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Technical Service Manager Jobs in Rex, GA (NOW HIRING)

Birchstone

Service Manager

Atlanta, GA · On-site

... service technicians, technical assistance, and oversight of special projects including capital ... Manage and oversee physical operations and maintenance work at assigned Birchstone community to ...

BIRCHSTONE RESIDENTIAL

Service Manager

Atlanta, GA · On-site

... service technicians, technical assistance, and oversight of special projects including capital ... Manage and oversee physical operations and maintenance work at assigned Birchstone community to ...

Bridgestone

Service Manager

Stone Mountain, GA · On-site

$19.57 - $29.36/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

Bridgestone Americas, Inc.

Service Manager

Tucker, GA · On-site

$19.57 - $29.36/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

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All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Rex, GA

Technical Service Manager information

See Rex, GA salary details

$57.8K

$108.8K

How much do technical service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for technical service manager in Rex, GA is $104,784.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,400.00 and $107,800.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities near Rex, GA are hiring for Technical Service Manager jobs?

Cities near Rex, GA with the most Technical Service Manager job openings:

Technical Service Manager jobs near you

Technical Sales Service Representative

Pratt Industries

Conyers, GA • On-site

Other

Re-posted 16 days ago

Pratt Industries rating

7.5

Company rating: 7.5 out of 10

Based on 111 frontline employees who took The Breakroom Quiz

44th of 122 rated packaging manufacturers

Job description

POSITION TITLE: Technical Service Representative
Location: Montgomery, AL
Summary
The Diageo Technical Service Representative will mainly be assigned to manage and continually improve the supply chain between Pratt Industries manufacturing sites and Diageo MG - located in Montgomery, AL, but may also be tasked to support other Diageo supply chains as needed. Communication, relationship creation and maintenance, focus on making data driven decisions, a standardized process mindset, use of standardization tools, use of statistical tools (inferential, predictive, and descriptive), calculation and documentation of Key Performance Indicators (KPIs), and follow through on deliverables are key to success in this role.
DUTIES AND RESPONSIBILITIES
  • Single Point of Contact (SPOC) between Pratt Industries and Diageo sites within assigned supply chain.
  • On-site support of the Pratt Industries to Diageo Montgomery with focus on the following:
    • Safety (Diageo TSR, Other Pratt Employees, and the Customer Safety)
    • Presentation (Incoming Material Quality and Appearance)
    • Operations (Material Quality and Customer Machine Interface)
    • Improvement (Overall Supply Chain, Associated Processes, Pratt Industries Profitability, and Customer Cost Savings)
    • Lagniappe (Something extra for the customer. Ways that Pratt Industries provides products and services that are superior to the rest of the industry)
  • Determines, understands, and documents customer issues, constraints, and opportunities for supply chain improvement.
  • Effectively communicates documented customer issues, constraints, and opportunities for supply chain improvement to Pratt Industries supply facility.
  • Takes the lead (in a data driven manner) in driving to root cause(s), data-based solution creation, and drives change process(es) to address issues and solidify long lasting solutions.
  • Leads Weekly Direction Setting activities for Pratt Industries team and follows through to assure that deliverables and aligned to deliverable dates are met.
  • Calculates and publish KPIs (i.e., DPPM, OTIF%, DR%) on a weekly and monthly basis.
  • Identifies areas to maximize resource return on investment (ROI) for customer and Pratt Industries.
  • Works closely with Pratt site Customer Service representative (CSR) and Strategic Accounts Project Manager to deliver new items and other projects in a timely manner.
  • Supports Pratt Industries Site Quality Assurance (QA) Manager and / or other Pratt Industries colleagues in complaint on material (COM) research, identification of root cause(s), and developing / delivering a holistic and long-lasting resolution(s).
  • Works closely with the production teams at both the Pratt Industries supplying Site and Diageo site.
  • Leads Pratt Industries / Diageo process improvement projects, with Strategic Accounts.
LANGUAGE SKILLS
  • Excellent communication skills (both verbal and written).
  • Excellent presentation skills (both in person and via electronic format).
  • Ability to speak effectively before groups of customer's leadership and employees, and/or Pratt Industries Leadership and employees.
  • Ability to effectively communicate with all levels of Pratt Industries and Diageo organizations.
  • Able to read and interpret documents such as sales reports, safety rules, operating and maintenance instructions, training, procedure manuals, customer specifications, print cards, CAD designs, etc.
  • Ability to write and publish routine reports and correspondence.
REASONING ABILITY
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or graphic form.
  • Ability to solve a variety of problems and deal with situations where limited information or standardization exists.
  • Creation and implementation of standardization.
  • Familiarity with and ability to employ data collection and statistical tools, or willingness to learn and then apply learnings.
  • Familiarity with KPI calculation and meaning of calculated results, or willingness to learn then apply learnings.
  • Ability to create and employ visual and written decision-making tools, or willingness to learn then apply learnings.
MATHEMATICAL SKILLS
  • Ability to add, subtract, multiply, divide in all units of measure.
  • Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
  • Ability to use Microsoft Excel or other tools to calculate statics, or willingness to learn and then apply learnings.
  • Ability to understand and use inferential, predictive, and descriptive statistics to drive return on investment (ROI) of resource expenditure, or willingness to learn and then apply learnings.
TECHNICAL SKILLS
The individual must have a working knowledge of the following:
  • Application knowledge and skill for computer data entry
  • Quality standards - both ISO and QS
  • Equipment used in an office operation and it's capabilities that can be translated into efficient operation and reporting.
  • Equipment used in the manufacture of Diageo shippers and dividers.
  • Equipment used by Diageo to assemble shippers and dividers.
  • Regulatory requirements including but not limited to wage and hour requirements, environmental and waste minimization, company policies, and personnel requirements including OSHA, DEQ and EEO.
  • Must be able to use/read a tape measure
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job.
  • While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee is sometimes required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.
  • While performing the duties of this job, the employee is regularly exposed to moving equipment in the work area.
  • The employee is sometimes exposed to wet and/or humid conditions, along with hot and cold temperatures depending upon the season.
  • The noise level in the work environment is usually loud.
EDUCATION and/or EXPERIENCE
  • Technical Sales Experience - 5 years
  • Quality or Production Experience - 5 years
  • College degree preferred
  • High School Diploma Required
Prefer background to include:
  • Production experience
  • Knowledge of quality standards
  • Basic design knowledge
  • Interaction with customer
  • 3-5 year track record of success within the corrugated packaging industry
  • Track record of treating others with kindness and respect - emotional IQ.
Computer Skills:
  • Excel spreadsheet
  • Power Point presentations
  • Data collection & reporting
  • Strong communication & documentation skills
  • Ability to multi-task
  • Manage projects and lead project-based activity

Pratt Industries Conyers Team is looking for high-energy, dedicated, data driven, technically minded, and team-oriented individual to manage the day-to-day operations and drive continual improvement opportunities with the world's largest spirits company (Diageo) in Montgomery, AL with some travel to Bessemer, AL. In the Role of Technical Sales Service Representative, you will partner with Pratt Industries manufacturing teams and Diageo Manufacturing and Technical Resources to provide excellent service and continually streamline and improve supply chains.

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