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Technical Solutions Specialist Jobs (NOW HIRING)

Paperless Parts

Technical Solutions Specialist

Boston, MA · On-site

$66K - $89K/yr

The Technical Solutions Specialist will work directly with our customers, answering product and industry questions, providing platform training, and resolving technical challenges, to ensure our ...

ExpertVoice

Technical Solutions Specialist

$95K - $110K/yr

Technical Solutions Specialist Location: Remote - Continental US About Expertvoice We work with hundreds of the world's most respected consumer brands - companies like Garmin, Carhartt, Ariat ...

New

Ingrammicro

Technical Solutions Specialist

Greer, SC · Remote

$50K - $80K/yr

About the Role We are seeking a customer-focused and results-driven Technical Solutions Specialist to join our team. In this role, you will serve as a trusted advisor to reseller and internal ...

Ingram Micro

Technical Solutions Specialist

Buffalo, NY · On-site

$50K - $80K/yr

About the Role We are seeking a customer-focused and results-driven Technical Solutions Specialist to join our team. In this role, you will serve as a trusted advisor to reseller and internal ...

Ingrammicro

Technical Solutions Specialist

Scottsdale, AZ · Remote

$50K - $80K/yr

About the Role We are seeking a customer-focused and results-driven Technical Solutions Specialist to join our team. In this role, you will serve as a trusted advisor to reseller and internal ...

Ingrammicro

Technical Solutions Specialist

Buffalo, NY · Remote

$50K - $80K/yr

About the Role We are seeking a customer-focused and results-driven Technical Solutions Specialist to join our team. In this role, you will serve as a trusted advisor to reseller and internal ...

Ingrammicro

HPE Technical Solutions Specialist

Greer, SC · Hybrid

$50K - $80K/yr

How our team works The Technical Solutions Specialist team works directly with reseller and internal partners to build complete solutions, identify opportunities, and support the sale of appropriate ...

Ingram Micro

HPE Technical Solutions Specialist

Buffalo, NY · On-site

$50K - $80K/yr

How our team works The Technical Solutions Specialist team works directly with reseller and internal partners to build complete solutions, identify opportunities, and support the sale of appropriate ...

Ingrammicro

HPE Technical Solutions Specialist

Buffalo, NY · Hybrid

$50K - $80K/yr

How our team works The Technical Solutions Specialist team works directly with reseller and internal partners to build complete solutions, identify opportunities, and support the sale of appropriate ...

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All JobsTechnical Solutions Specialist Jobs

Technical Solutions Specialist information

See salary details

$31.5K

$87.4K

$148K

How much do technical solutions specialist jobs pay per year?

As of Aug 8, 2026, the average yearly pay for technical solutions specialist in the United States is $87,353.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $98,500.00 per year, depending on experience, location, and employer.

How does a technical solutions specialist typically collaborate with other teams within a company?

Technical Solutions Specialists often work closely with sales, engineering, and customer support teams to ensure clients receive effective and tailored technology solutions. They act as a bridge between the technical and non-technical sides, translating customer needs into actionable requirements and facilitating clear communication. This collaborative approach helps streamline project implementation and ensures customer satisfaction, making teamwork and cross-functional communication essential skills in this role.

What is a technical solutions specialist?

Technical Solutions Specialists are professionals who bridge the gap between technology and business needs by providing expert advice, troubleshooting, and tailored solutions to clients or internal teams. They analyze technical requirements, recommend appropriate products or services, and often assist with the implementation and support of these solutions. Their role commonly involves collaborating with sales, engineering, and customer support teams to ensure that clients receive optimal technical guidance and service. Technical Solutions Specialists play a key role in helping organizations leverage technology to solve complex business challenges.

What is the difference between Technical Solutions Specialist vs Technical Support Engineer?

AspectTechnical Solutions SpecialistTechnical Support Engineer
Required CredentialsTypically requires a relevant technical degree or certifications, such as CompTIA or Cisco certificationsOften requires similar certifications and technical degrees, with emphasis on troubleshooting skills
Work EnvironmentEngages directly with clients to implement solutions, often in a consulting or project-based settingProvides technical assistance and troubleshooting primarily via support channels or on-site
Employer & Industry UsageUsed across IT, networking, and software companies focusing on client solutionsCommon in tech companies, ISPs, and hardware vendors supporting end-users

Both roles require technical expertise and certifications, but the Technical Solutions Specialist focuses on implementing and customizing solutions for clients, while the Technical Support Engineer primarily troubleshoots and resolves technical issues. The roles often overlap but differ in scope and client interaction.

