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Technical Operations Support Engineer Jobs (NOW HIRING)

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy ... Collaborate closely with internal Sales, Service, Engineering, and Operations teams. * Deliver ...

Solovis

Technical Support Engineer

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed ...

Lancope

Technical Support Engineer

Alpharetta, GA · On-site

The Technical Support Engineer will be responsible for troubleshooting and developing technical ... Support the operational needs of customers using Lancope products for network security and ...

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $148K/yr

The technical support engineer will apply scientific methodologies and robust statistical ... Work closely with field support, engineering and operations to provide feedback on serviceability ...

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $148K/yr

The technical support engineer will apply scientific methodologies and robust statistical ... Work closely with field support, engineering and operations to provide feedback on serviceability ...

Atlas Copco Holding GmbH

Collaborate with Engineering, Operations, Quality, Supply Chain, vendors, and product companies to drive issue resolution and support customer needs. * Manage technical support activities, including ...

Podium

Technical Support Engineer

Lehi, UT · On-site

... Operations by G2. Our growth is fueled by hiring exceptional people, holding them to high standards ... The Technical Support Engineer is a critically important role for Podium as we continually develop ...

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Technical Operations Engineer

Waltham, MA

Anduril Industries
Guided Missile and Space Vehicle Manufacturing • 501 - 1,000 employees
Learn more about Anduril Industriesexternal

Full-time

Re-posted 8 days ago

Anduril rating

9.1

Company rating: 9.1 out of 10

Anduril

Based on 17 frontline employees who took The Breakroom Quiz

Job description

ABOUT THE TEAM

As a member of Anduril's Mission Operations team, you will be responsible for deploying and supporting Anduril's products all over the world. You will go forward with products early on in their lifecycle and work with engineering teams to iteratively improve them over time. The challenges you will encounter are innumerable and unpredictable, but you will be expected to take ownership of delivering the technical solution.
You must be both a teacher and a student, able to coach teammates on systems that you've gained intimate familiarity with and then transition into mastering the next system. You'll also guide users through product employment and troubleshooting, advise account managers on how to structure an operation to ensure technical success, and communicate specific recommendations for product refinement to engineering teams.

ABOUT THE JOB

We are seeking an experienced Technical Operations Engineer to integrate the Imaging families of systems into operational concepts of employment. You will serve as a subject matter expert on Anduril Imaging families of products to ensure that customers can take full advantage of our systems.  You will work cross functionally with Imaging Operations Leads, Technical Operations Engineers, and engineering functional leadership to address customer training, product deployment planning, technical documentation, and troubleshooting directly with customers.  

WHAT YOU'LL DO
  • Serve in a customer-facing capacity, working directly with the Department of War to develop and deploy Anduril integrated hardware-software products to meet customer and operational needs.
  • Support the delivery of contract deliverables such as training manuals, pre-deployment site surveys, and technical documentation.
  • Tackle complex issues related to hardware, software, and networking in unstructured situations, driving them to resolution.
  • Communicate field issue status to internal and customer teams, keeping them informed.
  • Support the development and implementation of comprehensive operational and logistical plans for various events.
  • Ensure high availability and performance of imaging systems.
  • Manage, unblock, and accelerate cross-team projects spanning multiple functional teams and cross-functional initiatives. 
  • Provide end-to-end support including hardware setup and software configuration.
  • Pre-configure systems and ensure seamless integration with program infrastructure.
  • Troubleshoot issues in real-time, applying analytical thinking and hands-on problem-solving skills.
  • Author training documentation and instructions for end users and internal program usage.
  • Configure and troubleshoot networking environments, including firewalls, routers, switches, access points, and cloud based environments.
REQUIRED QUALIFICATIONS
  • 3+ years of experience of strong problem solving in unstructured environments at the interface of hardware, software, and networking.
  • Strong mechanical and electrical aptitude and troubleshooting skills.
  • Experience with command line Linux troubleshooting and operation.
  • Experience translating and decomposing technical concepts into operational requirements and performance specifications.
  • Experience in project management and product deployment roles.
  • Excellent written and verbal communication skills.
  • Ability to travel more than 75% of the year to remote regions of the world for up to two months at a time, including to hazard zones.
  • Eligible to obtain and maintain an active U.S. Top Secret/SCI security clearance.
PREFERRED QUALIFICATIONS
  • B.S. in mechanical engineering, aerospace engineering, computer science, or related technical field.
  • Network+ and Linux+ or equivalent experience.
  • Experience with employing EO/IR and Imaging systems in military operations from the tactical to operational-level.
  • Prior military or overseas contracting experience.

Working at Anduril

About Anduril, in their own words

From Anduril

As the world enters an era of strategic competition, Anduril delivers cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the warfighter in months, not years.

What Anduril employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Anduril Industries logo

About Anduril Industries

Sourced by ZipRecruiter

Anduril Industries is a trailblazer in the technology industry based in Costa Mesa, CA, US. Founded in 2017 by Palmer Luckey, the creator of Oculus VR, the company focuses on developing innovative technology to equip and empower those in the defense sector. Its primary products include cutting-edge autonomous systems and AI software that assist in combating threats to national and global security. The mission of Anduril Industries is to integrate technology and defense by building transformative, scalable solutions that ensure a safer world.

Industry

Guided missile and space vehicle manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Costa Mesa, CA, US

Year founded

2017

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