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Technical Product Support Manager Jobs (NOW HIRING)

TEKFORTUNE INC

Technical Product Manager

Minneapolis, MN · On-site

$174K - $201K/yr

They are seeking a Technical Product Manager to work with product, design, and operations teams to ... solutions to support business needs. Coordinate with business line product managers and other ...

Collabera

Technical Product Manager

Foster City, CA · On-site

$194K - $224K/yr

IAM technical product manager Duration: 1 year. Potential to extend or convert. Location: Foster City, CA This position is for an IAM technical product manager who must be able to plan, direct, and ...

Revelyst

Technical Product Manager

Carlsbad, CA · On-site

$140K - $160K/yr

You will work closely with Engineering, Product, Marketing, Sales, Sourcing, and Customer Support ... As a Technical Product Manager, you will: * Define and manage product requirements and technical ...

Revelyst

Technical Product Manager

Carlsbad, CA · On-site

$140K - $160K/yr

You will work closely with Engineering, Product, Marketing, Sales, Sourcing, and Customer Support ... As a Technical Product Manager, you will: * Define and manage product requirements and technical ...

Staffingine LLC

Technical Product Manager

Philadelphia, PA · On-site

$168K - $194K/yr

Technical Product Manager Job Location: Philadelphia PA Job Type: Contract Delivery Coordination ... Support validation of business requirements and translate them into clear actionable technical ...

Chainbridge Solutions Inc.

$150K - $190K/yr

Technical Product Manager Department: Chainbridge Innovation Group Employment Type: Full Time ... Support hiring, onboarding, and capacity planning for the development and test team * Foster a ...

Inspirato

Technical Product Manager

Denver, CO · On-site

$110K - $125K/yr

Technical Product Manager Reporting to: Senior Director, Product Management Location: Denver, CO ... causes we support. As an innovator in the industry, we recognize the valuable role diverse ...

National Information Solutions Cooperative, Inc.

Job Summary The Product Support Manager leads the day-to-day operations of NISC's Accounting ... Provide technical guidance and assist with researching, troubleshooting, and escalating complex ...

Medihill

Technical Support Manager

Bensalem, PA · On-site

The Technical Support Manager will lead a team responsible for the assembly, programming, setup ... Work closely with other departments, such as product development and logistics, to ensure seamless ...

Inspirato

Technical Product Manager

Denver, CO · On-site

$110K - $125K/yr

Technical Product Manager Reporting to: Senior Director, Product Management Location: Denver, CO ... causes we support. As an innovator in the industry, we recognize the valuable role diverse ...

Society for Science

Technical Product Manager

Washington, DC · On-site

$189K - $218K/yr

Position Overview We are seeking an experienced Technical Product Manager to support our mission by leading the development and delivery of complex technology products from concept through launch and ...

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Technical Product Support Manager information

See salary details

$39.5K

$92.1K

$164K

How much do technical product support manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for technical product support manager in the United States is $92,065.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What does a Technical Product Support Manager do?

A Technical Product Support Manager oversees teams that assist customers with technical issues related to a company’s products. They are responsible for ensuring high-quality support, troubleshooting complex problems, and collaborating with product development teams to resolve recurring issues. Additionally, they analyze support metrics to improve customer satisfaction and often help develop training materials for both customers and support staff. Their role is crucial in maintaining product reliability and customer trust.

How does a Technical Product Support Manager typically collaborate with development and customer success teams to resolve complex product issues?

Technical Product Support Managers play a key role in bridging the gap between customers, support engineers, and product developers. When complex product issues arise, they coordinate with customer success teams to gather detailed feedback and ensure customer concerns are clearly understood. They also work closely with development teams to communicate technical problems, prioritize fixes, and follow up on progress. This collaborative approach helps ensure that issues are resolved efficiently and that product improvements align with customer needs.

What are the key skills and qualifications needed to thrive as a Technical Product Support Manager, and why are they important?

To thrive as a Technical Product Support Manager, you need a solid background in technical troubleshooting, product knowledge, and leadership, often supported by a degree in computer science or a related field. Familiarity with CRM systems, ticketing tools like Zendesk or Salesforce, and ITIL certifications are typically required. Outstanding communication, conflict resolution, and team management skills help build trust with both customers and support teams. These competencies are vital for ensuring efficient issue resolution, high customer satisfaction, and smooth coordination between technical and non-technical stakeholders.

What is the difference between Technical Product Support Manager vs Technical Support Specialist?

AspectTechnical Product Support ManagerTechnical Support Specialist
CredentialsTypically requires a bachelor's degree in IT, engineering, or related field; certifications like CompTIA or ITIL are commonSimilar credentials; often holds certifications like CompTIA A+ or Network+
Work EnvironmentManages support teams, oversees product issue resolution, and collaborates with development teamsProvides direct technical support to end-users or clients, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, software firms, and hardware manufacturersCommon across IT service providers, tech support centers, and customer service departments

The Technical Product Support Manager focuses on overseeing support teams and managing product-related issues, while the Technical Support Specialist provides direct technical assistance to users. Both roles require technical knowledge and certifications, but differ in scope and responsibilities.

What cities are hiring for Technical Product Support Manager jobs?

Cities with the most Technical Product Support Manager job openings:

What states have the most Technical Product Support Manager jobs?

States with the most job openings for Technical Product Support Manager jobs include:

What are popular job titles related to Technical Product Support Manager jobs?

