Technical Program Manager Jobs in Lowell, MA (NOW HIRING)

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team:
The Strategic Product Engagement Team is a Splunk force multiplier to drive durable Splunk and Cisco cross-portfolio growth over time. We are building an enterprise product-led growth and retention capability that converts product usage telemetry, lifecycle data, and customer insight into coordinated, proactive action in Product & Technology and partnering with Customer Experience and Sales.

Our mandate is to identify product-rooted challenges and gaps early and activating the right mitigations. Over time, we will extend the same operating model to accelerate adoption, expansion, and Splunk and Cisco cross-portfolio value. We work through a unified engagement model with shared accountability, clear decision rights, and disciplined handoffs to the teams that own the customer relationship, commercial motion, and product roadmap.

As a Senior Technical Program Manager (TPM), you will lead the vital connection between the Strategic Product Engagement Team and Splunk's product organization. You will interlock with your peers on the Strategic Product Engagement Team and TPMs for Splunk product teams for tracking of product-led workstreams. You will be responsible for consolidating and reporting on status of product led workstreams on a per customer basis. You will also be responsible for planning and execution of any product-led technical summits with key accounts (in-person or remote) and for consolidating the results. Your ability to effectively partner with Strategic Product Engagement Team, Splunk's product organization and go-to-market teams supporting these focus accounts is essential. This role is ideal for a TPM who comfortable working through ambiguity and driving disciplined execution without direct authority.

• Own the strategic product-led customer engagements. Own product-led workstreams for a portfolio of strategic customers. Weekly consolidation and reporting on status of product led workstreams on a per customers basis to customers and their Splunk go-to-market leaders. Responsible for planning and execution of any product-led technical summits with key accounts (in-person or remote) and for consolidating the resulting product led workstreams.

• Operational Excellence. Be the vital connection between the Strategic Product Engagement Team and Splunk's product organization. Define and hold Splunk product teams to rigorous Key Performance Indicators (KPIs). Utilize collaboration and AI tools to perform analysis status and trends on providing executive-level summaries that drive strategic decision-making.

• Lead/Co-Own Model: Serve as a Lead or Co-owning TPM, maintaining high-integrity project artifacts such as Risk Registers, RACI charts, and technical deployment plans to ensure operational readiness.

• Experience: Bachelor's Degree with 7+ years of demonstrated ability in technical program or product management, with a strong focus on IT/TechOps, SRE, or cloud platforms.

• Communication: Excellent verbal and written skills, with a proven ability to synthesize technical data into executive-friendly summaries for cross-functional stakeholders across APAC, EMEA, and AMER.

• Technical Proficiency: Experience with ITSM platforms (JIRA, ServiceNow) and collaboration tools (Webex, Slack, MS Office)

• Methodologies: Strong knowledge of project management frameworks (Agile, Waterfall, DevOps, DevSecOps, SDLC).

• Data Proficiency: Advanced ability to define success metrics, interpret complex dashboards, and derive technical conclusions to refine engineering strategy.

Preferred Qualifications:

• Experience with Splunk products (Cloud Platform, Enterprise, Enterprise Security).

• Familiarity with ITIL, change management frameworks, or SRE practices (e.g., error budgets, SLO/SLI management).

• Experience with financial management and resource planning for large-scale engineering programs.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.