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Technical Product Support Manager Jobs (NOW HIRING)

As a Technical Product Support (TPS) Engineer at ASM , you'll be at the forefront of innovation-partnering directly with customers and engineering teams to bring cuttingedge products from development ...

As an Enterprise Technical Product Support Specialist, you'll be the dedicated technical voice for a book of our most important accounts. You'll go deeper than a typical support conversation ...

Technical Product Manager

Dearborn, MI · On-site

$153K - $177K/yr

We are seeking an experienced Technical Product Manager to support the design, delivery, modernization, and operational success of enterprise applications and services used across Product Development.

Technical Product Manager

Salt Lake City, UT · On-site +1

$161K - $186K/yr

SUMMARY The Technical Product Manager is entrusted with spearheading the development and success of the organization's technical products. This pivotal role demands a strategic visionary who can ...

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Technical Product Support Manager information

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$39.5K

$92.1K

$164K

How much do technical product support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for technical product support manager in the United States is $92,065.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,500.00 and $105,500.00 per year, depending on experience, location, and employer.

What does a Technical Product Support Manager do?

A Technical Product Support Manager oversees teams that assist customers with technical issues related to a company’s products. They are responsible for ensuring high-quality support, troubleshooting complex problems, and collaborating with product development teams to resolve recurring issues. Additionally, they analyze support metrics to improve customer satisfaction and often help develop training materials for both customers and support staff. Their role is crucial in maintaining product reliability and customer trust.

How does a Technical Product Support Manager typically collaborate with development and customer success teams to resolve complex product issues?

Technical Product Support Managers play a key role in bridging the gap between customers, support engineers, and product developers. When complex product issues arise, they coordinate with customer success teams to gather detailed feedback and ensure customer concerns are clearly understood. They also work closely with development teams to communicate technical problems, prioritize fixes, and follow up on progress. This collaborative approach helps ensure that issues are resolved efficiently and that product improvements align with customer needs.

What are the key skills and qualifications needed to thrive as a Technical Product Support Manager, and why are they important?

To thrive as a Technical Product Support Manager, you need a solid background in technical troubleshooting, product knowledge, and leadership, often supported by a degree in computer science or a related field. Familiarity with CRM systems, ticketing tools like Zendesk or Salesforce, and ITIL certifications are typically required. Outstanding communication, conflict resolution, and team management skills help build trust with both customers and support teams. These competencies are vital for ensuring efficient issue resolution, high customer satisfaction, and smooth coordination between technical and non-technical stakeholders.

What is the difference between Technical Product Support Manager vs Technical Support Specialist?

AspectTechnical Product Support ManagerTechnical Support Specialist
CredentialsTypically requires a bachelor's degree in IT, engineering, or related field; certifications like CompTIA or ITIL are commonSimilar credentials; often holds certifications like CompTIA A+ or Network+
Work EnvironmentManages support teams, oversees product issue resolution, and collaborates with development teamsProvides direct technical support to end-users or clients, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, software firms, and hardware manufacturersCommon across IT service providers, tech support centers, and customer service departments

The Technical Product Support Manager focuses on overseeing support teams and managing product-related issues, while the Technical Support Specialist provides direct technical assistance to users. Both roles require technical knowledge and certifications, but differ in scope and responsibilities.

What cities are hiring for Technical Product Support Manager jobs?

Cities with the most Technical Product Support Manager job openings:

What states have the most Technical Product Support Manager jobs?

States with the most job openings for Technical Product Support Manager jobs include:

What are popular job titles related to Technical Product Support Manager jobs?

For Technical Product Support Manager jobs, the most frequently searched job titles are:

Product Support Manager, IPS

Hanover, MD • Hybrid

Oceaneering International, Inc.
Manufacturing • 10K+ employees

$87K - $130K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 18 days ago


Key responsibilities

  • Establish and oversee program and project Integrated Product Support (IPS) functions to ensure material and system readiness.

  • Lead a team of IPS, engineering, and support personnel to deliver logistics and support activities aligned with program requirements.

  • Develop, implement, and update comprehensive product support strategies, manage logistics projects, and ensure delivery of IPS activities and products.


Oceaneering rating

6.8

Company rating: 6.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz


Job description

The Oceaneering Technologies (OTECH) group is seeking a Product Support Manager (PSM) to establish and oversee program and project Integrated Product Support (IPS) functions required to establish material and system readiness resulting in successful life cycle sustainment of subsea and maritime systems. The PSM is expected to operate in a managed team environment. This role requires in-depth experience and working knowledge of the DoDI 5000 series. More specifically, the functional areas outlined and explained in the DoD Product Support Manger's Guidebook and the Integrated Product Support Element Guidebook. 

