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Technical Support Advocate Jobs (NOW HIRING)

Gotransverse

Technical Support Engineer

Austin, TX · On-site

$70K - $80K/yr

Role Overview As a Technical Support Engineer based in Austin, you will be a trusted technical ... and advocate for customer needs. * Maintain accurate, well-organized records in the ticketing ...

Flex Dental

Technical Support Manager

Provo, UT · On-site

Foster a culture of accountability, collaboration, continuous learning, and customer advocacy ... JOB QUALIFICATIONS * 3+ years of leadership experience in Customer Support/Technical Support

Brinqa

Technical Support Engineer

Act as an initiator and advocate for AI-assisted ways of working - proactively bring new tools and ... At least 3+ years in a technical, customer-facing support or implementation role supporting ...

TEKsystems

Customer Technical Support

San Diego, CA · Remote

$18.50/hr

Serve as a customer advocate by communicating feedback and needs to internal teams. * Recommend ... Customer Technical Support * Technical Troubleshooting * Technical Issue Resolution * Healthcare ...

Holland & Hart

Technical Support Analyst II

Boise, ID · On-site

Be an end user advocate while maintaining quality customer service and effective communications ... technical support * Utilize appropriate tools to provide end user support and issue resolution

TEKsystems

Customer Technical Support

San Diego, CA · Remote

$18.50/hr

FULLY REMOTE Customer Technical Support Specialist Must have: * at least 1 year of call center * at ... Serves as a customer advocate by communicating customer needs and feedback to internal teams.

Wispr Flow

Technical Support Engineer

New York, NY · On-site

$60K - $90K/yr

About the Role We're looking for a Technical Support Engineer who doesn't just close tickets. You ... Advocate for customers internally by surfacing product gaps, recurring pain points, and feature ...

Outreach

Manager, Technical Support

Seattle, WA · On-site +1

$90K - $160K/yr

Develop and lead a team of Technical Support Engineers, providing enterprise-level, world-class ... Advocate/manage needed changes in product * Manage to KPIs, including quality, process and ...

Persistent Systems

Technical Support Lead

Manhattan, NY

$120K - $151K/yr

Demonstrated ability to identify process improvements and advocate for operational changes across ... The Technical Support function becomes more scalable, communicative, and forward-looking The base ...

Outreach

Manager, Technical Support

Seattle, WA · On-site

$90K - $160K/yr

Develop and lead a team of Technical Support Engineers, providing enterprise-level, world-class ... Advocate/manage needed changes in product * Manage to KPIs, including quality, process and ...

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Technical Support Advocate information

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How much do technical support advocate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for technical support advocate in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Technical Support Advocate?

A Technical Support Advocate is a professional who assists customers in troubleshooting and resolving technical issues related to products or services. They serve as the primary point of contact for technical inquiries, offering guidance and solutions via phone, email, chat, or in-person. Their role often involves diagnosing problems, recommending fixes, and escalating complex issues to specialized teams when necessary. Technical Support Advocates also help educate users about product features and best practices, ensuring customer satisfaction and efficient problem resolution.

What are the key skills and qualifications needed to thrive as a Technical Support Advocate?

To thrive as a Technical Support Advocate, you need strong problem-solving abilities, technical knowledge of relevant products or services, and usually at least an associate degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential, and certifications like CompTIA A+ can be highly beneficial. Excellent communication, patience, and active listening are critical soft skills for effectively assisting users and de-escalating tense situations. These skills ensure swift and accurate resolution of customer issues, leading to higher satisfaction and maintaining a positive brand reputation.

What are some common challenges Technical Support Advocates face when assisting customers, and how are they typically addressed?

Technical Support Advocates often encounter challenges such as troubleshooting complex technical issues remotely, managing high ticket volumes, and communicating effectively with users of varying technical backgrounds. These challenges are typically addressed through comprehensive training, access to detailed knowledge bases, and ongoing collaboration with engineering or product teams. Advocates also develop strong problem-solving and interpersonal skills, enabling them to explain solutions clearly and maintain a positive customer experience, even in stressful situations.

What is the difference between Technical Support Advocate vs Customer Support Specialist?

