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Technical Support Advocate Jobs (NOW HIRING)

Jobgether

Act as a customer advocate internally , providing structured feedback on recurring issues, platform ... Proven experience in technical support or a closely related engineering role , with a strong ...

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Technical Support Engineer

San Francisco, CA · On-site

$80 - $100/hr

Serve as a customer advocate and coordinate communication during critical incidents. * Create and maintain process or troubleshooting documentation in the Technical Support knowledge base.

New

Microsoft

Technical Support Engineer

Redmond, WA · On-site

By combining deep technical expertise, partner advocacy, and cross-functional leadership, this role ... Experience supporting licensing, subscriptions, billing, provisioning, identity, or access ...

Generac

Technical Support Representative

Pewaukee, WI · On-site

The Technical Support Representative III is responsible for providing technical support to our ... Advocate for product or document changes Minimum Job Requirements Education Associates Degree or ...

Coralogix

Technical Support Engineer

San Francisco, CA · On-site +1

$90K - $120K/yr

Advocate internally for customer needs - be the technical voice of the customer within Coralogix ... Support Engineer / Customer Success Engineer / Delivery Engineer * BA/BSc degree in Computer ...

Generac

Technical Support Representative

Reno, NV · On-site

The Technical Support Representative III is responsible for providing technical support to our ... Advocate for product or document changes Minimum Job Requirements Education Associates Degree or ...

Socure

Technical Support Engineer

$90K - $115K/yr

Serve as a customer advocate and coordinate communication during critical incidents. * Create and maintain process or troubleshooting documentation in the Technical Support knowledge base.

DR Power LLP

Technical Support Representative

Waukesha, WI · On-site

$50 - $70/hr

Technical Support Representative page is loaded## Technical Support Representativelocations ... Advocate for product or document changes**Minimum Job Requirements** Education Associates Degree or ...

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Gigs

Technical Support Engineer

New York, NY

$150K - $180K/yr

The Role As a Technical Support Engineer, you will serve as the technical anchor for our support ... Shape the Platform - You are the customer advocate in the room with Engineering. You will use ...

Coralogix

Technical Support Engineer

San Francisco, CA · Remote

$90K - $120K/yr

Advocate internally for customer needs - be the technical voice of the customer within Coralogix ... Support Engineer / Customer Success Engineer / Delivery Engineer * BA/BSc degree in Computer ...

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Technical Support Advocate information

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How much do technical support advocate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for technical support advocate in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Technical Support Advocate?

A Technical Support Advocate is a professional who assists customers in troubleshooting and resolving technical issues related to products or services. They serve as the primary point of contact for technical inquiries, offering guidance and solutions via phone, email, chat, or in-person. Their role often involves diagnosing problems, recommending fixes, and escalating complex issues to specialized teams when necessary. Technical Support Advocates also help educate users about product features and best practices, ensuring customer satisfaction and efficient problem resolution.

What are the key skills and qualifications needed to thrive as a Technical Support Advocate?

To thrive as a Technical Support Advocate, you need strong problem-solving abilities, technical knowledge of relevant products or services, and usually at least an associate degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential, and certifications like CompTIA A+ can be highly beneficial. Excellent communication, patience, and active listening are critical soft skills for effectively assisting users and de-escalating tense situations. These skills ensure swift and accurate resolution of customer issues, leading to higher satisfaction and maintaining a positive brand reputation.

What are some common challenges Technical Support Advocates face when assisting customers, and how are they typically addressed?

Technical Support Advocates often encounter challenges such as troubleshooting complex technical issues remotely, managing high ticket volumes, and communicating effectively with users of varying technical backgrounds. These challenges are typically addressed through comprehensive training, access to detailed knowledge bases, and ongoing collaboration with engineering or product teams. Advocates also develop strong problem-solving and interpersonal skills, enabling them to explain solutions clearly and maintain a positive customer experience, even in stressful situations.

What is the difference between Technical Support Advocate vs Customer Support Specialist?

