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Technical Service Manager Jobs in Decatur, GA (NOW HIRING)

Carboline

Technical Service

Conyers, GA · On-site

$101K - $102K/yr

Technical Service Location: Conyers, GA Summary: As Technical Service for Prime Resins (a division ... We offer a team atmosphere that fosters cooperation and creativity; a management team committed to ...

Kop-Coat, Inc.

Technical Service

Conyers, GA

$101K - $102K/yr

Technical Service Location: Conyers, GA Summary: As Technical Service for Prime Resins (a division ... We offer a team atmosphere that fosters cooperation and creativity; a management team committed to ...

RPM International, Inc.

Technical Service

Conyers, GA · On-site

$101K - $102K/yr

Technical Service Location: Conyers, GA Summary: As Technical Service for Prime Resins (a division ... We offer a team atmosphere that fosters cooperation and creativity; a management team committed to ...

Tremco Construction

Technical Service

Conyers, GA

$92K - $93K/yr

Technical Service Location: Conyers, GA Summary: As Technical Service for Prime Resins (a division ... We offer a team atmosphere that fosters cooperation and creativity; a management team committed to ...

Openwork

Technical Service Center Engineer

Smyrna, GA · On-site

This position is primarily responsible for providing support on all activities of Technical Service ... Provide instructions to plant maintenance and management staff in the safe operation and ...

MCR Technical Service

Be Seen First

IT Field Service Technician

Atlanta, GA · On-site

$20 - $23/hr

MCR Technical Service is looking for IT Field Service Technician to join the team! You must live in ... Michael operated as the Project Manager of Installation for the first digital identification system ...

BUDDY OP I LLC

Service Manager

Decatur, GA · On-site

$160K - $220K/yr

This position is responsible for managing both the technical and administrative aspects of service delivery, including preventive maintenance programs and line maintenance operations. The Service ...

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Technical Service Manager information

See Decatur, GA salary details

$61K

$114.7K

How much do technical service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for technical service manager in Decatur, GA is $110,530.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,300.00 and $113,700.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often use tools like ticketing systems to track progress. Strong technical knowledge, leadership skills, and certifications such as ITIL are typically required for this role.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

The average salary for a Technical Service Manager in the US is approximately $85,000 to $120,000 per year, depending on experience, industry, and location. Many roles also include benefits such as bonuses, health insurance, and opportunities for professional development.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.
What cities near Decatur, GA are hiring for Technical Service Manager jobs? Cities near Decatur, GA with the most Technical Service Manager job openings:
Technical Service Manager jobs near you

Technical Service

Carboline

Conyers, GA • On-site

$101K - $102K/yr

Full-time

Retirement

Re-posted 8 days ago

Job description

Title: Technical Service 

Location: Conyers, GA

Summary:

As Technical Service for Prime Resins (a division of Carboline), you'll be the front-line expert supporting job startups, inspecting coatings, and solving challenges. You'll also contribute to in-house testing, equipment upkeep, and product evaluations-helping drive innovation and excellence in protective coatings.

Minimum Requirements:

  • Bachelor's degree in a technical discipline or equivalent relevant experience 

  • 0-5 years of technical service or related experience 

  • Preferred: NACE Certified Coatings Inspector (CIP)

Physical Requirements:

  • Ability to lift up to 75 pounds 

  • Regular exposure to chemicals, including but not limited to: Amines, Polyamides, Isocyanates, Epoxies, Alkyds, Acrylics, Certain inorganic compounds.

  • Required use of appropriate personal protective equipment (PPE) 

  • Must successfully complete annual respirator medical evaluations and pulmonary function testing in compliance with OSHA requirements

Essential Functions:

  • Provide technical support for Prime Resins products and equipment, including phone support, onsite troubleshooting, and job startups at customer and company locations. 

  • Design, build, modify, and improve application and production equipment; perform equipment repair, preventative maintenance, and general facility equipment support as needed. 

  • Train customers and internal teams on proper equipment operation, maintenance, and application best practices (inhouse and onsite). 

  • Demonstrate strong knowledge of coating and lining product properties, application methods, and performance considerations; support system and equipment recommendations. 

  • Collaborate with Sales, R&D, Quality, Marketing, and Technical Service team members to support customer needs, product improvements, and issue resolution. 

  • Support sales presentations and customer meetings requiring technical expertise; provide field feedback and document findings as appropriate. 

  • Assist with Health and Safety initiatives and promote company safety and quality standards. 

  • Represent Prime Resins and Carboline professionally with customers, vendors, and industry partners.

Who We Are: 

Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.

Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you. 

What We Offer: 

We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. 

"In order to be the best, we must hire the best." 

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