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Technical Service Manager Jobs in Madison, IN (NOW HIRING)

John Jones Auto Group

Service Manager

Salem, IN

We are seeking an experienced Automotive Service Manager to lead our growing service department ... Technical automotive knowledge * Demonstrated ability to manage others * Organized and friendly ...

John Jones Auto Group

Service Manager

Salem, IN · On-site

We are seeking an experienced Automotive Service Manager to lead our growing service department ... Technical automotive knowledge * Demonstrated ability to manage others * Organized and friendly ...

Circle

Manager, Know Your Customer (KYC)

Austin, IN

Manage case volumes across workflows to ensure timely execution and consistent adherence to service ... Bachelor's degree required; quantitative, technical, or data-oriented degree preferred. Circle is ...

Circle

Manager, Know Your Customer (KYC)

Florence, IN

Manage case volumes across workflows to ensure timely execution and consistent adherence to service ... Bachelor's degree required; quantitative, technical, or data-oriented degree preferred. Circle is ...

Intrepidgs

Operations Manager

Butlerville, IN

Manage and provide MACC-TTE customer support for testing, training, and experimentation events ... technical services. IAH provides a broad spectrum of services and solutions to U.S. and ...

Intrepid

Operations Manager

Butlerville, IN · On-site

Manage and provide MACC-TTE customer support for testing, training, and experimentation events ... technical services. IAH provides a broad spectrum of services and solutions to U.S. and ...

Intrepid

Program Manager

Butlerville, IN · On-site

... technical services. IAH provides a broad spectrum of services and solutions to U.S. and ... As a world-class leader in providing seasoned program management, IAH leverages and integrates its ...

Intrepidgs

Program Manager

Butlerville, IN

... technical services. IAH provides a broad spectrum of services and solutions to U.S. and ... As a world-class leader in providing seasoned program management, IAH leverages and integrates its ...

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

This role blends hands-on technical execution with people and vendor management to ensure employees ... Service-minded: You view IT as a partner to the business, not just a support function ...

BIG O TIRES - SCOTTSBURG

Service Technician

Scottsburg, IN · On-site

$45K - $65K/yr

Maintain timely and professional communication with management, employees, vendors and customers ... Ability to learn new concepts and use technical materials * Ability to consistently operate a ...

Amteck, LLC

BMS Project Manager

Ghent, KY · On-site

This position reports to our Vice President of Electrical Service A BMS (Building Management System ... Technical Oversight : Oversee BMS design reviews, installation, and commissioning, ensuring ...

Big O Tires

Service Technician

Scottsburg, IN · On-site

$45K - $65K/yr

Maintain timely and professional communication with management, employees, vendors and customers ... Ability to learn new concepts and use technical materials * Ability to consistently operate a ...

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All JobsTechnical Service JobsTechnical Service Manager JobsTechnical Service Manager Jobs in Madison, IN

Technical Service Manager information

See Madison, IN salary details

$57.4K

$107.8K

How much do technical service manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for technical service manager in Madison, IN is $103,910.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,500.00 and $106,900.00 per year, depending on experience, location, and employer.

What is a Technical Service Manager?

A Technical Service Manager is a professional responsible for overseeing technical support teams and ensuring that customer service requests and technical issues are resolved efficiently. They act as the bridge between customers and technical staff, helping to diagnose problems, implement solutions, and maintain high service standards. Technical Service Managers also coordinate training, manage service contracts, and work to improve processes for better client satisfaction. Their role is crucial in organizations that rely on technology to deliver products or services, as they ensure smooth operations and ongoing support.

What are the key skills and qualifications needed to thrive as a Technical Service Manager, and why are they important?

To thrive as a Technical Service Manager, you need strong technical expertise in your industry, experience in service management, and often a relevant degree such as in engineering or information technology. Familiarity with customer relationship management (CRM) systems, IT service management (ITSM) tools like ServiceNow, and certifications such as ITIL are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and client expectations. These skills and qualifications are essential for delivering high-quality technical support, maintaining customer satisfaction, and driving continuous service improvement.