AspectTechnical Support AdvocateCustomer Support Specialist
Required CredentialsTypically technical certifications or knowledge of specific productsCustomer service skills, sometimes basic technical knowledge
Work EnvironmentTechnical departments, often troubleshooting and resolving product issuesCustomer service centers, handling inquiries and complaints
Employer & Industry UsageTech companies, software, hardware providersRetail, telecom, service industries
Search & Comparison IntentTechnical support roles, troubleshooting, product knowledgeCustomer service, client communication, issue resolution

The main difference is that Technical Support Advocates focus on technical troubleshooting and product expertise, while Customer Support Specialists handle general customer inquiries and service issues. Both roles require strong communication skills, but Technical Support Advocates often need more technical certifications and product knowledge.

More about Technical Support Advocate jobs
What job categories do people searching Technical Support Advocate jobs look for? The top searched job categories for Technical Support Advocate jobs are:
Technical Support Advocate jobs near you
Infographic showing various Technical Support Advocate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Analyst

MARS Solutions Group

Milwaukee, WI • On-site

Contractor

Re-posted 11 days ago

Job description

MARS Solutions Group is looking for a Technical Support Analyst. Our client is a (Technology/Financial Services) industry leader looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability.
This is a hybrid position. 3 days (Mon, Tues, Wed) onsite at our Milwaukee or Franklin, WI office. 

Job Title: Associate Support Engineer I 

About the Role:

To support our growing team, we are looking for an Associate Support Engineer to work with our Field Experience team.You're the right fit if you love to solve problems and are always striving to learn new things. We're looking for self-motivated and self-driven engineers who are passionate about what they do and love technology.
As an Associate Support Engineer (NM Conect), you will be directly supporting the Field Experience as it relates to the (NMC) NM Connect, NMC Digital and SRC. In addition to being a voice of the user, you will be working directly with a wide variety of field and Home Office users, both helping to resolve their technical questions and issues and to help them use NMC/SRC to maximize their effectiveness, efficiency, and productivity.

Key Responsibilities:

  • Uses knowledge of PC, mobile devices, hardware, software configurations, operating systems, and LAN to resolve technical environment issues and provide implementation support to effectively support our customers. Provides omni-channel technical support (Home Office and Field) in a fast-paced, high-pressure environment while multi-tasking (e.g. two simultaneous chat windows) and/ or reprioritizing efforts as needed.
  • Performs initial client experience consultation to include Applying functional/technical knowledge for problem/issues analysis, use of software tools to assist in developing solutions, and test fixes to resolve first action whenever possible.
  • Seeks more complex assignments and issue resolution to gain experience in becoming a cross-functional technical subject matter expert in both Field and home office technology support.
  • Identifies process/ service improvement ideas with a continuous learning and improvement mindset. Partners with more experienced team members to help drive innovation and idea implementation where possible.
  • Ability to establish strong interpersonal relationships with internal and external teams. Participates in temporary project/support assignments as needed.
  • Leverages experience, existing communication channels, and knowledge management to execute processes and resolve issues while exciting and level-setting clients about the technology environment. Offers ideas to enhance client experience

Desired Qualifications and Skills:

  • Associate or Bachelor's degree in Computer Science, MIS, or related field OR a significant amount of directly related work experience required
  • Minimum of 2 years technical Help Desk experience
  • Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools.
  • Demonstrates strong customer service skills that translate both inside (HO) and externally (Field), verbally and in writing at all levels in a succinct yet understandable fashion based on audience.
  • Includes exemplifying a professional image that supports the vision of future service and the ability to provide multi-channel support in a rapidly changing technology environment. Resolves issues while exciting and level-setting clients about the technology environment. Offers ideas related to enhancing the client experience.
  • Strong oral and written communication skills, including the ability to quickly build rapport and create a distinctive client experience.
  • Strong analytic skills and ability to solve problems
  • Initiative and motivation to include willingness to share feedback to drive process improvement
  • Keen attention to detail including proficiency in clear and understandable ticket documentation.
  • Ability to adapt to the changing needs of the business.

Skills-Proficiency Level:

Agile Methodologies - Basic
Communication - Intermediate
Cross-Functional Partnerships - Basic
Customer Advocacy - Basic
Customer Service - Intermediate
Engineering Practices - Basic
IT Service Management - Basic
Monitor System Performance - Basic
Programming Languages - Basic
Software Engineering - Basic
Technical Problem Solving - Intermediate
Technology Platforms - Basic

About MARS Solutions Group:
MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.