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Technical Support Analyst Remote Jobs in Schenectady, NY

ClinDCast LLC

Healthy Planet Analyst

Albany, NY · Remote

$55 - $60/hr

Healthy Planet Analyst Location: 100% Remote Job Type: Contract ???? Urgently Hiring Job Summary: We are seeking a Healthy Planet Analyst to support environmental sustainability initiatives by ...

Amatriot Group, LLC

Business Analyst

Albany, NY · Remote

$72K - $85K/yr

Albany, NY (Mostly Remote) Security Clearance: None Job Type: Full-Time Target Salary Range*: $72 ... Bachelor's degree in related technical field or equivalent Experience: * * Three (3) years as ...

Amatriot Group, LLC

Business Analyst

Rensselaer, NY · Remote

$72K - $85K/yr

Albany, NY (Mostly Remote) Security Clearance: None Job Type: Full-Time Target Salary Range*: $72 ... Bachelor's degree in related technical field or equivalent Experience: * * Three (3) years as ...

ACS Consultancy Services

Payroll Analyst

Albany, NY · Remote

Payroll Analyst Location : Remote We are currently seeking candidates who meet the following ... Support internal and external audits with payroll-related documentation. * Identify process ...

Lantern

Strategy Analyst

Albany, NY · Remote

Big problems require big ideas and a team that supports new ideas. * You care deeply for your ... This is a remote-first role with occasional (~1x month) travel. Responsibilities and Duties:

ClinDCast LLC

Epic Bridges Analyst

Albany, NY · Remote

ClinDCast is looking for Epic Bridges Analyst * Design, build, test, and support Epic Bridges ... Good communication and problem-solving skills This is a remote position.

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Technical Support Analyst Remote information

See Schenectady, NY salary details

$14

$26

$42

How much do technical support analyst remote jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for technical support analyst remote in Schenectady, NY is $26.64, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $30.24 per hour, depending on experience, location, and employer.

What is a technical support analyst remote?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the key skills and qualifications needed to thrive in the technical support analyst remote position?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

What job categories do people searching Technical Support Analyst Remote jobs in Schenectady, NY look for?

The top searched job categories for Technical Support Analyst Remote jobs in Schenectady, NY are:

What cities near Schenectady, NY are hiring for Technical Support Analyst Remote jobs?

Cities near Schenectady, NY with the most Technical Support Analyst Remote job openings:

Technical Support Analyst Remote jobs near you
Infographic showing various Technical Support Analyst Remote job openings in Schenectady, NY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,417 per year, or $26.6 per hour.

Epic Ambulatory Analyst

ClinDCast LLC

Albany, NY • Remote

Full-time

Re-posted 29 days ago

Job description

We are seeking a skilled Epic Community Connect Analyst with a strong background in EpicCare Ambulatory build, implementation, and support. The ideal candidate will have a blend of technical Epic skills and clinical workflow understanding, with a proactive approach and strong customer service mindset.
Key Responsibilities:

  • Build, configure, and maintain EpicCare Ambulatory within the Epic Community Connect environment.
  • Collaborate with clinical and IT teams to support the implementation and optimization of Epic applications.
  • Develop and support reports, dashboards, and SlicerDicer tools to meet clinical and operational needs.
  • Assess and manage user security roles and permissions based on clinical workflows.
  • Utilize ServiceNow for issue tracking, incident management, and change control.
  • Provide end-user support, training, and troubleshooting as needed.
  • Independently manage tasks and take initiative in identifying and solving system-related issues.
Must-Have Skills:

  • 2+ years of Epic Community Connect – EpicCare Ambulatory build experience

  • 2+ years of Epic implementation and support experience
  • Knowledge of Reporting Workbench, SlicerDicer, Dashboards

  • Understanding of security assessment and end-user role design

  • Experience with ServiceNow

  • Strong customer service skills and ability to work independently
Required Certifications:

  • EpicCare Ambulatory

  • Analysis of Clinical Tools and Reporting Badge

  • Healthy Planet & Registries

  • Regulatory Reporting (MIPS) Badges

Preferred Qualifications:

  • Clinical background such as Medical Assistant (MA), Registered Nurse (RN), or Licensed Practical Nurse (LPN)

  • Experience working directly in clinical environments and understanding of day-to-day workflows
  • Strong communication and cross-functional collaboration skills

This is a remote position.

ClinDCast logo

About ClinDCast

Sourced by ZipRecruiter

ClinDCast is at the forefront of shaping the future of healthcare by partnering with globally recognized healthcare organizations and offering them innovative solutions and expert guidance. Our suite of services is designed to cater to a broad range of needs of healthcare organizations, including healthcare IT innovation, electronic health record (EHR) implementation & optimizations, data conversion, regulatory and quality reporting, enterprise data analytics, FHIR interoperability strategy, payer-to-payer data exchange, and application programming interface (API) strategy. With 15+ Years Of Healthcare IT Industry Experience, ClinDCast Is A Trusted Partner For Payers, Providers, And Lifesciences Organizations, Enabling Them To Deliver Exceptional Product And Solutions For Their Customers.

Industry

Health care and social assistance

Company size

11 - 50 Employees

Headquarters location

Wesley Chapel, FL, US

Social media

Twitter

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