ZipRecruiter

Log In

1

Technical Service Manager Jobs in Alton, IL (NOW HIRING)

Carboline

Technical Service Engineer

Saint Louis, MO · On-site

  • Retirement

Support regional sales strategies and key initiatives, including TAM and Managed Services (advanced level) * Champion company safety, quality, and compliance standards * Sales & Technical Support:

Iff

Technical Service Account Manager

Saint Louis, MO · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Technical Service Account Manager in Grain Processing will be directly responsible for providing technical service to existing and new customer accounts within the Carbohydrate Processing and ...

AB MAURI FOOD INC

Service Manager

Saint Louis, MO · On-site

Service Manager (SM) is part of the Wider BTS Leadership Team reporting to the Head of User ... Some technical knowledge of ServiceNow, Automation, Microsoft Platforms (Aure, Power Platform etc ...

AB MAURI FOOD INC

Service Manager

Saint Louis, MO · On-site

Service Manager (SM) is part of the Wider BTS Leadership Team reporting to the Head of User ... Some technical knowledge of ServiceNow, Automation, Microsoft Platforms (Aure, Power Platform etc ...

Copeland

Customer Service Manager

Saint Louis, MO · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

The Customer Service Manager will partner closely with Sales, Operations, Supply Chain, Technical Support, Manufacturing, and other cross-functional teams to ensure a positive customer experience and ...

Copeland

Customer Service Manager

Saint Louis, MO · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

The Customer Service Manager will partner closely with Sales, Operations, Supply Chain, Technical Support, Manufacturing, and other cross-functional teams to ensure a positive customer experience and ...

US Endoscopy

Technical Services Associate

Saint Louis, MO · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What You'll Do As A Technical Service Associate * Experiment Design and Data Collection: Help ... Under the guidance of a Specialist or Manager, provide telephone and written support, literature ...

next page

Showing results 1-20

All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Alton, IL

Technical Service Manager information

See Alton, IL salary details

$60.1K

$113K

How much do technical service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for technical service manager in Alton, IL is $108,863.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,500.00 and $112,000.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities near Alton, IL are hiring for Technical Service Manager jobs?

Cities near Alton, IL with the most Technical Service Manager job openings:

Technical Service Manager jobs near you

Technical Service Manager Packaging Inks (Flexo/Gravure)

Talent Search PRO

Saint Louis, MO

$75K - $105K/yr

Full-time

Re-posted 26 days ago

Job description

Position: Technical Service Representative
Base Salary - USD $75,000 to $105,000

Position Summary:

The Technical Service Manager leads the technical interface between Flint Group and key customers in the wide web flexographic and gravure printing segments. Specializing in water based and solvent based inks and coatings, the TSM is responsible for overseeing technical support activities, managing customer relationships, and ensuring successful product implementation and performance. This leadership role drives technical excellence, supports business growth, and ensures high customer satisfaction through expert service delivery and collaboration with internal and external teams.

Key Responsibilities:

1. Manage and lead technical support for wide web flexo and gravure customers, ensuring optimal use of Flint Group's water and solvent based product lines.

2. Oversee on site troubleshooting, ink optimization, and product performance evaluations.

3. Coordinate and lead press trials, product introductions, and technical audits at customer facilities.

4. Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions that meet customer needs.

5. Develop and implement technical service strategies that support customer retention, growth, and innovation.

6. Build strong relationships with key customer stakeholders, acting as the primary technical point of contact.

7. Provide guidance and mentorship to technical representatives or field service personnel, where applicable.

8. Maintain detailed technical documentation, service reports, and communication logs to support proactive issue resolution and continuous improvement.

9. Ensure compliance with safety, environmental, and regulatory standards, particularly regarding solvent handling, emissions, and product stewardship.

Qualifications:

· Education: Bachelor’s degree in Chemistry, Printing Technology, Engineering, or a related technical field is preferred.

· Experience:

· 5+ years in a technical role supporting wide web flexographic and/or gravure printing.

· Proven experience with water based and solvent based inks and coatings used in flexible packaging.

· Demonstrated ability to lead customer facing technical engagements and manage technical projects independently.

· Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments.

· Skilled in color matching, print troubleshooting, and print defect analysis.

· Effective communicator with excellent customer service and cross functional collaboration skills.

· Able to travel frequently (up to 70%) to customer sites, manufacturing plants, and regional meetings.

Preferred Skills:

· Experience with color management systems (e.g., X-Rite).

· Understanding of lamination, coating, and post print converting processes.

· Familiarity with VOC compliance, safety protocols, and system regulations.