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Technical Service Manager Jobs in Indiana (NOW HIRING)

Altorfer CAT

Service Manager, Hvy

Hammond, IN · On-site

$85K - $100K/yr

Experienced, safety minded, team leader to manage the Heavy Equipment Service Department. Managing ... Promote safety in the workplace and help lead technical and professional development. * Perform ...

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Technical Service Manager information

See Indiana salary details

$59.5K

$111.8K

How much do technical service manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for technical service manager in Indiana is $107,725.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,400.00 and $110,900.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What are the most commonly searched types of Technical Service jobs in Indiana?

The most popular types of Technical Service jobs in Indiana are:

What cities in Indiana are hiring for Technical Service Manager jobs?

Cities in Indiana with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $107,725 per year, or $51.8 per hour.

Customer Service Specialist - Technical Support

Middlebury, IN • On-site

Jayco Inc
Manufacturing • 1 - 5K employees
Learn more about Jayco Incexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted yesterday

Jayco rating

8.5

Company rating: 8.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Purpose: This position exists to interface with dealers and retail customers ensuring Jayco’s product warranty and service objectives are administered and accomplished in a timely, cost effective manner.

Essential Functions:

  • Communicates with customers and dealers in a professional manner to gather facts, negotiate solutions and resolve disputes.
  • Responds to telephone and written inquiries on a wide variety of issues using SOPs in a high call volume environment. 
  • Authorizes dealer warranty work within guidelines and procedures. 
  • Authorizes repairs and supplies parts to non-Jayco repair centers. 
  • Provides information repair procedures and initiates unit returns for repair work. 
  • Provides technical service information to dealers and customers. 
  • Files incident reports for property damage, personal injury or fire.

Additional Functions:

  • Enters pertinent information into unit files.
  • Performs other duties relating to technical service bulletins, arranging for transportation of returned parts or units, etc. 

Preferred Experience/ Knowledge:

  • Knowledge of RV construction processes, warranty provisions, codes & standards, Lemon Laws, etc. 
  • Technical aptitude is required.
  • Prior high volume call center experience is helpful.

Necessary Skills & Abilities:

  • Willingness to learn, grow and adapt to an ever changing product environment.
  • Listening skills to thoroughly understand problems and respond appropriately in a timely manner. 
  • Desire and ability to problem solve effectively.

Work Requirements:

  • This position may require sitting, standing, working in front of a computer monitor in an open office setting approximately 95% of the day.  
  • This position regularly requires communicating with others; use of hands and fingers to operate phone, keyboard and other tools; reaching with hands and arms.
  • This position is a full-time position, which may require some flexibility in hours and days worked.  
  • Regular attendance is required.
  • Supervisory responsibilities: none 
  • Remote work: not available. 
  • Management reserves the right to assign or reassign duties and responsibilities to this job at any time.

Jayco offers a generous benefits package including:

  • (2) Medical Insurance plan options, HSAs, and FSAs
  • Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)
  • Dental Insurance
  • Vision insurance
  • Disability and Life Insurance
  • 401k plan with an annual discretionary match
  • Wellness Benefits
  • On-site Fitness Center access (IN only)
  • Health Clinic for employee use (IN only)
  • Employee Assistance Program (EAP) Benefits

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