AspectTechnical Support AdvocateCustomer Support Specialist
Required CredentialsTypically technical certifications or knowledge of specific productsCustomer service skills, sometimes basic technical knowledge
Work EnvironmentTechnical departments, often troubleshooting and resolving product issuesCustomer service centers, handling inquiries and complaints
Employer & Industry UsageTech companies, software, hardware providersRetail, telecom, service industries
Search & Comparison IntentTechnical support roles, troubleshooting, product knowledgeCustomer service, client communication, issue resolution

The main difference is that Technical Support Advocates focus on technical troubleshooting and product expertise, while Customer Support Specialists handle general customer inquiries and service issues. Both roles require strong communication skills, but Technical Support Advocates often need more technical certifications and product knowledge.

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What job categories do people searching Technical Support Advocate jobs look for?

The top searched job categories for Technical Support Advocate jobs are:

Technical Support Advocate jobs near you
Infographic showing various Technical Support Advocate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Manager

Brady Worldwide, Inc.

Salt Lake City, UT • On-site

Full-time

Posted 25 days ago

Job description

PDC is seeking a strategic, process-driven Manager of Technical Support & Printer Repair to oversee our hardware and software support operations. In this critical leadership role, you will be the operational engine behind our post-sales success, ensuring that our customers experience minimal downtime and receive exceptional service.

You will manage a hybrid organization, directly leading a team of technical support representatives while also providing mentorship and strategic direction to a Supervisor who oversees our day-to-day tier-one support and printer repair technicians. Beyond people leadership, this role is heavily focused on operational excellence: you will be responsible for designing, writing, and implementing the standard operating procedures (SOPs) that dictate how we troubleshoot software, repair hardware, and deliver seamless service at scale.

Team Leadership & Development

  • Lead a Layered Organization: Directly manage a team of Technical Support Representatives while mentoring and guiding a Support & Repair Supervisor.
  • Coach & Develop: Foster a culture of continuous learning, empathy, and high performance. Guide your Supervisor in effective people management and help individual contributors develop their technical and customer service skills.
  • Invest in people: Hold meaningful 1-on-1s, give constructive feedback, and help team members build clear career development plans.
  • Close the skill gaps: Identify where the organization needs training and organize sessions to level up their technical knowledge and customer service skills.
  • Build the culture: Help recruit, onboard, and set up new hires for long-term success while fostering a collaborative, customer-first environment across all tiers of support.

Process Engineering & Documentation

  • Write the Playbook: Design, document, and publish comprehensive SOPs for the technical support desk and printer repair depot.
  • Streamline Workflows: Identify operational bottlenecks between the support desk and the repair team. Build processes that seamlessly transition a customer from a software troubleshooting call to a hardware repair RMA when necessary.
  • Establish Metrics: Define, track, and optimize Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for ticket resolution times, repair turnaround times, and customer satisfaction.

Technical Support Operations

  • Keep operations smooth: Oversee daily tech support, ensuring customer requests are logged, tracked, and resolved without falling through the cracks.
  • Look past & Reinforce KPIs: Monitor response times and KPI metrics, using them not just as numbers, but as tools to ensure an excellent customer experience.
  • Spot trends and patterns: Review support tickets and customer feedback to catch recurring technical issues and find proactive ways to fix them.
  • Build a technical knowledge base: Make sure troubleshooting procedures, resolutions, and best practices are clearly documented so the team isn't reinventing the wheel.

Escalation & Customer Experience

  • Be the ultimate safety net: Step in as the primary escalation point for critical customer issues involving hardware, software, or workflow disruptions.
  • Communicate with empathy: Translate complex technical realities into clear, reassuring updates for stressed customers during critical escalations.
  • Protect team bandwidth: Balance customer urgency with your team's actual capacity, ensuring tasks are prioritized effectively without burning people out.

Cross-Functional Collaboration

  • Be the "Voice of the Field": Champion the realities of our customers and field teams to Product Management, Engineering, Development, and QA.
  • Bridge the departmental gaps: Advocate for support and field needs in cross-functional meetings to ensure product bugs and technical flaws get prioritized and fixed.
  • Drive long-term product updates: Turn daily field and support insights into actionable feedback for long-term engineering and product improvements.

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