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Technical Support Assistant Jobs in Flushing, NY

Ampcus Inc

Technical Support Generalist

Manhattan, NY · On-site

The Technical Support Generalist is responsible for providing technical support and setup for OATS ... Assist with pulling data exports and data entry from/to systems including Salesforce CRM and ...

Wurtec

Technical Support Specialist

New York, NY · On-site

Technical Support Specialist FLSA Status: Non-Exempt Job Type: Full time Travel: 20% or less ... Ability to assist with inquiries or complaints from customers and regulatory agencies. Behavioral ...

4DS Corp

Technical Support Specialist

Hicksville, NY

Responsibilities for Technical Support Specialist Install and configure computer systems and applications within the company Respond to customer inquiries and assist in troubleshooting and resolving ...

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Technical Support Specialist

New York, NY · On-site

$60K - $75K/yr

We are seeking a Technical Support Specialist who will play a crucial role in providing exceptional ... * Assist in designing and implementing new IT solutions and upgrades for existing client systems ...

4DS Corp

Technical Support Specialist

Hicksville, NY

Responsibilities for Technical Support Specialist Install and configure computer systems and applications within the company Respond to customer inquiries and assist in troubleshooting and resolving ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with ... You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and ...

Arrow Electronics

Technical Support Associate

Melville, NY · On-site

$36.17 - $44.21/hr

Technical Support Associate Since 1982, NIC Components (NIC), in partnership with Nippon Industries ... Conduct technical research to ensure accuracy and completeness of product specifications * Assist ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with ... You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and ...

monday.com

Technical Support Specialist

New York, NY · On-site

$85K - $101K/yr

... AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ... As part of the CX-TT organization, we're looking for a Technical Support Specialist who combines ...

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All JobsTechnical Support JobsTechnical Support Assistant JobsTechnical Support Assistant Jobs in Flushing, NY

Technical Support Assistant information

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$16

$25

$50

How much do technical support assistant jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for technical support assistant in Flushing, NY is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $28.61 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support assistant?

To thrive as a Technical Support Assistant, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically a relevant associate degree or technical certification. Familiarity with help desk ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues. These competencies are crucial for delivering timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges technical support assistants face when troubleshooting customer issues, and how can they effectively overcome them?

Technical Support Assistants often encounter challenges such as diagnosing complex technical problems with limited information and managing multiple support tickets simultaneously. Effectively overcoming these challenges involves active listening to thoroughly understand user concerns, utilizing available knowledge bases and escalation procedures, and maintaining strong time-management skills. Collaborating with team members and staying updated on product changes or updates also helps in efficiently resolving issues and delivering excellent customer service.

What is the difference between Technical Support Assistant vs Customer Service Representative?

AspectTechnical Support AssistantCustomer Service Representative
CredentialsOften requires technical certifications or knowledge of specific software/hardwareTypically requires excellent communication skills, sometimes customer service certifications
Work EnvironmentTechnical support centers, IT departments, or help desksCall centers, retail, or service industries
Employer & IndustryIT companies, tech support firms, or internal IT teamsRetail, telecommunications, or service sectors
Search & Comparison IntentPeople seeking technical troubleshooting rolesPeople looking for customer interaction roles

The main difference between a Technical Support Assistant and a Customer Service Representative lies in their focus. Technical Support Assistants handle technical issues, requiring specific technical skills and certifications, and work primarily in IT or tech support environments. Customer Service Representatives focus on customer interactions, often in retail or service industries, emphasizing communication skills. Both roles involve assisting customers but differ in technical complexity and work settings.

What does a technical support assistant do?

A technical support assistant provides assistance to users experiencing hardware or software issues, troubleshooting problems, and offering solutions. They often use diagnostic tools, communicate technical information clearly, and may document support cases for future reference.

What is entry-level technical support assistant?

An entry-level technical support assistant is a beginner position that involves helping users troubleshoot hardware and software issues, often using basic diagnostic tools. It typically requires good communication skills, basic technical knowledge, and may involve working in a help desk or support center environment. Certifications like CompTIA A+ can be beneficial for this role.

What are the most commonly searched types of Technical Support jobs in Flushing, NY?

The most popular types of Technical Support jobs in Flushing, NY are:

What cities near Flushing, NY are hiring for Technical Support Assistant jobs?

Cities near Flushing, NY with the most Technical Support Assistant job openings:

Technical Support Generalist

Manhattan, NY • On-site

Ampcus Inc
IT Services • 1 - 5K employees
Learn more about Ampcus Incexternal

Full-time

Re-posted 24 days ago

Job description

Job Summary:
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. The Technical Support Generalist is responsible for providing technical support and setup for OATS staff, programs, and a network of training centers throughout New York City.
Responsibilities:
• Maintain and support network of computer labs throughout NYC. This includes visiting partner locations to install new equipment (computer labs of 15 units or less), perform upgrades, and check for unreported issues. Travel throughout all five NYC boroughs required.
• Support mobile devices such as iPads and Chromebooks in addition to desktop PCs.
• Support conferencing and A/V systems at OATS offices.
• Assist with pulling data exports and data entry from/to systems including Salesforce CRM and Smartsheet.
• Track assets and work orders in Salesforce.
• Assist with general staff tech inquiries as-needed. This includes providing remote support for staff located in other cities.
Qualifications:
Required:
• This position requires excellent customer service, professionalism, problem solving ability, and critical-thinking skills in a fast-paced work environment.
• A professional demeanor and a high level of patience are two essential qualifications.
• Previous experience as a help desk technician or equivalent
• Familiarity with Windows, MacOS, iOS and Android operating systems
• Technical proficiency installing, configuring and troubleshooting Computers, mobile devices, and software applications
• Ability to independently research and resolve technical issues
Preferred:
• Prior experience with Salesforce
• Experience with Mobile Iron or other MDM software
• Experience with computer lab installs
Company:
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management. Founded in 2004, the company is headquartered in Chantilly, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
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About Ampcus

Sourced by ZipRecruiter

Ampcus Inc. is a ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM and CMMI SVC/3 SM certified global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals. Their success is our satisfaction. It’s why our clients sleep well at night. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

Year founded

2004

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