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Technical Service Manager Jobs in Rex, GA (NOW HIRING)

Smurfit Westrock

Sr. Mgr, Tech Service Sup

Smyrna, GA · On-site

This role provides strategic and operational leadership for field service, technical support ... The Senior Service Manager partners closely with engineering, manufacturing, sales, and project ...

Westrock

Sr. Mgr, Tech Service Sup

Smyrna, GA · On-site

This role provides strategic and operational leadership for field service, technical support ... The Senior Service Manager partners closely with engineering, manufacturing, sales, and project ...

Smurfit-Westrock

Senior Service Manager

Atlanta, GA · On-site

$120 - $180/hr

Senior Service Manager, Beverage Packaging Systems | Smyrna, GA The Opportunity Reporting to the ... This role provides strategic and operational leadership for field service, technical support ...

Smurfit Westrock

Senior Service Manager

Smyrna, GA · On-site

$110 - $160/hr

Senior Service Manager, Beverage Packaging Systems | Smyrna, GAThe Opportunity: Reporting to the ... This role provides strategic and operational leadership for field service, technical support ...

AREY Group Management

Service Manager

Atlanta, GA

$27 - $32/hr

Service Manager Lofts at Mercer Atlanta Atlanta, GA AREY Group, LLC At AREY Group, we're not your ... Train maintenance staff for technical, safety, customer service and general team skills in ...

Fire Safety & Protection

Service Manager

Norcross, GA · On-site

$70 - $90/hr

FSP accepts technical certification credit for military experience in relevant fields. The Service Manager is a dynamic professional with exceptional communication experienced in the fire and life ...

asburyauto

Service Manager

Atlanta, GA · On-site

Partner with technical schools to recruit technicians * Partner with OEM and other third party ... Strong customer service skills are a must * Must be able to manage a team, motivate and develop

Koenig & Bauer US, Inc

Service Manager

Decatur, GA · Remote

$100K - $125K/yr

By optimizing processes and leading a skilled technical team, the Service Manager ensures Koenig & Bauer remains "the easiest company to do business with" while meeting annual revenue and margin ...

asburyauto

Service Manager

Atlanta, GA · On-site

Partner with technical schools to recruit technicians * Partner with OEM and other third party ... Strong customer service skills are a must * Must be able to manage a team, motivate and develop

Asbury Automotive Group

Service Manager

Atlanta, GA · On-site

Partner with technical schools to recruit technicians * Partner with OEM and other third party ... Strong customer service skills are a must * Must be able to manage a team, motivate and develop

Aramark

Service Manager

Chamblee, GA

Qualifications What We're Looking For * 5+ years of experience in service, maintenance, or related operations. * 5+ years of management experience leading frontline or technical teams. * Strong ...

New

Aramark

Service Manager

Chamblee, GA · On-site

Qualifications What We're Looking For * 5+ years of experience in service, maintenance, or related operations. * 5+ years of management experience leading frontline or technical teams. * Strong ...

New

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All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Rex, GA

Technical Service Manager information

See Rex, GA salary details

$57.8K

$108.8K

How much do technical service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for technical service manager in Rex, GA is $104,784.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,400.00 and $107,800.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities near Rex, GA are hiring for Technical Service Manager jobs?

Cities near Rex, GA with the most Technical Service Manager job openings:

Technical Service Manager jobs near you

Sr. Mgr, Tech Service Sup

Smurfit Westrock

Smyrna, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Key responsibilities

  • Lead all aftermarket and service operations supporting the company's OEM beverage packaging system business across North America.

  • Develop and implement service strategies, standardize processes, and establish performance metrics to improve operational efficiency and customer satisfaction.

  • Lead, develop, and manage field service teams, technical training programs, and technical support to ensure high-quality service delivery.

