factory, Communication, Creativity, Cybersecurity, Cybersecurity Framework, Cybersecurity Policy, Cybersecurity Requirements, Cybersecurity Strategy, Embracing Change, Emotional Regulation, Empathy, Encryption Technologies, Inclusion, Intellectual Curiosity, Learning Agility, Managed Services, Optimism, Privacy Compliance, Regulatory Response, Security Architecture {+ 8 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

We're committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).Nous tenons a repondre a vos besoins tout au long du processus de demande d'emploi, d'entrevue et d'embauche. Si vous avez besoin de mesures d'adaptation pour etre parfaitement a l'aise, faites-le-nous savoir a l'etape de la demande d'emploi.L'utilisation de l'intelligence artificielle (IA) dans le domaine du recrutement en est a ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. A certains stades de notre processus de recrutement, nous comptons sur l'IA pour ameliorer votre experience. Par exemple, pendant l'examen du curriculum vit ou l'elaboration d'une liste de recommandations personnalisees, un agent conversationnel pourrait vous demander des precisions ou fixer avec vous un rendez-vous pour l'entrevue. L'IA nous aide a mieux lutter contre les prejuges, car l'evaluation des candidats se fait de facon juste et equitable, sans que les informations d'identification comme le nom ou le sexe soient connues. Elle nous permet egalement de mieux reperer les bons candidats pour un poste et d'evaluer le lien entre leurs competences, leur experience et leurs chances de reussir chez PwC Canada. Bien que l'IA facilite certaines etapes de notre processus de recrutement, les decisions finales d'embauche sont toujours prises par des personnes. Pour en savoir plus sur l'utilisation et la protection de vos donnees personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).

What PwC employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom