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Technical Service Manager Jobs in Fort Wayne, IN

Welbilt

Tech Service Specialist V (50949)

Fort Wayne, IN · On-site

$25.75 - $34.75/hr

Reporting directly to the Manager, Technical Service, this position is based in Fort Wayne, IN. This position is open to candidates who are authorized to work and reside in the following states:

Welbilt

Tech Service Specialist V (50949)

Fort Wayne, IN · On-site

$25.75 - $34.75/hr

Reporting directly to the Manager, Technical Service, this position is based in Fort Wayne, IN. This position is open to candidates who are authorized to work and reside in the following states:

JW Hicks

Be Seen First

Refractory Technical Field Service Representative

Fort Wayne, IN · On-site

$65K - $80K/yr

Currently we are looking to add a Technical Service Representative to our team. This person will ... Technical System Management, Mechanical Engineering, or equivalent area of study * 2 years ...

Orkin LLC

Service Manager Trainee

Fort Wayne, IN · On-site

$55K - $65K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills-like empathy and integrity-that ...

Orkin

Service Manager Trainee

Fort Wayne, IN · On-site

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... You understand the balance between technical acumen and soft skills--like empathy and integrity ...

BAE Systems

Tech Sales Spec II

Fort Wayne, IN · On-site

$64K - $110K/yr

This role, within the Program Management Organization, is responsible for ensuring that all product ... By blending technical compliance oversight with customer service excellence, Successful candidates ...

BAE Systems

Tech Sales Spec II

Fort Wayne, IN · On-site

$64K - $110K/yr

This role, within the Program Management Organization, is responsible for ensuring that all product ... By blending technical compliance oversight with customer service excellence, Successful candidates ...

Edward Rose & Sons

Service Supervisor

Fort Wayne, IN · On-site

Manage maintenance staff by setting direction, priorities, and schedules * Maintain and execute a ... Ability to successfully perform and train the following technical skills: diagnosing and solving ...

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Technical Service Manager information

See Fort Wayne, IN salary details

$61.7K

$115.9K

How much do technical service manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for technical service manager in Fort Wayne, IN is $111,698.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,500.00 and $114,900.00 per year, depending on experience, location, and employer.

What is a technical service manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a technical service manager?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What are some common challenges a technical service manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

How much does a technical service manager make in the US?

A technical service manager in the US typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Salaries can vary based on certifications, technical skills, and the size of the organization.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often utilize tools like ticketing systems, while requiring strong communication and technical skills. The role may also involve training staff and maintaining service quality standards.

What cities near Fort Wayne, IN are hiring for Technical Service Manager jobs?

Cities near Fort Wayne, IN with the most Technical Service Manager job openings:

Technical Service Manager jobs near you
Infographic showing various Technical Service Manager job openings in Fort Wayne, IN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $111,698 per year, or $53.7 per hour.

Technical Service Representative

STERLING MANUFACTURING LLC

Fort Wayne, IN • On-site

$18 - $22/hr

Full-time

Medical, Retirement, PTO

Re-posted 21 days ago

Job description

Benefits:
  • 401(k)
  • Competitive salary
  • Health insurance
  • Paid time off
  • Training & development

            We are seeking a customer-focused and technically minded Technical Service Representative to join our team. This position is ideal for someone who enjoys solving problems, helping customers, and working in a manufacturing environment.
             As a Technical Service Representative, you will be the primary point of contact for customers and service technicians needing assistance. You'll provide exceptional customer support by processing replacement parts orders, troubleshooting issues, and ensuring customers receive timely solutions to any issues or requests they may have.
Responsibilities:
  • Provide outstanding customer service via phone and email. 
  • Assist customers in identifying and order the correct replacement parts.
  • Process parts orders accurately and coordinate shipment or replacement parts.
  • Follow up with customers to ensure issues have been resolved satisfactorily.
  • Maintain detailed service records and customer communications.
  • Document customer interactions, service recommendations, and order details.
  • Troubleshoot and diagnose commercial steamers with customers and field service technicians.
  • Read and interpret equipment manuals, wiring diagrams, and part breakdowns.
Qualifications:
  • Excellent customer service and communication skills.
  • Strong mechanical aptiitude and troubleshooting abilities.
  • Experience in technical support, equipment service, manufacturing, HVAC, foodservice equipment, appliance repair, or a related field is preferred.
  • Ability to diagnose problems over the phone using logical troubleshooting techniques.
  • Comfortable learning technical product knowledge and applying it to real-world situations.
  • Strong organizational skills and attention to detail.
  • Proficient with computers and standard business software.
  • Ability to manage multiple priorities while maintaining a positive, professional attitude.
            If you enjoy helping customers, solving technical challenges, and being part of a team that manufactures high-quality commercial equipment, we'd love to hear from you. Apply today to join our growing team!