What does a technical service manager do?

A technical service manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams and clients, manage service delivery, and often require knowledge of technical systems, troubleshooting skills, and leadership abilities.

What is the difference between Technical Service Manager vs Service Engineer?

AspectTechnical Service ManagerService Engineer
CredentialsTypically requires a bachelor's degree in engineering or related field; certifications like PMP or technical certifications are commonUsually holds a technical diploma or associate degree; certifications depend on industry, such as HVAC or IT certifications
Work EnvironmentLeads teams, manages client relationships, oversees service operations, often in office and field settingsPerforms hands-on technical work, troubleshooting, and repairs, primarily in the field or on-site
Employer & Industry UsageUsed in manufacturing, IT, HVAC, and industrial sectors for service management rolesCommon in technical, industrial, and engineering sectors for field service roles

The Technical Service Manager focuses on overseeing service teams, managing client relationships, and ensuring service quality. In contrast, the Service Engineer performs direct technical work, troubleshooting, and repairs. Both roles require technical knowledge, but the manager role emphasizes leadership and coordination, while the engineer role emphasizes hands-on technical skills.

What engineering jobs pay $500,000?

Engineering roles such as senior petroleum engineers, aerospace engineers, and engineering directors can earn $500,000 or more annually, especially with extensive experience, advanced certifications, and leadership responsibilities. High-paying positions often require specialized skills, management experience, and work in industries like oil and gas, aerospace, or technology.

How much do technical support managers make in the US?

Technical Service Managers in the US typically earn an average salary ranging from $70,000 to $120,000 annually, depending on experience, industry, and location. They often oversee technical support teams, manage service delivery, and require strong technical and leadership skills.

What are some common challenges a Technical Service Manager faces when balancing customer expectations with technical limitations?

Technical Service Managers often encounter situations where customer demands exceed what is technically feasible within current resources or timelines. Balancing these expectations requires strong communication skills to set realistic goals, as well as a deep understanding of both the product and the customer’s needs. They must work closely with engineering, support, and sales teams to find workable solutions and ensure transparency throughout the process. Successfully navigating these challenges is key to maintaining client satisfaction and fostering long-term business relationships.

What does a technical manager do?

A Technical Service Manager oversees technical support and service operations within an organization, ensuring customer issues are resolved efficiently. They coordinate between technical teams, manage service delivery, and often require technical expertise, certifications, and strong communication skills to meet service standards and improve client satisfaction.
What cities near Madison, IN are hiring for Technical Service Manager jobs? Cities near Madison, IN with the most Technical Service Manager job openings:
Technical Service Manager jobs near you

Service Manager

John Jones Auto Group

Salem, IN

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

John Jones Auto Group is expanding! We’re seeking an experienced Service Manager with Ford and/or Chrysler dealership experience to join our growing team.

Job Description:

We are seeking an experienced Automotive Service Manager to lead our growing service department. The ideal candidate will have a strong background in automotive repair, ASE certification, and proven leadership skills. In this role, you’ll oversee daily service operations, manage a team of technicians and advisors, ensure high-quality repairs, and deliver an exceptional customer experience. A focus on efficiency, profitability, and team development is essential.

Responsibilities

  • Ensure customers receive prompt, courteous, and effective service
  • Serve as a liaison between technicians and customers
  • Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
  • Manage and hire technicians and service advisors
  • Interview and make new hires
  • Distribute work between technicians
  • Prioritize required services
  • Ensure customers have a positive dealership experience
  • Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
  • Spend quality time building relationships with the customers

Qualifications

  • Technical automotive knowledge
  • Demonstrated ability to manage others
  • Organized and friendly personality
  • Dealership experience preferred

Benefits:

  • Health, dental, and vision insurance
  • Paid time off and holidays
  • 401(k) with company match
  • Professional development opportunities

John Jones Auto Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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