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Technical Support Assistant Jobs in Iowa (NOW HIRING)

BAE Systems

Technical Co-Op 2

Cedar Rapids, IA · On-site

$42K - $57K/yr

Support robotics, automation, and process improvement projects as required. * Assist the ... Must be pursuing a 4-year technical, engineering, operations, or supply chain management degree

Lightedge

Technical Trainer

Des Moines, IA · Hybrid

$31.75 - $42.25/hr

Presentation Materials * Assist with identifying training resources to define operational growth ... Demonstrated technical support history and understanding of technical problem resolution

Lightedge

Technical Trainer

Des Moines, IA · Hybrid

$31.75 - $42.25/hr

Presentation Materials * Assist with identifying training resources to define operational growth ... Demonstrated technical support history and understanding of technical problem resolution

Lightedge

Technical Trainer

Des Moines, IA · On-site

$31.75 - $42.25/hr

Presentation Materials * Assist with identifying training resources to define operational growth ... Demonstrated technical support history and understanding of technical problem resolution

Kuder Inc

Implementation and Partner Support

Adel, IA · On-site

This role combines customer success, technical support, and operational and onboarding ... Provide renewal reminders and assist with renewal communications. * Support training and mentoring ...

Mi-T-M Corporation

Sales Support Representative

Peosta, IA · On-site

$16.50 - $22.50/hr

Analyze and process return requests in accordance with company policies and procedures * Assist customers with equipment-related issues, offering technical support and troubleshooting assistance

Mi-T-M Corporation

Sales Support Representative

Peosta, IA · On-site

$16.50 - $22.50/hr

Analyze and process return requests in accordance with company policies and procedures * Assist customers with equipment-related issues, offering technical support and troubleshooting assistance

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All JobsTechnical Support JobsTechnical Support Assistant JobsTechnical Support Assistant Jobs in Iowa

Technical Support Assistant information

See Iowa salary details

$14

$22

$45

How much do technical support assistant jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical support assistant in Iowa is $22.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support assistant?

To thrive as a Technical Support Assistant, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically a relevant associate degree or technical certification. Familiarity with help desk ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues. These competencies are crucial for delivering timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges technical support assistants face when troubleshooting customer issues, and how can they effectively overcome them?

Technical Support Assistants often encounter challenges such as diagnosing complex technical problems with limited information and managing multiple support tickets simultaneously. Effectively overcoming these challenges involves active listening to thoroughly understand user concerns, utilizing available knowledge bases and escalation procedures, and maintaining strong time-management skills. Collaborating with team members and staying updated on product changes or updates also helps in efficiently resolving issues and delivering excellent customer service.

What is the difference between Technical Support Assistant vs Customer Service Representative?

AspectTechnical Support AssistantCustomer Service Representative
CredentialsOften requires technical certifications or knowledge of specific software/hardwareTypically requires excellent communication skills, sometimes customer service certifications
Work EnvironmentTechnical support centers, IT departments, or help desksCall centers, retail, or service industries
Employer & IndustryIT companies, tech support firms, or internal IT teamsRetail, telecommunications, or service sectors
Search & Comparison IntentPeople seeking technical troubleshooting rolesPeople looking for customer interaction roles

The main difference between a Technical Support Assistant and a Customer Service Representative lies in their focus. Technical Support Assistants handle technical issues, requiring specific technical skills and certifications, and work primarily in IT or tech support environments. Customer Service Representatives focus on customer interactions, often in retail or service industries, emphasizing communication skills. Both roles involve assisting customers but differ in technical complexity and work settings.

What cities in Iowa are hiring for Technical Support Assistant jobs? Cities in Iowa with the most Technical Support Assistant job openings:

Tech Support Representative

CenturyLink

Des Moines, IA

Full-time

Re-posted 3 days ago

CenturyLink rating

7.8

Company rating: 7.8 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

36th of 97 rated telecommunications companies

Job description

Company Description

CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions - including home and wireless voice solutions and digital television - provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.

Job Description

Technical Support Representative

CenturyLink is seeking upbeat customer service contact center representatives to assist current high-speed internet customers with service related issues including hardware and software configurations. All inbound contact is with residential customers. Combined with your current computer skills, CenturyLink has an extensive technical support training program for you to achieve success. This is a full-time, contact center position.

Job Responsibilities:

  • Works with customers to identify service-related needs and offers the most appropriate solutions providing world-class customer service.
  • Diagnoses and resolves basic network and modem functionality issues.
  • Walks customers through common hardware and software configurations to maximize service functionality.
  • Provides solutions for customer repair problems or formulates trouble reports.
  • Interfaces with customers over the phone providing status updates and ensuring service has been restored.
  • Schedules a technician dispatch for on-site service calls when necessary.
  • Escalates appropriate technical issues to Tier 2 Technical support when needed.



Qualifications

Qualifications:

  • Requires customer contact and the ability to effectively communicate over the phone with residential customers.
  • Must be a flexible, independent, self-motivated problem solver who can consistently work and enjoy a fast pace.
  • Demonstrated interpersonal communication skills for communicating with customers.
  • Ability to work flexible hours including evenings, weekends, holidays and overtime is required.
  • Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting.
  • Experience with common internet software is preferred.


Additional Information

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.


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