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Technical Partner Manager Jobs in Madison, WI (NOW HIRING)

Wisconsin

AI Technical Lead

Madison, WI · On-site +1

$115K - $140K/yr

You'll partner with stakeholders across DoIT and campus to shape how AI tools are adopted while ... Experience managing license or account provisioning through automation, including full life cycle ...

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Technical Partner Manager information

See Madison, WI salary details

$51.4K

$153.4K

$195K

How much do technical partner manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for technical partner manager in Madison, WI is $153,449.00, according to ZipRecruiter salary data. Most workers in this role earn between $117,400.00 and $182,400.00 per year, depending on experience, location, and employer.

What does a technical partner manager do?

A technical partner manager is responsible for building and maintaining relationships with technology partners, ensuring collaboration aligns with business goals. They coordinate technical integrations, support partner needs, and facilitate communication between internal teams and external partners. Strong technical knowledge, communication skills, and project management are essential for this role.

What is a technical partner manager?

Technical Partner Managers are professionals who act as liaisons between their company and external partners, such as technology vendors or service providers. They are responsible for building and maintaining strong, productive relationships with these partners, ensuring smooth integration of products, and supporting joint business objectives. Technical Partner Managers typically possess a blend of technical expertise and business acumen, enabling them to identify opportunities for collaboration, resolve technical challenges, and drive mutual success. Their role often includes project management, technical support, and strategic planning to maximize the value of partnerships.

How does a technical partner manager typically collaborate with internal teams and external partners to drive successful integrations?

A Technical Partner Manager acts as a bridge between the company’s internal engineering, product, and sales teams and external technology partners. They coordinate closely with internal stakeholders to understand product capabilities and requirements, then work with partners to ensure integrations meet both technical and business needs. Frequent communication, project management, and problem-solving are key aspects of the role, as is facilitating smooth onboarding and ongoing support. This collaboration ensures that partnerships deliver value, remain aligned with organizational goals, and adapt to evolving technical landscapes.

What is the difference between Technical Partner Manager vs Technical Account Manager?

AspectTechnical Partner ManagerTechnical Account Manager
CredentialsTypically requires technical degrees or certifications, such as IT or engineering backgroundsOften holds similar technical certifications, with emphasis on customer success and support skills
Work EnvironmentWorks closely with partners, focusing on strategic collaborations and integrationsEngages directly with clients to ensure product adoption and technical support
Employer & Industry UsageCommon in tech companies, SaaS providers, and partner ecosystemsWidely used in software, cloud services, and enterprise tech sectors
Search & Comparison IntentOften compared for partnership development rolesCompared for customer success and technical support roles

The main difference is that a Technical Partner Manager focuses on building and maintaining strategic partnerships, while a Technical Account Manager primarily supports existing clients to ensure successful product use. Both roles require technical expertise and communication skills but serve different functions within organizations.

What are the key skills and qualifications needed to thrive as a technical partner manager, and why are they important?

To thrive as a Technical Partner Manager, you need a strong background in technology, business development, and partnership management, often supported by a degree in computer science, engineering, or business. Familiarity with CRM tools, APIs, cloud platforms, and relevant certifications like AWS or Salesforce can be highly beneficial. Exceptional communication, negotiation, and relationship-building skills set high performers apart in this role. These skills are crucial for effectively bridging technical and business objectives, ensuring successful collaborations and driving mutual growth with partners.
What are popular job titles related to Technical Partner Manager jobs in Madison, WI? For Technical Partner Manager jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Technical Partner Manager jobs in Madison, WI look for? The top searched job categories for Technical Partner Manager jobs in Madison, WI are:
What cities near Madison, WI are hiring for Technical Partner Manager jobs? Cities near Madison, WI with the most Technical Partner Manager job openings:
Technical Partner Manager jobs near you
Infographic showing various Technical Partner Manager job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 21% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $153,449 per year, or $73.8 per hour.

