ZipRecruiter

Log In

1

Technical Product Support Manager Jobs in Decatur, AL

LG Electronics

Technical Call Center Manager

Huntsville, AL · On-site

$114K - $114K/yr

This role requires strong technical product knowledge, effective leadership skills, and the ability ... support to field technicians, review return authorizations, and respond to escalated technical ...

LG Electronics

Technical Call Center Manager

Huntsville, AL · On-site

$107K - $120K/yr

This role requires strong technical product knowledge, effective leadership skills, and the ability ... Family orientated benefits such as paid parental leave and support for families raising children ...

i3

Lifecycle Logistician

Huntsville, AL

Participate in technical and program reviews to provide lifecycle logistics recommendations and ... Experience supporting Product Support Analysis (PSA), Product Support Management, Reliability ...

Blue Origin

HR Technology Product Manager

Huntsville, AL

$169K - $237K/yr

This role is part of Blue Origin corporate functions, providing centralized support across Blue ... We are looking for someone to apply their technical expertise, leadership skills, and commitment to ...

3-GIS

Support Specialist II

Huntsville, AL · On-site

Manager, General Support Department: Product Support Summary/Objective: The Support Specialist II serves as a technical expert and customer advocate for the 3-GIS product suite within the Esri ...

previous page

Showing results 41-60

All JobsTechnical Product Support JobsTechnical Product Support Manager JobsTechnical Product Support Manager Jobs in Decatur, AL

Technical Product Support Manager information

See Decatur, AL salary details

$37K

$86.3K

$153.7K

How much do technical product support manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for technical product support manager in Decatur, AL is $86,307.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $98,900.00 per year, depending on experience, location, and employer.

What does a Technical Product Support Manager do?

A Technical Product Support Manager oversees teams that assist customers with technical issues related to a company’s products. They are responsible for ensuring high-quality support, troubleshooting complex problems, and collaborating with product development teams to resolve recurring issues. Additionally, they analyze support metrics to improve customer satisfaction and often help develop training materials for both customers and support staff. Their role is crucial in maintaining product reliability and customer trust.

How does a Technical Product Support Manager typically collaborate with development and customer success teams to resolve complex product issues?

Technical Product Support Managers play a key role in bridging the gap between customers, support engineers, and product developers. When complex product issues arise, they coordinate with customer success teams to gather detailed feedback and ensure customer concerns are clearly understood. They also work closely with development teams to communicate technical problems, prioritize fixes, and follow up on progress. This collaborative approach helps ensure that issues are resolved efficiently and that product improvements align with customer needs.

What are the key skills and qualifications needed to thrive as a Technical Product Support Manager, and why are they important?

To thrive as a Technical Product Support Manager, you need a solid background in technical troubleshooting, product knowledge, and leadership, often supported by a degree in computer science or a related field. Familiarity with CRM systems, ticketing tools like Zendesk or Salesforce, and ITIL certifications are typically required. Outstanding communication, conflict resolution, and team management skills help build trust with both customers and support teams. These competencies are vital for ensuring efficient issue resolution, high customer satisfaction, and smooth coordination between technical and non-technical stakeholders.

What is the difference between Technical Product Support Manager vs Technical Support Specialist?

AspectTechnical Product Support ManagerTechnical Support Specialist
CredentialsTypically requires a bachelor's degree in IT, engineering, or related field; certifications like CompTIA or ITIL are commonSimilar credentials; often holds certifications like CompTIA A+ or Network+
Work EnvironmentManages support teams, oversees product issue resolution, and collaborates with development teamsProvides direct technical support to end-users or clients, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, software firms, and hardware manufacturersCommon across IT service providers, tech support centers, and customer service departments

The Technical Product Support Manager focuses on overseeing support teams and managing product-related issues, while the Technical Support Specialist provides direct technical assistance to users. Both roles require technical knowledge and certifications, but differ in scope and responsibilities.

Mission Support Manager | ATSS Transition

Huntsville, AL • On-site

ERC, Inc.
See more jobs at ERC, Inc.external

Full-time

Medical, Retirement, PTO

Re-posted 29 days ago

Job description

Job Title
Mission Support Manager | ATSS Transition
Career Level
Manager
Job Type
Full-Time
Location
Astrion Corporate Office - Huntsville, AL 35806 US (Primary)
Job Description
For more than 30 years, ERC has been delivering the advantage needed to solve our customers' and the nation's toughest challenges. ERC is a trusted partner to the Defense and Space communities. We provide the advanced engineering, innovative technology, and subject-matter expertise to deliver the mission results our customers need to keep the nation safe and secure. Our unique solutions enhance readiness, optimize performance, and help ensure success in the air, on the ground and in space.
An essential part of our success is our corporate culture built on respect, empowerment, and collaboration. Our culture elevates our people, ensuring they provide best-in-class service and solutions to our customers. We always strive to do the right thing. We believe that are our people are our best asset and human connection our greatest strength.
Check us out on ERC.US
Your role:
  • Mission Support Manager

What you'll do all day:
  • This position is responsible for overseeing the activities of a large contractor division that provides technical support services.
  • This position is responsible for planning and implementing the necessary activities to meet the customer's test requirements.

You will love this job if you:
  • Are a self-starter and require little oversight to complete given tasks
  • Enjoy a fast-paced work environment
  • Love working with diverse groups of individuals, including engineers and technicians
  • Are good at communicating with people
  • Have a positive attitude
  • Enjoy multitasking

Minimum requirements for this position:
  • The successful candidate should also have at least 10 years of experience and a Master's or Bachelor's Degree.
  • He or she should have a good knowledge of capturing and analyzing data
  • Candidate must have an active US security clearance

What we offer:
  • Competitive salaries.
  • Continuing education assistance.
  • Professional development allotment.
  • Multiple healthcare benefits packages.
  • 401K with employer matching.
  • Paid time off (PTO) along with a federally recognized holiday schedule.

*MON*

Apply