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Technical Service Manager Jobs in Rex, GA (NOW HIRING)

asburyauto

Service Manager

Atlanta, GA

Partner with technical schools to recruit technicians * Partner with OEM and other third party ... Strong customer service skills are a must * Must be able to manage a team, motivate and develop

asburyauto

Service Manager

Atlanta, GA

Partner with technical schools to recruit technicians * Partner with OEM and other third party ... Strong customer service skills are a must * Must be able to manage a team, motivate and develop

Progress Residential

Service Manager

Atlanta, GA

Provides technical support to service technicians to ensure proper diagnosis and repair of all ... Manage and execute semi-annual home inspection program to improve resident satisfaction, control ...

Progress Residential

Service Manager

Atlanta, GA · On-site

Provides technical support to service technicians to ensure proper diagnosis and repair of all ... Manage and execute semi-annual home inspection program to improve resident satisfaction, control ...

Asbury Automotive Group

Service Manager

Atlanta, GA · On-site

Partner with technical schools to recruit technicians * Partner with OEM and other third party ... Strong customer service skills are a must * Must be able to manage a team, motivate and develop

STYL Residential

Service Manager

Norcross, GA · On-site

$29 - $31/hr

STYL Residential is looking to hire a Service Manager to apply outstanding leadership and technical skill at our Ellington Woods community in Norcross, GA. About Us STYL Residential is a vertically ...

Birchstone

Service Manager

Atlanta, GA · On-site

... service technicians, technical assistance, and oversight of special projects including capital ... Manage and oversee physical operations and maintenance work at assigned Birchstone community to ...

BIRCHSTONE RESIDENTIAL

Service Manager

Atlanta, GA

... service technicians, technical assistance, and oversight of special projects including capital ... Manage and oversee physical operations and maintenance work at assigned Birchstone community to ...

Bridgestone Americas, Inc.

Service Manager

Marietta, GA · On-site

$20.60 - $30.90/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

Bridgestone Americas, Inc.

Service Manager

Morrow, GA · On-site

$19.57 - $29.36/hr

High School Diploma or equivalent. * 4 years of auto service technical experience. * 1 year of service manager or service writer experience. * Problem solving - customer complaints. * Aptitude to ...

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All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Rex, GA

Technical Service Manager information

See Rex, GA salary details

$57.8K

$108.8K

How much do technical service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for technical service manager in Rex, GA is $104,784.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,400.00 and $107,800.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often use tools like ticketing systems to track progress. Strong technical knowledge, leadership skills, and certifications such as ITIL are typically required for this role.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

The average salary for a Technical Service Manager in the US is approximately $85,000 to $120,000 per year, depending on experience, industry, and location. Many roles also include benefits such as bonuses, health insurance, and opportunities for professional development.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.
What cities near Rex, GA are hiring for Technical Service Manager jobs? Cities near Rex, GA with the most Technical Service Manager job openings:
Technical Service Manager jobs near you

Customer Service Manager

Rise Baking Company, LLC

Atlanta, GA • On-site

Full-time

Posted 6 days ago

Rise Baking Company rating

8.0

Company rating: 8.0 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

90th of 437 rated food and drinks producers

Job description

Customer Service Manager

Job Purpose

Manage the Customer Service team, ensuring high-quality service delivery through proper resource allocation for the successful execution of customer order management and issue resolution. Develop, implement, and manage customer service policies and procedures that align with the company's goals and enhance the customer experience.

Essential Functions

• Manage customer service operations, serving as point person for issue escalation

• Oversee and manage the Customer Service team to ensure high-quality service delivery

• Develop and implement customer service policies and procedures, ensuring adherence by the Customer Service team

• Continually review processes to improve overall efficiencies within the department

• Stay up-to-date with industry trends and implement innovative customer service strategies

• Mentor Customer Service Supervisors on best practices and customer service techniques

• Collaborate with other departments to resolve customer issues and improve overall customer experience

• Analyze the root cause of issues impacting customers and implement solutions

• Keep management and sales teams advised of all issues

• Develop, track, analyze, and report on key performance metrics; provide feedback for improvement

• Ensure goals are met in customer service, including survey ratings

• Facilitate requests for technical service, complaints, inquiries, or general communication

• Handle escalated customer inquiries and complaints in a professional and timely manner

• Approve customer returns

• Assist with the sale of aged and excess inventory through bargain basement sales

• Work on a variety of assigned special projects as needed

• Support food safety program, quality standards, and legality of manufactured products

• Perform other job-related duties as assigned

Qualifications (Education, Experience, Competencies)

• Associate’s degree and/or 10+ years of customer service experience with 5+ years of experience as a manager in a fast-paced call center environment

• Experience in food manufacturing as well as retail and foodservice distribution channels preferred

• Proven leadership and training skills with the ability to develop, influence, and motivate a team

• Excellent communication and interpersonal skills with the ability to build and maintain relationships across all levels of the organization

• Advanced proficiency using SAP, CRM, and Microsoft Office Suite (Word, Excel, PowerPoint)

• Strong knowledge of performance management methodologies and logistic functions in support of order management

• Demonstrated problem-solving ability with a continuous improvement mindset

• Ability to manage a fast-paced team environment, contributing to team development and performance to achieve organizational goals

• Proven organizational skills with the ability to plan time effectively, balance multiple priorities, and meet deadlines

• Ability to work beyond regularly scheduled hours and travel occasionally

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