Client Experience Partner

Heartland Business Systems LLC

Sun Prairie, WI • On-site

Full-time

Posted 21 days ago

Heartland Business Systems rating

8.0

Company rating: 8.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

72nd of 223 rated it services

Job description

Job Type
Full-time
Description
Position Summary:
The Client Experience Partner serves as a trusted advisor and primary post-sales advocate for assigned clients, with a focus on client retention, satisfaction, and account expansion. This role proactively engages clients through routine check-ins and structured business reviews to ensure clients are realizing maximum value from their HBS services and solutions, identifying risks to retention early, and uncovering opportunities to grow the relationship.
Roles and Responsibilities/ Essential Functions:
  • Own client retention for an assigned portfolio of accounts, including renewal readiness, risk identification, and the development and execution of save/remediation plans.
  • Drive account expansion by identifying upselling and cross-sell opportunities and partnering with Account Managers and Sales to qualify and advance those opportunities.
  • Conduct routine proactive check-ins with clients to ensure satisfaction, confirm service delivery is meeting expectations, and capture feedback.
  • Host and coordinate routine business reviews on a monthly or quarterly basis (based on client tier), including scheduling, agenda development, data/report preparation, facilitation, and follow-up on action items.
  • Coordinate appropriate internal stakeholders (e.g., engineering, service delivery, account management, leadership) and external client stakeholders for business reviews and escalations.
  • Develop and maintain success plans for assigned clients that document client goals, health status, risks, and growth opportunities.
  • Monitor client health indicators such as ticket trends, service utilization, satisfaction (CSAT/NPS) results, and escalations; act on negative trends before they impact retention.
  • Serve as a client advocate internally, ensuring client feedback and concerns are routed to and addressed by the appropriate teams.
  • Support contract renewals in partnership with Solution Consultants, including preparing renewal documentation and value summaries.
  • Maintain accurate and up-to-date records of client interactions, account plans, opportunities, and review documentation in company systems (e.g., CRM/PSA).
  • Contribute to and enhance internal department process and system documentation.
  • Follow policies and procedures on a department and per client basis.
  • Monitor email and phone for client communications and respond in a timely manner.
  • Ability to travel to customer sites for business reviews and relationship-building activities.
  • Perform other duties, as assigned.

Requirements
Competencies:
  • Active Listening: Ability to actively attend to, convey, and understand the comments and questions of others.
  • Adaptability: Ability to adapt to change in the workplace.
  • Client Focus:Ability to build strong client relationships and deliver client-centric solutions.
  • Communication: Ability to communicate clearly and professionally with stakeholders at all levels, both verbally and in writing.
  • Conflict Resolution: Ability to deal with others in an antagonistic situation.
  • Decision Making: Ability to make critical decisions while following company procedures.
  • Integrity: Ability to be truthful and be credible in the workplace.
  • Organization: Ability to manage multiple accounts, meetings, and follow-ups while keeping detail-oriented records.
  • Presentation Skills: Ability to prepare and deliver effective, data-driven presentations to internal and external audiences.
  • Problem Solving: Ability to find a solution for or to deal proactively with work-related problems.
  • Relationship Building: Ability to effectively build relationships with customers and co-workers.
  • Time Management: Ability to utilize the available time to organize and complete work within given deadlines.

Required Experience:
  • 2-4 years' experience in a customer success, account management, client services, or customer-facing IT services role.
  • Experience leading client-facing meetings, presentations, or business reviews.

Preferred Experience:
  • 5+ years' experience in customer success or account management within a managed services provider (MSP), IT services, or technology environment.
  • Experience working with retention, renewal, and expansion metrics (e.g., gross retention, net revenue retention, upsell pipeline).
  • Working knowledge of managed IT services, cloud, networking, and security solutions sufficient to discuss service value with both technical and business stakeholders.
  • Experience with CRM and PSA platforms (e.g., ConnectWise Manage, Salesforce, HubSpot) and reporting/BI tools.

Required Skills, Education and/ or Certifications:
  • Associate degree in business, technology, or a related field, or a combination of education and relevant experience.
  • Strong interpersonal and communication skills with a customer-focused, service-first mindset.
  • Proven ability to manage competing priorities across multiple client accounts.
  • Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).

Preferred Skills, Education and/ or Certifications:
  • Bachelor's degree in business, technology, or a related field.
  • Customer success or account management certification (e.g., Cisco Customer Success Manager, SuccessCOACHING CCSM).Familiarity with ITIL concepts or ITIL Foundation certification.

Equal Opportunity Employer - Disabled/Vets
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