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Technical Product Support Manager Jobs in Arizona

ASM

Engineer, Technical Product Support

Phoenix, AZ · On-site

As a Technical Product Support (TPS) Engineer at ASM , you'll be at the forefront of innovation-partnering directly with customers and engineering teams to bring cuttingedge products from development ...

ASM

Engineer, Technical Product Support

Phoenix, AZ · On-site

As a Technical Product Support (TPS) Engineer at ASM , you'll be at the forefront of innovation-partnering directly with customers and engineering teams to bring cutting-edge products from ...

Orbotech

Global Product Support Manager

Phoenix, AZ · On-site

... our products through a flexible portfolio of services. Our comprehensive services include ... 7 technical support teams and knowledge management systems; and an extensive parts network to ...

Vangard, Inc.

Technical Product Manager

Scottsdale, AZ · On-site

$168K - $194K/yr

We are seeking a Technical Product Manager who will lead the strategic vision and roadmap for Debit ... supports/drives escalations where required to enable rapid delivery. * Leads the planning ...

RevolutionParts

Technical Product Manager

Tempe, AZ · On-site

$162K - $187K/yr

Technical Product Manager RevolutionParts powers eCommerce for automotive dealers, brands, and aftermarket sellers enabling them to sell parts and accessories online through a modern, scalable ...

New

SmartIPlace

Technical Product Manager[onsite]

Phoenix, AZ · On-site

$165K - $191K/yr

Technical Product Manager Location: North Phoenix / Scottsdale AZ - onsite Duration : 6 months with possible extension USC/GC Required Skills & Experience * 10+ years of experience in Product ...

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Technical Product Support Manager information

What does a Technical Product Support Manager do?

A Technical Product Support Manager oversees teams that assist customers with technical issues related to a company’s products. They are responsible for ensuring high-quality support, troubleshooting complex problems, and collaborating with product development teams to resolve recurring issues. Additionally, they analyze support metrics to improve customer satisfaction and often help develop training materials for both customers and support staff. Their role is crucial in maintaining product reliability and customer trust.

How does a Technical Product Support Manager typically collaborate with development and customer success teams to resolve complex product issues?

Technical Product Support Managers play a key role in bridging the gap between customers, support engineers, and product developers. When complex product issues arise, they coordinate with customer success teams to gather detailed feedback and ensure customer concerns are clearly understood. They also work closely with development teams to communicate technical problems, prioritize fixes, and follow up on progress. This collaborative approach helps ensure that issues are resolved efficiently and that product improvements align with customer needs.

What are the key skills and qualifications needed to thrive as a Technical Product Support Manager, and why are they important?

To thrive as a Technical Product Support Manager, you need a solid background in technical troubleshooting, product knowledge, and leadership, often supported by a degree in computer science or a related field. Familiarity with CRM systems, ticketing tools like Zendesk or Salesforce, and ITIL certifications are typically required. Outstanding communication, conflict resolution, and team management skills help build trust with both customers and support teams. These competencies are vital for ensuring efficient issue resolution, high customer satisfaction, and smooth coordination between technical and non-technical stakeholders.

What is the difference between Technical Product Support Manager vs Technical Support Specialist?

AspectTechnical Product Support ManagerTechnical Support Specialist
CredentialsTypically requires a bachelor's degree in IT, engineering, or related field; certifications like CompTIA or ITIL are commonSimilar credentials; often holds certifications like CompTIA A+ or Network+
Work EnvironmentManages support teams, oversees product issue resolution, and collaborates with development teamsProvides direct technical support to end-users or clients, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, software firms, and hardware manufacturersCommon across IT service providers, tech support centers, and customer service departments

The Technical Product Support Manager focuses on overseeing support teams and managing product-related issues, while the Technical Support Specialist provides direct technical assistance to users. Both roles require technical knowledge and certifications, but differ in scope and responsibilities.

What cities in Arizona are hiring for Technical Product Support Manager jobs?

Cities in Arizona with the most Technical Product Support Manager job openings:

Engineer, Technical Product Support

Phoenix, AZ • On-site

ASM
Medical Equipment and Supplies Manufacturing • 11 - 50 employees
Learn more about ASMexternal

Full-time

Re-posted 29 days ago

Job description

As a Technical Product Support (TPS) Engineer at ASM, you'll be at the forefront of innovation-partnering directly with customers and engineering teams to bring cuttingedge products from development into highvolume manufacturing. You'll become a systemlevel expert on new products, playing a critical role in design, testing, and early customer adoption.

This is a highly handson, customerfacing role ideal for engineers who love solving complex problems, working with new technology, and seeing their work come to life in real fabs around the world. Domestic and international travel (25-75%) is expected and varies by product lifecycle.

 What You'll Do
  • Collaborate closely with Hardware, Electrical, Controls, Process, and Software Engineering teams to become the systemlevel expert on newly developed products
  • Influence product design by representing the voice of the customer, including designforservice, designformanufacturability, and preventive maintenance considerations
  • Own the first build and test of new products in the development lab, providing realtime feedback, identifying issues, and recommending solutions
  • Develop and document bestknown methods for service, preventive maintenance, and corrective maintenance
  • Lead FirstinFab (Alpha and Beta) customer deployments, including fab readiness, installation, startup, and production qualification
  • Drive resolution of customer issues during Alpha and Beta phases, acting as the primary technical owner for new product performance in the field
  • Produce detailed reporting on field issues to support continuous product improvement
  • Define critical spare parts lists and ensure initial stocking levels are ready for new product launches
 What You Bring
  • Bachelor's or Master's degree in Mechanical Engineering, Electrical Engineering, or Chemical Engineering
  • Handson experience (academic or professional) with hardware systems
  • Strong technical troubleshooting and problemsolving skills
  • High curiosity, motivation, and enthusiasm for learning new technologies
  • A passion for working with new products, testing them, and becoming a true systemlevel expert
  • Coursework or interest in Arduino or opensource electronic prototyping platforms is a plus
  • Willingness and ability to travel 25-75% domestically and internationally

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