The PSM is a core member of the OTECH Integrated Product Support (IPS) functional discipline. The PSM reports functionally to the OTECH Integrated Product Support Manager and operationally to the Program Manager. The PSM will work with all levels within the IPS organization and Program/Project as well as OTECH, ADTech, and Corporate Shared Services in the execution of IPS tasking. The PSM is a hybrid position located in Hanover, MD

REQUIRED

  • Bachelor's degree in supply chain, engineering, business, or other technical discipline.
  • 5 to 10 years of practical experience in engineering or integrated product support.
  • 5 or more years of experience leading multidisciplinary engineering or logistics support teams.
  • Experience with the development of:
    • Systems Engineering Management Plans (SEMP)

    • Configuration Management Plans (CMP)

    • Integrated Logistics Support Plans (ILSPs) or Integrated Logistics Support Management Plans (ILSMP)

    • Product Support Analysis

      • Failure Modes, Effects, and Criticality Analyses (FMECA)

      • Reliability, Maintainability, and Availability (RM&A) analyses.

    • System Training Plans

    • Diminishing Manufacturing Sources and Material Shortages (DMSMS)

    • Lowest Replaceable Unit (LRU) and Sparing Plans

    • Serialization and Government property management and accountability plans

    • Disposal Planning

    • Risk statements and supporting mitigation plans

  • Demonstrated and well-developed management and leadership qualities.
  • Capable of managing technical aspects of important and complex projects.
  • Excellent communication and organizational skills.
  • Strong technical writing skills.
  • Excellent analytical skills for preparing and reviewing technical and project reports.
  • Demonstrated technical knowledge and practical application of engineering principles, practices, and procedures.
  • Demonstrated knowledge of government contract requirements to include the FAR and DFAR and Government publication standards.
  • Ability to obtain and maintain a Secret Clearance.

DESIRED

  • Master's degree in related field.
  • Experience with large-scale commercial and/or military systems. 
  • May be widely recognized for achievements, technical expertise, and professional standing within selected field.
  • Demonstrated knowledge of commercial contract requirements.

We offer a comprehensive and competitive benefits package. Employee benefits vary by role, however, may include Health and Wellness, Mental Health, Retirement Savings, Life and Disability, Paid Maternity and Parental Leave, Paid Time Off, Tuition Reimbursement, and an Employee Assistance Program.

Compensation $87,100.00 - $130,700.00

  • The PSM is responsible for managing life cycle support functions required to field and maintain the readiness and operational capability of major systems, subsystems, and components supporting the Program Manager's life cycle management responsibilities.

  • The PSM will lead a group of various IPS, engineering, and other support services personnel in support of Program IPS requirements and deliverables.

  • Support OTECH Programs and Program Managers by:

    • Serving as a program focal point for IPS tasking.

    • Meeting cost, schedule, and technical performance requirements of government acquisition programs 

    • Interacting with customer representatives to define and manage expectations for Integrated Product Support outcomes

    • Working with an interdisciplinary team of engineers, designers, drafters, technical writers, analysts, and technicians.

    • Developing, implement, and update, a comprehensive product support strategy (PSS)

    • Identifying program risks and mitigation plans

  • Accountable for successful delivery of IPS activities and products for assigned OTECH programs.

  • Independently direct the development and completion of highly complex logistics projects.

  • Take an active leadership role in bid and proposal efforts by providing OTECH and ADTECH Integrated Product Support (IPS) capability information.

  • Estimate personnel and resource requirements to meet program objectives (cost, schedule, and performance) and communicate required changes to appropriate Functional Manager(s).

  • Document logistics products as required by the program (i.e. contract deliverable requirements, databases, etc.)

  • Participate in the construction, review, delivery, and implementation of technical products.

  • Independently develop objectives, schedules, and estimates for issue resolution and prepare reports on the results. Present results to Program Managers. 

  • Participate in technical working groups to assess and improve both Customer and Oceaneering processes and capabilities.

  • Devise innovative solutions to problems.

  • Demonstrate expert technical judgement, independence, and ingenuity. 

  • Conduct analyses and tests and complete required documentation. 

  • Maintain liaisons with individuals and other organizations outside the company and act independently on matters pertaining to the IPS field. 

  • Develop and apply advanced IPS methods, theories, and research techniques within related technical fields.

  • Support engineering investigations of considerable complexity.

  • Additional duties as assigned. 

  • Support occasional work outside normal working hours.

  • Ability to travel up to 25% of the time.


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