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Technical Product Support Manager Jobs in Decatur, AL

Blue Origin

Sr Technical Product Manager

Huntsville, AL

$169K - $237K/yr

As a Technical Product Manager, you will play a critical role in shaping the digital infrastructure that supports our mission. You will be responsible for our configuration management systems, which ...

Blue Origin

Sr Technical Product Manager

Huntsville, AL

$169K - $237K/yr

As a Technical Product Manager, you will play a critical role in shaping the digital infrastructure that supports our mission. You will be responsible for our change and configuration management ...

Blue Origin

Sr Technical Product Manager

Huntsville, AL · On-site

$164K - $190K/yr

As a Technical Product Manager, you will play a critical role in shaping the digital infrastructure that supports our mission. You will be responsible for our change and configuration management ...

Stellantis

Technical Product Process Supervisor

Huntsville, AL · On-site

$165K - $191K/yr

The Technical Product Process Supervisor will be responsible for managing designated manufacturing ... Support for Your Growth and Giving Back We believe in investing in your future and your passions:

Stellantis

Technical Product Process Supervisor

Huntsville, AL · On-site

$165K - $191K/yr

The Technical Product Process Supervisor will be responsible for managing designated manufacturing ... Support for Your Growth and Giving Back We believe in investing in your future and your passions:

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All JobsTechnical Product Support JobsTechnical Product Support Manager JobsTechnical Product Support Manager Jobs in Decatur, AL

Technical Product Support Manager information

See Decatur, AL salary details

$37K

$86.3K

$153.7K

How much do technical product support manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for technical product support manager in Decatur, AL is $86,307.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $98,900.00 per year, depending on experience, location, and employer.

What does a Technical Product Support Manager do?

A Technical Product Support Manager oversees teams that assist customers with technical issues related to a company’s products. They are responsible for ensuring high-quality support, troubleshooting complex problems, and collaborating with product development teams to resolve recurring issues. Additionally, they analyze support metrics to improve customer satisfaction and often help develop training materials for both customers and support staff. Their role is crucial in maintaining product reliability and customer trust.

How does a Technical Product Support Manager typically collaborate with development and customer success teams to resolve complex product issues?

Technical Product Support Managers play a key role in bridging the gap between customers, support engineers, and product developers. When complex product issues arise, they coordinate with customer success teams to gather detailed feedback and ensure customer concerns are clearly understood. They also work closely with development teams to communicate technical problems, prioritize fixes, and follow up on progress. This collaborative approach helps ensure that issues are resolved efficiently and that product improvements align with customer needs.

What are the key skills and qualifications needed to thrive as a Technical Product Support Manager, and why are they important?

To thrive as a Technical Product Support Manager, you need a solid background in technical troubleshooting, product knowledge, and leadership, often supported by a degree in computer science or a related field. Familiarity with CRM systems, ticketing tools like Zendesk or Salesforce, and ITIL certifications are typically required. Outstanding communication, conflict resolution, and team management skills help build trust with both customers and support teams. These competencies are vital for ensuring efficient issue resolution, high customer satisfaction, and smooth coordination between technical and non-technical stakeholders.

What is the difference between Technical Product Support Manager vs Technical Support Specialist?

AspectTechnical Product Support ManagerTechnical Support Specialist
CredentialsTypically requires a bachelor's degree in IT, engineering, or related field; certifications like CompTIA or ITIL are commonSimilar credentials; often holds certifications like CompTIA A+ or Network+
Work EnvironmentManages support teams, oversees product issue resolution, and collaborates with development teamsProvides direct technical support to end-users or clients, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, software firms, and hardware manufacturersCommon across IT service providers, tech support centers, and customer service departments

The Technical Product Support Manager focuses on overseeing support teams and managing product-related issues, while the Technical Support Specialist provides direct technical assistance to users. Both roles require technical knowledge and certifications, but differ in scope and responsibilities.

Technical Product Manager - Production Automation

Madison, AL • On-site

Griffon Aerospace
51 - 200 employees
Learn more about Griffon Aerospaceexternal

$149K - $173K/yr

Full-time

Posted 22 days ago

Key responsibilities

  • Own the technical requirements and design intent for production line scale-up, translating throughput and capacity targets into facility layout, tooling, and workstation specifications.

  • Specify and stand-up automated production cells, including robotic trim/finishing cells, CNC machining centers, and automated inspection systems, partnering with equipment vendors on integration.

  • Lead technical planning for propulsion and subsystem integration across multiple engine/powertrain configurations, coordinating with domestic suppliers on qualification and capacity.

Job description

Griffon Aerospace, a leader in the exciting Unmanned Aerial System industry, is seeking a Technical Product Manager to own the technical definition of manufacturing improvement initiatives across our UAS production lines. This role owns the technical roadmap for production scale-up, process development, and manufacturing automation, defining the engineering requirements, tooling, and equipment specifications needed to industrialize new manufacturing capability. The growing Madison, AL based small business is seeking innovative individuals who want to join an up tempo, maker culture that proudly provides products and services to support the American Warfighter!PRIMARY TECHNICAL FOCUSOwn the technical requirements and design intent for production line scale-up, translating throughput and capacity targets into facility layout, tooling, and workstation specificationsDefine composite fabrication tooling and process parameters (e.g., layup tool sets, takt time targets, cure/bond cycles) needed to meet validated production rate commitmentsSpecify and stand-up automated production cells, including robotic trim/finishing cells, CNC machining centers, and automated inspection (CMM) systems, partnering with equipment vendors on integrationLead technical planning for propulsion and subsystem integration across multiple engine/powertrain configurations, coordinating with domestic suppliers on qualification and capacityDevelop and validate rate-increase and surge capacity plans, defining the technical exercises and data needed to demonstrate production readinessServe as technical lead interfacing with engineering, production, quality, and supply chain to resolve design-for-manufacturing issues affecting cost, schedule, or producibilityDefine technical training and certification requirements for new production processes and equipmentDESIRED SKILLS/EXPERIENCE5+ years in technical product management, manufacturing engineering, or industrialization role in aerospace, defense, or advanced manufacturingHands-on experience with composite fabrication processes, tooling design, and takt-time/cycle-time analysisExperience specifying or integrating robotic automation, CNC equipment, and automated metrology/inspection systemsFamiliarity with propulsion or powertrain integration (e.g., internal combustion, electric, or turbine systems) in a production environmentExperience developing rate-increase, surge capacity, or production validation test plansFamiliarity with UAS/UAV production environmentsExperience with PLM/ERP systems and engineering documentation/configuration controlFamiliarity with Lean, Six Sigma, or other continuous improvement methodologiesREQUIRED SKILLS/EXPERIENCEBachelor's degree in mechanical, manufacturing, aerospace, or materials engineering, or a related technical field; equivalent experience will be consideredStrong technical fluency across manufacturing processes, tooling, and equipment, with the ability to write and evaluate detailed technical specificationsProven ability to translate production capacity and rate requirements into concrete engineering, tooling, and facility plansManufacturing experience, with working knowledge of materials and process considerations affecting production (e.g., composites, metallics, finishing, or assembly processes)Ability to read and work from engineering drawings, process specifications, and equipment technical dataStrong communication skills, with the ability to translate technical details for both engineering teams and non-technical stakeholdersJOB LOCATIONMadison, Alabama, United StatesPOSITION TYPEFull-Time/Regular/SalaryCOMPENSATION/BENEFITSCompetitive Salary/Comprehensive Benefits PackageUS CITIZENSHIP REQUIREDYesABILITY TO OBTAIN SECURITY CLEARANCEYes
Job Posted by ApplicantPro