Smurfit Westrock rating

7.3

Company rating: 7.3 out of 10

Based on 278 frontline employees who took The Breakroom Quiz

61st of 122 rated packaging manufacturers

Job description

General Information
Job ID
ATR66528
Posting Job Title
Senior Service Manager
Locations
GA Smyrna
Employment Type
Full Time
Date Posted
25-Aug-2026
Relocation Support
No
Description & Requirements
Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.
#LI-DNI
#LI-DNP
Senior Service Manager, Beverage Packaging Systems Smyrna, GA
The Opportunity:
Reporting to the General Manager, Beverage Packaging Systems (BPSA), the Senior Service Manager is responsible for leading all aftermarket and service operations that support the company's OEM beverage packaging system business across North America (USA and Canada). This role provides strategic and operational leadership for field service, technical support, maintenance programs, technical training, special projects, and spare parts operations to ensure exceptional customer experience throughout the equipment lifecycle.
The Senior Service Manager partners closely with engineering, manufacturing, sales, and project management teams to support business growth, improve equipment performance, and drive aftermarket revenue opportunities. The successful candidate will be a strong leader with a customer-first mindset, excellent communication skills, and proven experience leading geographically dispersed field service teams.
How you will impact Smurfit Westrock:
  • Lead North America's Service Organization, including Service Management, Field Service Technicians, Technical Training, Technical Support, Special Projects, and Spare Parts Operations.
  • Develop and execute service strategies that support the OEM machinery business while delivering exceptional customer satisfaction and long-term customer partnerships.
  • Build, lead, and develop a high-performing field service team focused on safety, responsiveness, technical excellence, and customer success.
  • Establish standardized service processes, KPIs, dashboards, and performance metrics to drive continuous improvement and operational efficiency.
  • Expand and optimize preventive maintenance and service programs across machinery platforms and customer locations.
  • Lead the development and delivery of technical training and certification programs for service technicians and customers.
  • Develop capacity planning models to ensure service resources are aligned with business growth and customer demand.
  • Collaborate with engineering and manufacturing teams to identify opportunities for product improvements, service enhancements, and aftermarket growth.
  • Serve as a key escalation point for customers, ensuring timely resolution of technical and service-related issues while strengthening customer relationships.
  • Drive a culture of accountability, safety, customer focus, teamwork, and continuous improvement across the organization.

What you need to succeed:
  • 10+ years of progressive leadership experience in field service, technical service, aftermarket operations, or industrial equipment support.
  • Strong customer focus with demonstrated success building relationships and delivering high levels of service excellence.
  • Excellent leadership, communication, presentation, and stakeholder management skills.
  • Experience developing service programs, operational processes, and performance metrics.
  • Knowledge of maintenance programs, technical troubleshooting, diagnostics, and equipment reliability.
  • Proficiency with Microsoft Excel, PowerPoint, and business reporting tools.
  • Ability to travel as required to support customers and field service operations.

Preferred Qualifications
  • Bachelor's degree in Engineering, Industrial Technology, Business, or a related field.
  • Experience supporting packaging machinery, automation equipment, or related industrial manufacturing systems.
  • Experience managing multi-year service agreements and preventive maintenance programs.
  • Knowledge of PLCs, HMIs, drives, controls, and automated equipment systems.
  • Experience leading geographically dispersed service organizations across multiple regions.

What Success Looks Like
  • High levels of customer satisfaction and retention.
  • Safe, engaged, and high-performing field service organization.
  • Growth of aftermarket revenue through service programs, spare parts, and upgrade solutions.
  • Standardized service processes and measurable operational KPIs.

What We Offer:
  • Corporate culture based on integrity, respect, accountability, and excellence
  • Comprehensive training with numerous learning and development opportunities
  • Competitive salary reflecting skills, competencies, and potential
  • A career with a global packaging company where sustainability, safety, and inclusion are foundational to how we operate
  • Competitive total rewards package including medical, dental, and vision coverage options starting on your first day
  • Health Savings Account (HSA) with company contributions and flexible spending account (FSA) options
  • 401(k) retirement plan with company match and automatic contributions to support your long-term financial goals
  • Company-paid life insurance and disability coverage for financial protection
  • Mental health support and wellness programs designed to promote overall well-being
  • Generous paid time off, including company holidays, vacation, and paid parental leave
  • Tuition reimbursement and ongoing learning and development opportunities
  • Additional voluntary benefits such as legal services, identity protection, pet insurance, and more

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

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