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Technical Publications Manager Jobs in Georgia (NOW HIRING)

SGS

Technical Manager - Admixtures

Lawrenceville, GA · On-site

Collaborate with industry professionals and contribute to technical publications, conferences, and ... Project management experience with proven ability to coordinate multiple projects effectively.

Landis+Gyr

Technical Writer

Alpharetta, GA · On-site

Work closely with product managers and SMEs to produce and maintain complete and accurate technical ... publication to address emergent and non-urgent issues Create illustrations and graphics (vector ...

Ryde Technologies, LLC

AutoCAD Designer

Augusta, GA · On-site

Ability to manage multiple technical publications programs for complex systems * Possession of excellent oral and written communication skills * Ability to show Microsoft Office expertise * Ability ...

Landis+Gyr

Technical Writer

Alpharetta, GA · On-site

Key Responsibilities and Accountabilities: • Work closely with product managers and SMEs to ... for timely release and publication to address emergent and non-urgent issues • Create ...

Ryde Technologies, LLC

AutoCAD Designer

Augusta, GA · On-site

Ability to manage multiple technical publications programs for complex systems * Possession of excellent oral and written communication skills * Ability to show Microsoft Office expertise * Ability ...

Blue Bird

Field Service Engineer, Fleet

Macon, GA · On-site +1

Provide the Technical Publications & Training Content teams the technical input needed to complete ... Strong project management skills. Exposure to difficult or complex projects a plus. * Ability to ...

Blue Bird

Field Service Engineer, Fleet

Macon, GA

Provide the Technical Publications & Training Content teams the technical input needed to complete ... Strong project management skills. Exposure to difficult or complex projects a plus. * Ability to ...

TrainCroft

Part 107 Ground Support Operations

Hampton, GA · On-site

$50K - $67K/yr

... technical publications, MRO support, and cutting-edge virtual/mixed reality training solutions ... companies manage workforce demand and maintain operational efficiency. We are seeking a highly ...

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Technical Publications Manager information

What does a technical publications manager do?

A Technical Publications Manager oversees the creation, organization, and distribution of technical documents such as manuals, user guides, and maintenance instructions. They lead teams of technical writers, editors, and illustrators to ensure that all documentation is accurate, clear, and meets industry standards. Their responsibilities often include setting documentation policies, managing project timelines, and collaborating with engineering, product, and customer support teams to deliver high-quality information to users.

What does a technical publications manager do?

A technical publication manager is a specialist in the literary field who supports technical publications and manages writing projects. In addition to your manager duties, in this career, you collaborate with your team to provide editorial support and develop content for technical publications. You ensure your writers are producing the highest quality content possible. Your responsibilities as a technical publication manager are diverse. You manage writers, sift through numerous projects, and act as editor for the writers you oversee. Typically, you do not directly deal with clients in this job. Instead, you interact with your coworkers and provide final approval for projects before submission to clients.

What are the key skills and qualifications needed to thrive as a technical publications manager, and why are they important?

To thrive as a Technical Publications Manager, you need expertise in technical writing, content management, and familiarity with industry standards, usually backed by a degree in English, communications, or a technical field. Experience with content management systems (CMS), publishing tools like Adobe FrameMaker, and familiarity with documentation standards such as DITA or S1000D are common requirements. Outstanding leadership, attention to detail, and strong communication skills help manage teams and collaborate across departments. These skills ensure the production of clear, accurate, and user-friendly documentation that supports product usability and regulatory compliance.

What are some common challenges faced by technical publications managers, and how can they be addressed?

Technical Publications Managers often encounter challenges such as managing tight deadlines, ensuring documentation accuracy, and coordinating input from multiple subject matter experts. Balancing the needs of various stakeholders—like engineers, product managers, and end users—can be complex, especially when information changes rapidly. Successful managers address these challenges by implementing efficient workflow processes, using robust content management systems, and fostering strong communication channels within their teams. Proactive planning and continuous training also help keep documentation up to date and aligned with organizational goals.
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Technical Publications Manager jobs near you
Infographic showing various Technical Publications Manager job openings in Georgia as of August 2026, with employment types broken down into 89% Full Time, 4% Part Time, and 7% Contract. Highlights an 98% In-person, and 2% Hybrid job distribution.

Customer Technical Manager

Gulfstream Aerospace Corporation

Savannah, GA • Remote

Full-time

Re-posted 12 days ago

Gulfstream Aerospace rating

8.8

Company rating: 8.8 out of 10

Based on 182 frontline employees who took The Breakroom Quiz

14th of 72 rated aerospace companies

Job description

Customer Technical Manager in  GAC Savannah


Unique Skills:

At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world's finest aviation experience starts with our people and when our people thrive, so does our mission. 

