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Technical Support Assistant Jobs in New York (NOW HIRING)

Jimcor Agency Inc.

Technical Support

Montvale, NJ · On-site

We are currently seeking a Technical Support person to join our team. Position Overview: The ... Essential Duties/Responsibilities: * Assist with the administration of Office365 accounts as well ...

Ampcus Inc

Technical Support Generalist

Manhattan, NY · On-site

The Technical Support Generalist is responsible for providing technical support and setup for OATS ... Assist with pulling data exports and data entry from/to systems including Salesforce CRM and ...

Jimcor Agency Inc.

Technical Support

Montvale, NJ · On-site

$65K - $80K/yr

We are currently seeking a Technical Support person to join our team. Position Overview: The ... Essential Duties/Responsibilities: * Assist with the administration of Office365 accounts as well ...

Celerant Tech

Technical Support Technician

Iselin, NJ · On-site

$38K - $47K/yr

... Assist with documentation regarding bugs, new products or new solutions. · Other duties as ... technical support calls with customers. · Develops and implements plans to acclimate existing ...

Wurtec

Technical Support Specialist

New York, NY · On-site

Technical Support Specialist FLSA Status: Non-Exempt Job Type: Full time Travel: 20% or less ... Ability to assist with inquiries or complaints from customers and regulatory agencies. Behavioral ...

Hi! Tech

Be Seen First

Technical Support Specialist

New York, NY · On-site

$60K - $75K/yr

We are seeking a Technical Support Specialist who will play a crucial role in providing exceptional ... * Assist in designing and implementing new IT solutions and upgrades for existing client systems ...

Jonas Software

Technical Support 1

Manasquan, NJ · On-site

Manasquan, NJ Position Summary We are seeking a highly motivated, Technical Support Representative to assist accounts using our Point-of-Sale system for Liquor Stores. The position is ideal for ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with ... You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and ...

Brookfield

Technical Support Specialist

Manhattan, NY · On-site

... Assist and provide backup support to other deskside team members as needed. • Support high-priority and complex technical issues, including escalations. Qualifications : Required : • 3+ years of ...

Arrow Electronics

Technical Support Associate

Melville, NY · On-site

$36.17 - $44.21/hr

Technical Support Associate Since 1982, NIC Components (NIC), in partnership with Nippon Industries ... Conduct technical research to ensure accuracy and completeness of product specifications * Assist ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with ... You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and ...

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Technical Support Assistant information

See New York salary details

$17

$26

$53

How much do technical support assistant jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for technical support assistant in New York is $26.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $30.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support assistant?

To thrive as a Technical Support Assistant, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically a relevant associate degree or technical certification. Familiarity with help desk ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues. These competencies are crucial for delivering timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges technical support assistants face when troubleshooting customer issues, and how can they effectively overcome them?

Technical Support Assistants often encounter challenges such as diagnosing complex technical problems with limited information and managing multiple support tickets simultaneously. Effectively overcoming these challenges involves active listening to thoroughly understand user concerns, utilizing available knowledge bases and escalation procedures, and maintaining strong time-management skills. Collaborating with team members and staying updated on product changes or updates also helps in efficiently resolving issues and delivering excellent customer service.

What is the difference between Technical Support Assistant vs Customer Service Representative?

AspectTechnical Support AssistantCustomer Service Representative
CredentialsOften requires technical certifications or knowledge of specific software/hardwareTypically requires excellent communication skills, sometimes customer service certifications
Work EnvironmentTechnical support centers, IT departments, or help desksCall centers, retail, or service industries
Employer & IndustryIT companies, tech support firms, or internal IT teamsRetail, telecommunications, or service sectors
Search & Comparison IntentPeople seeking technical troubleshooting rolesPeople looking for customer interaction roles

The main difference between a Technical Support Assistant and a Customer Service Representative lies in their focus. Technical Support Assistants handle technical issues, requiring specific technical skills and certifications, and work primarily in IT or tech support environments. Customer Service Representatives focus on customer interactions, often in retail or service industries, emphasizing communication skills. Both roles involve assisting customers but differ in technical complexity and work settings.

What does a technical support assistant do?

A technical support assistant provides assistance to users experiencing hardware or software issues, troubleshooting problems, and offering solutions. They often use diagnostic tools, communicate technical information clearly, and may document support cases for future reference.

What is entry-level technical support assistant?

An entry-level technical support assistant is a beginner position that involves helping users troubleshoot hardware and software issues, often using basic diagnostic tools. It typically requires good communication skills, basic technical knowledge, and may involve working in a help desk or support center environment. Certifications like CompTIA A+ can be beneficial for this role.

What are the most commonly searched types of Technical Support jobs in New York?

The most popular types of Technical Support jobs in New York are:

What cities in New York are hiring for Technical Support Assistant jobs?

Cities in New York with the most Technical Support Assistant job openings:

Technical Support

Jimcor Agency Inc.

Montvale, NJ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

DTM Consulting is a computer consulting company that provides technology support to small businesses that do not have their own in-house IT staff.  We are currently seeking a Technical Support person to join our team. 
Position Overview:
The Technical Support/Network Administrator person is responsible for providing e-mail, phone and on-site support for our clients, mostly in the Northern NJ area.  This position will offer daily challenges as well as exposure to various facets of IT outside of the position’s responsibilities.  The position is located in Montvale, NJ and requires frequent travel to client offices.  Training will be provided on an ongoing basis.
Essential Duties/Responsibilities:

  • Assist with the administration of Office365 accounts as well as assist with performing migrations to Office365.
  • Install, repair, and maintain Windows server and workstation operating systems.
  • Apple/Mac knowledge a plus.
  • Manage DNS, DHCP, firewalls, VPNs, VLANs and network switches.
  • Administer new and existing user accounts in Active Directory and Office365.
  • Knowledge of Microsoft Group Policies.
  • Troubleshoot and repair hardware and software issues on workstations and laptops.
  • Diagnose system failures and isolate faulty hardware or software.
  • Coordinate and perform server installation, repair and maintenance.
  • Research and implement permanent fixes for recurring issues.
  • Analyze needs of the end users, solve problems and effectively communicate with clients and other employees.
  • Effectively document network settings and solutions to problems for future reference.

Qualifications:
  • Five plus years related job experience preferred.
  • Must have reliable transportation.
  • Physically able to lift 50 lbs.
  • Must be a self-starter, and work well independently with minimal guidance after training.
  • Be able to troubleshoot problems, research independently and propose solutions to the team.
  • Must be able to write and speak clearly and effectively and have excellent communication and follow-through skills.
  • Must be able to work on multiple tasks concurrently.
  • Must be able to troubleshoot remotely.
  • Familiarity with Kaseya is a plus.
  • Ideal candidate has an Associate’s or Bachelor’s degree in IT.
  • Hours are either 9am to 5pm or 10am to 6pm depending upon operational needs Monday through Friday with occasional before/after hours and infrequent weekend work required.
  • Salary range is 65-80k and will be based on experience.

We offer a total compensation package which includes salary(65-85k) plus a full comprehensive benefits package. Package includes Paid Time Off Days, Paid Holidays,  Retirement Plan with Employer Match, 100% Single Employer Paid Medical, Dental, Vision, Life Insurance, Education Assistance,  Various Voluntary Benefits, Wellness Program Including Mental Health Support and an Employee Assistance Program (EAP) and More.


Please submit resume, cover letter and salary range. Resumes without salary requirements will not be considered.

Visit Us On LinkedIn: https://www.linkedin.com/company/jimcor-agencies/

View All Openings: https://www.jimcor.com/join-our-team

Website: www.jimcor.com

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