What are the key skills and qualifications needed to thrive as a technical solutions specialist, and why are they important?

To thrive as a Technical Solutions Specialist, you need a solid background in information technology, problem-solving abilities, and often a degree in computer science or a related field. Familiarity with CRM systems, cloud platforms, troubleshooting tools, and relevant certifications like CompTIA or Microsoft are typically required. Strong communication, analytical thinking, and customer service skills set top performers apart in this role. These competencies ensure effective resolution of client issues, seamless implementation of solutions, and high customer satisfaction.
More about Technical Solutions Specialist jobs
What cities are hiring for Technical Solutions Specialist jobs? Cities with the most Technical Solutions Specialist job openings:
What states have the most Technical Solutions Specialist jobs? States with the most job openings for Technical Solutions Specialist jobs include:
What job categories do people searching Technical Solutions Specialist jobs look for? The top searched job categories for Technical Solutions Specialist jobs are:
Technical Solutions Specialist jobs near you
Infographic showing various Technical Solutions Specialist job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 8% Part Time, and 6% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $87,353 per year, or $42 per hour.

Technical Solutions Specialist

Paperless Parts

Boston, MA

$66K - $89K/yr

Full-time

Posted 24 days ago

Job description

About the role:

Customer Success is our #1 priority at Paperless Parts. Our Customer Support team plays a critical role in ensuring our customers maximize the value they receive from our platform. We are seeking a Technical Solutions Specialist to join our Customer Success organization. The Technical Solutions Specialist will work directly with our customers, answering product and industry questions, providing platform training, and resolving technical challenges, to ensure our customers are best positioned to leverage Paperless Parts to streamline their estimating process. In addition to general product knowledge, the Technical Solutions Specialist will specifically focus on developing in-depth knowledge of our P3L (Python-based pricing language) and third party integrations. This role will serve as the technical expert within Customer Support on these product areas, helping other members of the team with escalations.

Who you are:

You are hard-working, driven, and excited to work at a growing software company seeking to transform an industry. You enjoy problem solving, especially related to technical challenges. You enjoy working directly with customers, and have a strong sense of customer empathy. You enjoy being busy and prefer a role where you are required to balance multiple priorities at once. You generally are able to solve problems independently; you prefer to google a problem rather than ask someone for help. You enjoy working as part of a fast-paced, close-knit team. You are obsessed with helping customers. You do not give up when faced with a challenge; you find a way to help. This position is based in our Boston office and requires on-site work, with a hybrid schedule.

Responsibilities:

  • Serve as Paperless Parts product expert. Learn our product in great detail, such that you are able to assist customers with all aspects of the system.
  • Develop in-depth knowledge of Paperless Parts pricing language and third party integrations. Able to troubleshoot and configure customer requests.
  • Quickly and thoroughly respond to all customer requests, balancing email and phone communication where appropriate.
  • Manage a high volume of support cases (often 10+ per day).
  • Identify product feedback trends, track enhancement requests for consideration in our product roadmap.
  • Partner with Customer Success to identify opportunities to drive product adoption or expansion within specific customers.
  • Go above-and-beyond to help our customers whenever possible.

Knowledge, Skills, and Abilities:

  • Bachelor's Degree in Computer Science, Engineering, MIS, or related field
  • Strong skills in a computational environment or programming language (Python, SQL etc.)
  • Relevant work, education, or hands-on development experience
  • Strong analytical and critical problem-solving skills
  • Ability to translate business requirements to product solutions 
  • Familiarity with "job shop" manufacturing, preferred
  • Fast learner, ability to adapt to new processes and technologies, and evolving environments
  • Excellent written and verbal communication skills
  • Proven ability to thrive in a fluid, fast-paced and ever changing environment.
  • Last, but not least:  GRIT - a scrappy, Can-Do, problem-solving mindset that will enable you to help the Team succeed

Salary range: $66,000 - $89,000
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.

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