Technical Support Assistant Jobs in Brazil, IA (NOW HIRING)

ACCOUNTABILITY

The Conference Center Set up is responsible for assisting the Conference Center Manager and/or Supervisor in setting up banquet facilities to meet guest satisfaction, property appearance, and employee support standards at Stoney Creek Hotel & Conference Center. This role emphasizes timely, high-quality, and accurate results, requiring strong problem-solving skills and technical aptitude. It involves handling abstract concepts and systems in an organized manner and demands deep expertise and attention to detail. 

Intellectual confidence, hands-on involvement, and limited delegation are essential for success in this role. 

REPORTS TO AND IS SERVED BY: Conference Center Supervisor/Manager, Assistant General Manager, or General Manager

FLSA Designation: Non-Exempt

WHAT TO EXPECT

Guest and Staff Interaction: Always greet guests and staff in a friendly and welcoming manner, providing assistance as requested. In case of unresolved issues, coordinate with staff and management. 

Room Maintenance: Responsible for cleaning and maintaining conference rooms and surrounding public areas, including carpets, windows, walls, garbage cans, portable bars, tables, chairs, and equipment after each function and during downtime. 

Back of the House Maintenance: Ensure cleanliness and maintenance of back-of-the-house areas, including the kitchen, back hall, banquet storage areas, and A/V storage areas after each function and during downtime. 

Kitchen Equipment: Be knowledgeable about the operation of all kitchen equipment and appliances, maintaining their cleanliness. Report any discrepancies or repair needs to maintenance promptly. 

Event Setup: Read and interpret Banquet Event Orders accurately to set up conference rooms for events, including in- house breaks and audio/visual requirements ensuring proper placement of tables, chairs, linens, pads, pens, mints, water glasses, water stations, and break tables. 

Catering Support: Assist caterers in setting up food and beverages on time and presenting them tastefully. A/V Equipment: Be proficient in the operation of all hotel-owned audio/visual equipment. 

Security: Maintain the security of conference rooms to protect hotel assets and guests' belongings. 

Perform routine maintenance tasks such as vacuuming carpets, cleaning windows, dusting blinds, replacing burned-out light bulbs, and ensuring conference rooms meet cleanliness standards. Clean and sanitize kitchen floors, counters, tables, walls, and equipment regularly, disposing of trash as needed. 

Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment. 

Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job. Attend and participate in all property or department meetings as requested.

PROUD OWNER 

Attention to detail and a commitment to safety and cleanliness. 

Ability to work independently and efficiently. 

Strong organizational skills to manage tasks and prioritize work. 

Good physical stamina and the ability to perform physical tasks such as lifting and bending. 

Ability to work effectively in a fast-paced and dynamic environment. 

HELD ACCOUNTABLE TO 

Guest satisfaction, brand standards, maintain food safety policies and procedures, and maintain a clean and welcoming environment. 

SOFT SKILLS

CHARACTERISTICS: Independent, assertive, self-confident, self-starter, sociable, innovative, and driving.

MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth. 

HARD SKILLS 

EDUCATION AND EXPERIENCE: 

High School degree or GED. 

Hospitality experience desired. 

Knowledgeable of the use of all equipment used to carry out the tasks of the hotel and able to train others. 

PHYSICAL DEMANDS: lift, carry, push, and pull up to 50+ lbs. Standing for extended periods and performing repetitive motions.

TRAVEL: N/A

POSITION: On-site work at each hotel property.