For Technical Product Support Manager jobs, the most frequently searched job titles are:

Mine Site Support Manager, Product Support

Pocatello, ID • On-site

Western States CAT
Agriculture, Construction, and Mining Machinery Manufacturing • 1 - 5K employees
Learn more about Western States CATexternal

Full-time

Re-posted 8 days ago

Key responsibilities

  • Serve as the primary on-site contact between Western States Equipment and mine operations.

  • Lead daily coordination of maintenance, repair, troubleshooting, and product support activities for mining equipment.

  • Support safety management for all personnel on site by partnering with mine site leaders and ensuring safety policies and procedures are followed.

Job description

ABOUT WESTERN STATES
Since 1956, Western States Equipment Company has been a leading employer across Idaho, Oregon, Washington, Montana, and Wyoming. We are driven by our mission of solving our customers' toughest challenges, guided by our core values of Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation.
By joining Western States, you commit to upholding these values while contributing to our purpose of building our communities for a better tomorrow. Safety and our Customer Care Commitment remain foundational to our mission and the standard by which we measure our success.
Safety
  • Actively cares, promotes, manages, and advocates for safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
  • Embraces our caring culture where we each care to adhere with applicable safety policies, PPE expectations and stop work authority.

Customer Care Commitments
  • Convey Warmth and Empathy - Acknowledge customers and greet everyone with an authentic smile.
  • Actively Listen - Give your full attention, make eye contact, avoid interrupting, and ask clarifying questions.
  • Build Trust - Take ownership, act with urgency, and follow through on commitments.
  • Say Thank you - Express genuine appreciation for effort, feedback, and collaboration.

ESSENTIAL FUNCTIONS:
  • Serve as the primary on-site contact between Western States Equipment and mine operations.
  • Lead daily coordination of maintenance, repair, troubleshooting, and product support activities for mining equipment.
  • Support the management of safety for all Western States Equipment personnel on site, including residents, visitors, technicians, and support teams, by partnering with WSECO and mine site leaders and site personnel to ensure safety expectations, procedures, and accountability are followed the right way every day.
  • Support equipment availability, reliability, cost-per-hour, total cost of ownership, and productivity goals.
  • Helps coordinate field technicians with the field service supervisors, parts support, technical communicators, and other dealership resources.
  • Partners with maintenance and operations teams to prioritize repairs, planned maintenance, backlog work, and equipment downtime events.
  • Monitor machine health, telematics/connectivity, condition monitoring alerts, inspections, and failure trends.
  • Collaborate with the Mining Technology team to support the proper functioning of onboard mining technology systems and leverage operational data to help manage asset availability in alignment with site expectations.
  • Work with the Product Support team to increase on-site technician knowledge and capability, enabling seamless support of all onboard technology solutions.
  • Communicate repair status, risks, delays, parts needs, and recommended actions to customer and dealer leadership.
  • Ensure work is performed safely and in compliance with MSHA, customer site requirements, dealership policies, and applicable regulations.
  • Review work orders, repair estimates, documentation, warranty information, and invoicing accuracy.
  • Identify opportunities to improve machine performance, maintenance practices, parts availability, and service efficiency.
  • Partner with Mining Account Manager to support machine sales and product support opportunities through a unified approach.
  • Collaborate with product support sales representatives, technology specialists, and service teams to ensure successful solution delivery.
  • Support technician productivity, quality of repairs, coaching, performance feedback, and workforce development.
  • Participate in customer meetings, planning sessions, safety meetings, and operational reviews.
  • Escalate technical, commercial, or customer satisfaction issues as needed.
  • Maintain a strong customer relationship by demonstrating ownership, urgency, professionalism, and follow-through.

KNOWLEDGE SKILLS AND ABILITIES:
  • Strong knowledge of Caterpillar mining equipment, heavy equipment maintenance, and dealer product support operations.
  • Understanding of mine site safety requirements, MSHA standards, and remote-site operating conditions.
  • Ability to manage multiple priorities in a high-pressure production environment.
  • Strong communication, leadership, planning, and problem-solving skills.
  • Ability to analyze equipment performance, downtime, repair history, cost trends, and operational data.
  • Working knowledge of service systems, work orders, parts processes, warranty procedures, condition monitoring tools, and Microsoft Office.
  • Understanding of mining technology solutions and offerings to effectively support and collaborate with the Mining Technology team.
  • Ability to build trust with customer leadership, technicians, dealer personnel, and Caterpillar representatives.

EDUCATION AND EXPERIENCE:
  • High school diploma or GED required; technical degree, trade certification, or related college coursework preferred.
  • Five or more years of experience in heavy equipment service, mining equipment maintenance, field operations, or dealer product support, preferred.
  • Prior leadership, supervisory, or site-management experience preferred.
  • Caterpillar equipment experience is strongly preferred.
  • Experience working in mining, quarry, construction, or remote industrial environments preferred.
  • Valid driver's license required.
  • MSHA certification required or ability to obtain.

PHYSICAL CHARACTERISTICS:
  • Ability to stand for long periods of time along with walking, sitting, repetitively climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
  • Ability to generate 97 ft./lbs. of force, by pushing and pulling.
  • Ability to repeatedly lift up to 60lbs from the ground and place on a shelf/platform set up to 65 inches off the ground.
  • Ability to carry up to 20 lbs. while repeatedly ascending/descending a minimum of ten, 8" stair steps.
  • Ability to repeatedly ascend/descend a minimum of 10 rungs on various ladders.
  • Ability to assemble/disassemble various sizes of nuts and bolts, while repeatedly bending, stooping, squatting, kneeling, and/or crouching.
  • Exposure to extreme temperatures and environment.
  • Must be able to meet all safety requirements for applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
This role is designated as safety-sensitive.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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