Familiarity with the Middle East is preferred.  This is a Savannah based position.

.  

  1. This position will be assigned to special accounts for Saudi Arabia.  Gulfstream Aerospace support teams and operators, supporting real-time assistance and operational needs, including participation in off-hour conference calls and occasional international travel.
  2. Demonstrate technical proficiency across current Gulfstream production aircraft, including strong comprehensive/operational knowledge and experience with at least one of the following: mechanical systems, avionics/electrical systems, and aircraft structures.
  3. Apply strong working expertise to diagnose, analyze, and resolve technical issues involving aircraft systems and structural components across the Gulfstream fleet. Collaborate with and lead cross functional teams to determine root cause and corrective actions to mitigate failures.
  4. Demonstrate willingness to learn AHTMS data research tools.
  5. Interpret and utilize aircraft technical documentation with a high level of accuracy, including AMM, IPC, SGERs, GERs, MMEL, AFM, engineering drawings, and other technical publications.


 

Education and Experience Requirements
Bachelor's Degree in Management, Aviation Maintenance, or Engineering Tech required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 10 years of related aircraft maintenance or operations experience. 3 years maintenance or operations experience with specific Gulfstream aircraft model (i.e. GV/G550/G450, GIV, GII/GIII, G100, G200. Supervisory or Management experience required. A&P (FAA Airframe and Powerplant) license preferred. Position Purpose: The Customer Technical Manager acts as the primary representative for customer interactions when managing complex support events and aspects related to Gulfstream model aircraft maintenance, operations, and programs affecting customer operations. Recovering relationships between Gulfstream and customer via complex problem resolution. Customer Technical Managers develop and maintain effective controls for budgets, manpower usage, schedules, procedures, and policies to achieve maximum utilization of all resources during support events.
Job Description
Principle Duties and Responsibilities: Essential Functions:
  1. Under the guidance of VP of Field Services, Director of Technical Support, and Regional Directors, helps to resolve customer support issues.
  2. Travel to Gulfstream/ AWRF facilities or to remote locations as the project manager to coordinate support for complex support events.
  3. Coordinate with Gulfstream/ AWRF facilities or to remote locations as the project manager to coordinate support for complex Managed Programs and/or Reliability Enhancement events.
  4. Tactical oversight of escalated customer issues to include coordination of complex maintenance projects and service center events and the elements used to resolve them, such as, TechOps, engineering, part sales, FAST, and SC resources.
  5. Identify, develop, and implement programs that help prevent future aircraft downtime that will meet Customer Support business priorities.
  6. Responsible for resolving customer issues as related to Gulfstream fleet aircraft maintenance, operations, and programs.
  7. Provides coordination and communication with the following Customer Support and Production areas: TechOps, FlightOps, Maintainability, Material Services (Spares & GSE), Publications, RSM, Service Center, Reliability, Technical Training (Gulfstream, Customer & FSI) and Warranty Administration, etc.
  8. Lead or participate as member of a team in special teams, special fleet campaigns, regional calls, regional activities, customer visits, routine scheduled customer calls, CAB, clinics, and other customer centric forums.
  9. Acts as a Regional Customer Support Manager responsible for resolving customer issues as related to Gulfstream fleet aircraft maintenance, operations, and programs.
  10. Administering Customer Sat and/or advocating warranty coverage for escalated customer events.
  11. Provide written & verbal responses to all levels of customer organization, as well as, written & verbal updates to Gulfstream organization.
  12. Provide remote Technical Operations support to when not supporting complex AOG events.
  13. Responsible for authoring, maintaining, and editing Customer Technical Manager Standard Operation Procedures (SOPs) to reflect Job responsibilities, accuracy, and improvements based on lessons learned.
Perform other duties as assigned. Other Requirements:
  1. Must have thorough knowledge of aircraft systems, troubleshooting, technical manuals systems, and aircraft maintenance records system.
  2. Experience in project management and team performance.
  3. Understanding of PC and Mainframe computer applications including the use of standard computer word processing programs (i.e. Microsoft Office) and appropriate typing skills a plus.
This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

Requisition Number: 235073

Category: Service Center

Percentage of Travel: Up to 25%

Shift: First

Employment Type: Full-time

Posting End Date: 08/13/2026 

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.

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Copyright 2025 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company.
 

Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE: GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft

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