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Technical Service Manager Jobs in Taylor Ridge, IL

Valvoline

Service Center Manager

Bettendorf, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What you'll do As an Assistant Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on the ...

Valvoline

Service Center Manager

Davenport, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What you'll do As an Assistant Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on the ...

VIOC

Service Center Manager

Bettendorf, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

What you'll do Asa Service CenterManager, you will blend technical and management skills to lead, develop and trainothers in providing superior customer service. No day is ever dull. You'll be on the ...

VIOC

Service Center Manager

Moline, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

What you'll do Asa Service CenterManager, you will blend technical and management skills to lead, develop and trainothers in providing superior customer service. No day is ever dull. You'll be on the ...

VIOC

Service Center Manager

Davenport, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

What you'll do Asa Service CenterManager, you will blend technical and management skills to lead, develop and trainothers in providing superior customer service. No day is ever dull. You'll be on the ...

HERITAGE TRACTOR

Service Technician

Aledo, IL

$24 - $47/hr

Ability to follow technical instructions, service manuals, and safety procedures. * Strong attention to detail and commitment to quality workmanship. * Ability to manage time effectively and complete ...

Heritage Tractor

Service Technician

Aledo, IL · On-site

$24 - $47/hr

Ability to follow technical instructions, service manuals, and safety procedures. * Strong attention to detail and commitment to quality workmanship. * Ability to manage time effectively and complete ...

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All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Taylor Ridge, IL

Technical Service Manager information

See Taylor Ridge, IL salary details

$59.5K

$111.9K

How much do technical service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for technical service manager in Taylor Ridge, IL is $107,856.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,500.00 and $111,000.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities near Taylor Ridge, IL are hiring for Technical Service Manager jobs?

Cities near Taylor Ridge, IL with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Taylor Ridge, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $107,856 per year, or $51.9 per hour.

Service Center Manager

Valvoline

Bettendorf, IA • On-site

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Valvoline rating

6.1

Company rating: 6.1 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

503rd of 542 rated manufacturers

Job description

Geared for the Driven
At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. Plus, we've stepped up extra safety measures in line with CDC guidance. It's our goal to not only serve but to earn the trust of our communities and have each other's backs.
Whether you're looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you'll find it all at VIOC. With an award-winning training program and fair and honest values, we're here to help you reach every milestone.
What you'll do
As an Assistant Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on the move, interacting with your team and customers to find the best solutions for their vehicle's needs while building loyalty. You will also enjoy playing a role in your team members' success. If you are ready to take the initiative, we're here to help you put your career on the fast-track to success.
  • Deliver a positive first impression to each guest with a warm and friendly greeting
  • Build trust and win repeat, loyal customers
  • Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center
  • Responsible for inventory, labor management and financial performance of the service center.
  • Become familiar with Environmental, Health & Safety (EH&S) compliance and other policies and procedures
  • Mentor, lead and train the team to optimize their development
  • Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
  • Provide superior customer service leadership

How you'll succeed
  • You are friendly and willing to work as part of customer-focused team
  • Have effective interpersonal, oral communication skills
  • Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages
  • Knowledge of cash handling, facility and safety control policies and practices
  • Ability to occasionally lift up to 50 pounds
  • Be able to stand for extended periods of time and climb stairs
  • Have full mobility and are able to twist, stoop and bend
  • High school diploma or equivalent
  • Six months of supervisory experience or related experience/training preferred

Benefits include:
  • Competitive pay & flexible work schedule
  • On-the-job training
  • Paid biweekly
  • Company provided uniforms and tools
  • We promote from within-a commitment we are passionate about
  • No late evenings
  • Paid time off and holidays*
  • Medical, dental, vision, and 401(k) savings plans*

*Terms and conditions apply, and benefits may differ depending on location
Ivy Lane Corp is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

What Valvoline employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Valvoline

Sourced by ZipRecruiter

Valvoline Inc., headquartered in Lexington, Kentucky, US, is an international manufacturer and distributor of automotive oil, additives, and lubricants. Established in 1866 by Dr. John Ellis, Valvoline is recognized as the creator of the world's first high mileage motor oil, advancing as a leader in the automotive lubricant industry ever since. The company's product portfolio incorporates a vast range of motor and industrial oils, lubricants, and automotive maintenance goods. Valvoline’s mission is "to power the success of every team member and business partner by living our culture and values", which stand on a foundation of 'People', 'Performance', 'Innovation' and 'Continuous Improvement'.

Industry

Oil and gas extraction

Company size

5,001 - 10,000 Employees

Headquarters location

Lexington, KY, US

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