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Technical Support Assistant Jobs in Iowa (NOW HIRING)

State of Iowa

Program Support Associate

Des Moines, IA · Hybrid

$36K - $53K/yr

... Support Assistant 2 (ASA2) for the Field Services & Compliance Bureau within Field Office 2, ... The ASA2 ensures the public is promptly connected to the appropriate technical staff and drafts ...

State of Iowa

Fire Service Technical Assistant

Johnston, IA · On-site

$43K - $64K/yr

... Technical Assistant. Organization Background The Iowa Department of Public Safety (DPS) is a ... This position supports the Bureau's mission by performing the following duties: -Coordinates timely ...

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Desktop Support Technician I

Davenport, IA · On-site

$20 - $23/hr

... tracking Technical Support & Break/Fix * Diagnose and repair basic hardware issues on Windows/Apple Devices. * Troubleshoot printers and peripheral device failures * Assist with basic network ...

Tessenderlo Group

Process Engineer

Davenport, IA · On-site

Lead process improvement initiatives in collaboration with South America Operations Technical Support. * Assist in plant validation activities and global Manufacturing Excellence (ME) programs.

Zoetis

Pork Technical Services Veterinarian

Des Moines, IA · On-site

$106K - $152K/yr

Minnesota POSITION SUMMARY This Position will provide technical support for the assigned accounts ... Providing sound technical advice on routine inquiries, acting as a resource to assist other team ...

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Technical Support Assistant information

See Iowa salary details

$14

$22

$45

How much do technical support assistant jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical support assistant in Iowa is $22.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support assistant?

To thrive as a Technical Support Assistant, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically a relevant associate degree or technical certification. Familiarity with help desk ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues. These competencies are crucial for delivering timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges technical support assistants face when troubleshooting customer issues, and how can they effectively overcome them?

Technical Support Assistants often encounter challenges such as diagnosing complex technical problems with limited information and managing multiple support tickets simultaneously. Effectively overcoming these challenges involves active listening to thoroughly understand user concerns, utilizing available knowledge bases and escalation procedures, and maintaining strong time-management skills. Collaborating with team members and staying updated on product changes or updates also helps in efficiently resolving issues and delivering excellent customer service.

What is the difference between Technical Support Assistant vs Customer Service Representative?

AspectTechnical Support AssistantCustomer Service Representative
CredentialsOften requires technical certifications or knowledge of specific software/hardwareTypically requires excellent communication skills, sometimes customer service certifications
Work EnvironmentTechnical support centers, IT departments, or help desksCall centers, retail, or service industries
Employer & IndustryIT companies, tech support firms, or internal IT teamsRetail, telecommunications, or service sectors
Search & Comparison IntentPeople seeking technical troubleshooting rolesPeople looking for customer interaction roles

The main difference between a Technical Support Assistant and a Customer Service Representative lies in their focus. Technical Support Assistants handle technical issues, requiring specific technical skills and certifications, and work primarily in IT or tech support environments. Customer Service Representatives focus on customer interactions, often in retail or service industries, emphasizing communication skills. Both roles involve assisting customers but differ in technical complexity and work settings.

What cities in Iowa are hiring for Technical Support Assistant jobs? Cities in Iowa with the most Technical Support Assistant job openings:

Construction GPS Technology Support Specialist

Ziegler CAT

Altoona, IA • On-site

$26.85 - $32.21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Ziegler CAT rating

8.7

Company rating: 8.7 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

27th of 171 rated vehicle equipment hire

Job description

Ziegler CAT has a full-time, Construction Technology Support Specialist opening. This position will provide technical support to Ziegler's customers, field service technicians and sales staff regarding current technology product line. The technical support position will allow customers to communicate after the sale with individual's best suited to handle their technical questions and issues. This position will focus on helping internal and external customers efficiently use their equipment in the field.
Responsibilities:
  • Represent Ziegler technology grade control products including CAT, Trimble, Spectra, and others as they are sold to Ziegler's Construction market
  • Work with Ziegler's product managers to improve current product offering
  • Work with Ziegler product support field technicians to improve field repairs and to communicate troubleshooting standards
  • Coordinate and communicate with technical team to complete component support initiatives, identify warranty issues, facilitate product repairs and address other administrative tasks as required
  • Prepare equipment for customer sales, at times lifting and moving bulky equipment
  • Install and troubleshoot technology in the field, at times climb on to equipment in the field to demonstrate the use of technology to customers
  • Communicate with manufacturers to identify common failure causes and receive information related to product life
  • Resolve customer problems in a timely manner (via telephone calls, job site visits, office calls, etc.)
  • Remove and installs GPS equipment as necessary in order to diagnose technical issues and failures
  • Assist in classroom training with Training Coordinator to support Ziegler University of Position Technology
  • Perform back-up sales support when product manager is not available

Qualifications:
  • 4 year Bachelor's degree preferred, high school diploma required
  • Exceptional communication skills - ability to effectively present technical information and train new users
  • Ability to learn heavy equipment operation for the purpose of demonstration and training
  • Customer service oriented
  • Knowledge of and experience with the following is preferred: Construction Technology such as Trimble, AccuGrade, CAT Grade Control
  • Technical understanding of computer networks, systems and software

Travel:
Up to 25% travel is likely (primarily by automobile) for day trips within the dealer territory. Infrequent air travel is required to attend training sessions, GPS equipment trade shows, supplier factory meetings, and as required.
Minimum Physical Requirements:
  • Standing, walking, using hands, talking, hearing.
  • Working Conditions may be indoor and/or outdoor. Noise level may be loud at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
SEE YOURSELF AT ZIEGLER
Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!
The pay range for this position is
$26.85 to $32.21
Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes:
  • Health, Dental, Vision and Life Insurance
  • 15 days of PTO your first year, accrual starts day 1
  • 9 paid holidays
  • 401(k) plan with company contribution and match
  • HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
  • Short-Term and Long-Term Disability Insurance, FSA & EAP
  • Paid Parental Leave & Funeral Leave
  • Fitness membership discount
  • Education Assistance

At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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