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Technical Support Advocate Jobs (NOW HIRING)

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

Title: IT Technical Support Location: Columbus, OH Duration: 12 Months Executive Summary: The ... Being empathetic to the customer's situation while also showcasing advocacy and ownership of ...

STAHL

Technical Support Manager

Washington, DC

Technical Support Manager WHO WE ARE: STAHL Companies provides the Program Management for its ... STAHL advocates for policies that can improve government services and maintain our government ...

Quavo, Inc.

Director, Technical Support

This role provides oversight and guidance to Client Advocates and Technical Support Analysts, while leading Client Support strategy and growth. The Director partners closely with the Onboarding team ...

Socure

Technical Support Engineer

San Francisco, CA · On-site

$90K - $115K/yr

Serve as a customer advocate and coordinate communication during critical incidents. * Create and maintain process or troubleshooting documentation in the Technical Support knowledge base.

Coralogix

Technical Support Engineer

San Francisco, CA · On-site +1

$90K - $120K/yr

Advocate internally for customer needs - be the technical voice of the customer within Coralogix ... Support Engineer / Customer Success Engineer / Delivery Engineer * BA/BSc degree in Computer ...

Generac

Technical Support Representative

Reno, NV

The Technical Support Representative III is responsible for providing technical support to our ... Advocate for product or document changes Minimum Job Requirements Education Associates Degree or ...

Coralogix

Technical Support Engineer

San Francisco, CA · Remote

$90K - $120K/yr

Advocate internally for customer needs - be the technical voice of the customer within Coralogix ... Support Engineer / Customer Success Engineer / Delivery Engineer * BA/BSc degree in Computer ...

Litera

Manager, Technical Support

Concord, NC

... Customer Advocacy Own customer escalations and serve as the primary leadership point for high ... Technical Support, Professional Services, Engineering, Product, CloudOps, and Account Teams ...

College Track

Technical Support Analyst

Oakland, CA

$78K - $95K/yr

Technical Support Analyst Location: Hybrid - Oakland, CA Type: Full-time Compensation: $78,000-$95 ... Above all, you're a fierce advocate for College Track's mission to equip students confronting ...

New

College Track

Technical Support Analyst

Oakland, CA · On-site

$78K - $95K/yr

Technical Support Analyst Location: Hybrid - Oakland, CA Type: Full-time Compensation: $78,000-$95 ... Above all, you're a fierce advocate for College Track's mission to equip students confronting ...

Canvas Medical

Technical Support Specialist

They are seeking a Technical Support Specialist to serve as the critical bridge between customers ... advocate for product/engineering fixes • Contribute to internal runbooks and knowledge base ...

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Technical Support Advocate information

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How much do technical support advocate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for technical support advocate in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Technical Support Advocate?

A Technical Support Advocate is a professional who assists customers in troubleshooting and resolving technical issues related to products or services. They serve as the primary point of contact for technical inquiries, offering guidance and solutions via phone, email, chat, or in-person. Their role often involves diagnosing problems, recommending fixes, and escalating complex issues to specialized teams when necessary. Technical Support Advocates also help educate users about product features and best practices, ensuring customer satisfaction and efficient problem resolution.

What are the key skills and qualifications needed to thrive as a Technical Support Advocate?

To thrive as a Technical Support Advocate, you need strong problem-solving abilities, technical knowledge of relevant products or services, and usually at least an associate degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is essential, and certifications like CompTIA A+ can be highly beneficial. Excellent communication, patience, and active listening are critical soft skills for effectively assisting users and de-escalating tense situations. These skills ensure swift and accurate resolution of customer issues, leading to higher satisfaction and maintaining a positive brand reputation.

What are some common challenges Technical Support Advocates face when assisting customers, and how are they typically addressed?

Technical Support Advocates often encounter challenges such as troubleshooting complex technical issues remotely, managing high ticket volumes, and communicating effectively with users of varying technical backgrounds. These challenges are typically addressed through comprehensive training, access to detailed knowledge bases, and ongoing collaboration with engineering or product teams. Advocates also develop strong problem-solving and interpersonal skills, enabling them to explain solutions clearly and maintain a positive customer experience, even in stressful situations.

What is the difference between Technical Support Advocate vs Customer Support Specialist?

AspectTechnical Support AdvocateCustomer Support Specialist
Required CredentialsTypically technical certifications or knowledge of specific productsCustomer service skills, sometimes basic technical knowledge
Work EnvironmentTechnical departments, often troubleshooting and resolving product issuesCustomer service centers, handling inquiries and complaints
Employer & Industry UsageTech companies, software, hardware providersRetail, telecom, service industries
Search & Comparison IntentTechnical support roles, troubleshooting, product knowledgeCustomer service, client communication, issue resolution

The main difference is that Technical Support Advocates focus on technical troubleshooting and product expertise, while Customer Support Specialists handle general customer inquiries and service issues. Both roles require strong communication skills, but Technical Support Advocates often need more technical certifications and product knowledge.

More about Technical Support Advocate jobs
What job categories do people searching Technical Support Advocate jobs look for? The top searched job categories for Technical Support Advocate jobs are:
Technical Support Advocate jobs near you
Infographic showing various Technical Support Advocate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support/Customer Advocate Agent

CLX Gaming

Lawrence, KS • On-site

$12 - $15/hr

Full-time

Medical, Dental

Re-posted 4 days ago

Job description

THIS IS A REMOTE POSITION. WORK FROM YOUR HOME
Cybertron is seeking Technical Support / Customer Advocate Agents to join our team. At Cybertron we strive to provide a top level professional and friendly service to our customers. Your job is to assist our customers through their entire experience starting from consideration, purchase, and post purchase. You will be incentivized in your efforts to provide the best possible customer experience.
Job Functions:
• A Customer Support Specialist's main duty is to provide technical support and assistance to customers regarding their hardware and software issues.
• Communication with customers as required: keeping them informed of incident progress, and notifying them of any impending changes
• Work with supervisors and other departments to facilitate fast incident resolution.
• Advocate on customers behalf to insure high levels of customer satisfaction
• Provide customers and prospects with hardware recommendations on hardware solutions that meets their requirements.
Job Requirements:
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Advance understanding of PC operating systems and most common software applications.
• Advance understanding of PC hardware components
• Experience with troubleshooting and diagnosing computer issues.
• Technical awareness: ability to match resources to technical issues appropriately.
• Service awareness of all organization's key services for which support is being provided
• Self-motivated with the ability to work in a fast-moving environment.
• 2-year degree in the IT field preferred, but not required.
Benefits:
• Competitive base based on experience and qualifications.
• Uncapped Performance Bonus
• Uncapped commissions on pre sales assistance and consultation.
• Health and dental benefits included.
• Full on the job training & support
• Fun working environment and culture.
• Great opportunity for advancement.
Compensation: $12.00 - $15.00 per hour
CLX is a custom PC integrator catering to gamers and content creators. CLX is a division of Cybertron International, one of the largest system integrators in the US since 1997. CLX believes in quality, attention to detail, and giving gamers the ability to choose exactly what they desire. Recognized for its award-winning custom designs and paint work, CLX offers a range of carefully curated systems or a completely customized experience by allowing gamers the ability to configure their own. CLX systems can be found on Amazon, Best Buy, Walmart, Newegg and other retail partners.
Fast paced and exciting environment, we work with the latest and greatest tech on the market! If you are motivated to learn new skills and increase your knowledge and experience we have a spot for you in our growing company!

Apply