Technical Support Analyst Remote Jobs in Alabama

CareTracker, a division of Harris; is seeking a Technical Product Manager PM/EMR who will be the connective tissue between business stakeholders and the development team.

You bring the what and the desired when. Engineering brings the how and the when-can. Your job is to negotiate that gap constantly, make the case with evidence, and keep the organization moving forward even when the answer is not yet.

This is a hands-on Product Owner role and a people manager role. You will own the backlog, lead a team of Business Analysts, and be accountable for outcomes, not just delivery.

This remote role welcomes candidates anywhere in the US. Travel is required as needed, approximately once a year. Preference will be given to candidates who can work in EST timezone.

Salary:

115K - 130K

What your impact will be:

What you will own

• Product direction and roadmap for PM and EMR, with primary depth in PM and RCM.
• The Jira backlog: vision, grooming, prioritization, refinement, and Definition of Ready across all active epics and sprints.
• A team of Business Analysts supporting PM and EMR, including their assignments, development, and performance.
• Revenue cycle outcomes: eligibility, charge capture, claims (837), remits (835), denials, resubmissions, and patient billing.
• Cross-functional alignment with Sales, Support, Professional Services, and customers on what is coming next and why.
• Release readiness in partnership with the Scrum Master, Tech Lead, QA, and Implementation.

What you will do

• Build and maintain deep knowledge of how CareTracker works today, not just the documented behavior, but the real behavior customers depend on.
• Translate customer problems, regulatory drivers, and business goals into a clear, prioritized roadmap that accounts for technical constraints honestly.
• Own the Jira backlog end to end: write epics, stories, and acceptance criteria that engineering can build against without guesswork; keep the board clean, current, and meaningful.
• Run Scrum ceremonies effectively as Product Owner: sprint planning, backlog refinement, sprint review, and retrospectives; bring prepared, prioritized, and well-defined work into every sprint.
• Partner with the Tech Lead on architectural trade-offs, integration design (HL7, FHIR, X12), and legacy modernization decisions.
• Make the case for prioritization with data and customer evidence, up to leadership, across to engineering, and out to stakeholders, and be willing to hear no and come back better.
• Run regular customer and stakeholder conversations to validate problems and pressure-test solutions.
• Define and track success metrics for every initiative, and close the loop on what shipped versus what moved.
• Use AI-assisted workflows to produce documentation, meeting synthesis, backlog artifacts, diagrams, and decision rationale faster and more consistently than traditional approaches, and bring those habits to your team.
• Lead, coach, and develop the Business Analyst team: set expectations, give regular feedback, run one-on-ones, and grow the bench.

What you are walking into

• A platform in active stabilization. There is meaningful technical debt, and the business simultaneously needs the platform to stabilize and to grow. You will live in that tension every day.
• Pushback is part of the job. Engineering will say no, or not yet. Business stakeholders will say now. Your job is not to pick a side. It is to build the argument that moves the right things forward at the right time, with evidence.
• You will have influence, not authority, over engineering. Your power comes from the clarity of your thinking, the quality of your artifacts, and the trust you build, not from your title.
• Revenue cycle workflows that span eligibility (270/271), claims (837P/I), remits (835), denials, resubmissions, and patient billing, each with payer-specific rules, edge cases, and years of accumulated logic.
• Behaviors that were never documented as features because they simply became ones. Customers built their workflows around them. Breaking one, even accidentally, has real consequences for their revenue.
• A Business Analyst team that carries institutional knowledge that does not exist anywhere else. Learning from them, growing them, and protecting their knowledge is part of the job.
• A culture that is evolving. You will be expected to model the product culture we are building: data over opinions, customer outcomes over internal preferences, and constructive challenge over passive agreement.

How you will work

• You will sit inside a delivery triad with a Tech Lead and Scrum Master. The Tech Lead owns how we build it. The Scrum Master owns how the team runs. You own what we build and why. The three of you operate as one unit with shared accountability for the Definition of Done.
• You bring the roadmap proposals, the prioritized Jira backlog, and the desired timelines. Engineering brings technical feasibility and realistic delivery windows. The gap between those two is where your job lives. You will not always get what you want, and that is fine. What matters is that the right things move and the reasoning is documented.
• Your BAs are an extension of your product leadership and a critical source of institutional memory. The knowledge they carry about how the system behaves and how customers use it is irreplaceable. Your ability to work with them, learn from them, and help them grow is central to this role.
• You will work closely with Sales, Support, and Professional Services, because in our world the best product insight comes from the people closest to customers. You will be on calls, on site occasionally, and in the product daily.
• You are expected to bring AI into how you work: how you summarize meetings, generate artifacts, draft requirements, build diagrams, and document decisions. And you are expected to help the people around you do the same.

What we are looking for:

• 5+ years in product management or product ownership for a healthcare PM, RCM, or EMR product, ideally at a vendor serving independent or group practices.
• Deep working knowledge of ambulatory revenue cycle: eligibility (270/271), claims (837P/I), remits (835), denials and appeals, payer rules, clearinghouse workflows, and patient statements.
• Proven ability to move priorities in organizations where you do not have direct authority over engineering, through argument, evidence, and relationship, not position.
• Experience on a mature platform where backward compatibility and customer trust are real constraints, not just talking points.
• High tolerance for ambiguity and a track record of making forward progress anyway: relentless on the problem, patient with the process.
• Hands-on, daily use of Jira as a Product Owner: backlog management, epic and story authoring, sprint planning, velocity tracking, and keeping the board as a source of truth.
• Solid command of Scrum: sprint ceremonies, Definition of Ready, Definition of Done, stakeholder communication across the sprint cycle, and the discipline to keep the team focused on committed scope.
• Experience working in or maturing an agile team, not just participating in agile rituals but actively improving how the team plans, refines, and delivers.
• Hands-on experience writing PRDs, epics, and stories that engineering teams have shipped, with acceptance criteria strong enough to prevent scope creep.
• Direct people management experience: coaching, performance feedback, and developing analysts or product team members.
• Strong written and verbal communication: able to brief executives and talk shop with engineers in the same day.
• Experience with HL7, FHIR, or X12 standards in a product context.
• Active, practical use of AI tools in your day-to-day work, not as a novelty, but as a genuine productivity multiplier for documentation, synthesis, and artifact generation.

What would make you stand out:

• Prior hands-on experience as a biller, coder, practice administrator, or RCM analyst before moving into product. Domain intuition at that level is hard to teach and we weight it heavily.
• Experience with denial management, resubmission workflows, and claim audit trails.
• Exposure to clinical workflows in an ambulatory EMR: charting, orders, e-prescribing, results.
• Experience on a product undergoing legacy modernization, where decisions had to balance new architecture against existing customer dependencies.
• History of introducing AI-assisted practices to a team: helping others build the habit, not just using it yourself.
• Experience configuring or improving Jira workflows, board structure, or agile processes for a product team.
• Experience building or shaping AI-assisted product features: ambient documentation, prior auth automation, denial prediction, or similar.

What we can offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work and more!

About CareTracker:

Harris CareTracker is a leading provider of cloud-based Electronic Health Records (EHR) and Practice Management solutions, serving thousands of healthcare providers for over 20 years. Our integrated platform streamlines operations, enhances patient care, and ensures compliance with healthcare regulations. With a focus on user-friendly design and continuous innovation, we empower medical practices to achieve operational excellence and improve patient outcomes. Learn more at: harriscaretracker.com

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.

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